The Complete Idiot S Guide To Great Customer Service
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The Complete Idiot S Guide To Great Customer Service
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Author : Ron Karr
language : en
Publisher: Penguin
Release Date : 2003-01-13
The Complete Idiot S Guide To Great Customer Service written by Ron Karr and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-13 with Business & Economics categories.
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Complete Idiot S Guide To Great Customer Service
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Author : Macmillan General Reference Staff
language : en
Publisher: MacMillan Publishing Company
Release Date : 1998-07-01
Complete Idiot S Guide To Great Customer Service written by Macmillan General Reference Staff and has been published by MacMillan Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-07-01 with categories.
How To Be A Great Call Center Representative
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Author : Robert W. Lucas
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2001
How To Be A Great Call Center Representative written by Robert W. Lucas and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Careers In Focus
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Author : Ferguson
language : en
Publisher: Infobase Publishing
Release Date : 2010
Careers In Focus written by Ferguson and has been published by Infobase Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Juvenile Nonfiction categories.
Profiles jobs in the business industry such as accountants and auditors, event planners, internet executives, office administrators, and stock clerks.
The Complete Idiot S Guide To Starting A Web Based Business
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Author : Steve Slaunwhite
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2009-09-01
The Complete Idiot S Guide To Starting A Web Based Business written by Steve Slaunwhite and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-01 with Business & Economics categories.
The web-based basics! Aspiring web entrepreneurs will find here everything they need to know about starting and running their own small-scale online business. Whether they intend to sell goods, services, subscriptions, or advertising, this book provides them with the specific nuts and bolts of planning, designing, building, hosting, marketing, and operating their online businesses. ?The Complete Idiot's Guide® to Starting Your Own Business has over a quarter million copies sold in five editions ?1.6 million web-based businesses in the U.S., a $175 billion market in 2007 ?Online businesses benefiting from increasing number of Internet users, with increased traffic for subscription, advertising, and affiliate program revenue
Communication Skills
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Author : Ferguson Publishing
language : en
Publisher: Infobase Publishing
Release Date : 2009
Communication Skills written by Ferguson Publishing and has been published by Infobase Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business communication categories.
Examines the communication skills necessary to succeed in business, including effective writing, public speaking, and listening.
The Complete Idiot S Guide To Direct Marketing
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Author : Robert W. Bly
language : en
Publisher: Penguin
Release Date : 2001
The Complete Idiot S Guide To Direct Marketing written by Robert W. Bly and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Offers advice on starting a direct marketing campaign, including tips on doubling response rates, writing creative copy, and evaluating mailing lists.
The Complete Idiot S Guide To Knowledge Management
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Author : Melissie Clemmons Rumizen
language : en
Publisher: Penguin
Release Date : 2001-09-01
The Complete Idiot S Guide To Knowledge Management written by Melissie Clemmons Rumizen and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-09-01 with Business & Economics categories.
You’re no idiot, of course. You know that knowledge is power. However, teamwork is the key in today’s new corporate economy, and keeping things to yourself won’t benefit you or your company. But you don’t have to reinvent the wheel! The Complete Idiot’s Guide® to Knowledge Management will show you exactly how to share information among your peers to help your company achieve greater success! In this Complete Idiot’s Guide®, you get: • Basic knowledge management models and concepts. • Step-by-step instructions on implementing the concept within your company or group. • Strategies for knowledge sharing. • The fundamentals of trying a pilot program. • How information technology relates to knowledge management. • The importance of culture in the program.
The Complete Idiot S Guide To Dynamic Selling
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Author : Anthony Parinello
language : en
Publisher:
Release Date : 1998
The Complete Idiot S Guide To Dynamic Selling written by Anthony Parinello and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
One of America's master sales trainers shows how to develop the essential skills to start making sales fast. Includes chapters on how to get appointments, create dynamic presentations, understand a prospect's motivation, handle objections, and close the sale. The author also reveals his secrets for selling to people at the top.
The Complete Idiot S Guide To Being A Successful Entrepreneur
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Author : John Sortino
language : en
Publisher: Penguin
Release Date : 1999
The Complete Idiot S Guide To Being A Successful Entrepreneur written by John Sortino and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
The founder of the Vermont Teddy Bear Company offers insider tips on raising captital, marketing, making deals, hiring employees, and creating quality products