How To Be A Great Call Center Representative
DOWNLOAD
Download How To Be A Great Call Center Representative PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get How To Be A Great Call Center Representative book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
How To Be A Great Call Center Representative
DOWNLOAD
Author : Robert W. Lucas
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2001
How To Be A Great Call Center Representative written by Robert W. Lucas and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
The Guide Tools And Guidelines For Success To Provide Great Call Center Customer Service
DOWNLOAD
Author : Dr. Harold L. Price
language : en
Publisher: Page Publishing Inc
Release Date : 2023-02-17
The Guide Tools And Guidelines For Success To Provide Great Call Center Customer Service written by Dr. Harold L. Price and has been published by Page Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-17 with Business & Economics categories.
Harold L. Price has experience in call center customer service with a myriad of entities, such as Blue Cross and Blue Shield, Aetna U.S. Healthcare, The U.S. Small Business Administration, and the Social Security Administration. In addition, he is extremely pleased to have the opportunity to serve his country in the U.S. Coast Guard. This book provides a synopsis of the professional life of Dr. Price, as well as the gratitude he has for his educational accomplishments. One thing Dr. Price is keen to point out is that it's not about how or where you start in life but how you finish.
How To Be A Great Call Center Representative
DOWNLOAD
Author : Robert W. LUCAS
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2001-05-07
How To Be A Great Call Center Representative written by Robert W. LUCAS and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-05-07 with Business & Economics categories.
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: • Identify the roles and responsibilities of a call center staff • Prepare yourself to deliver quality service • Learn to communicate successfully • Identify current legislation, terminology, and technology affecting call center staff • Develop skills for building trust • Enhance telephone verbal skills and vocal quality • Build problem solving and decision-making skills • Learn to handle difficult customer situations • Improve your time-management and multitasking skills • Identify ways to control your stress level • Learn to recover from mistakes—yours and your customer’s. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Great Jobs For Everyone 50 Updated Edition
DOWNLOAD
Author : Kerry E. Hannon
language : en
Publisher: John Wiley & Sons
Release Date : 2017-10-27
Great Jobs For Everyone 50 Updated Edition written by Kerry E. Hannon and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-27 with Business & Economics categories.
You can find profitable, fulfilling work after 50! Kerry Hannon's national bestseller, Great Jobs for Everyone 50+, has become the job-hunting bible for people in their forties, fifties, and beyond. With her no-nonsense style, Hannon shows where the opportunities are and how to get them. In this completely revised edition, Hannon offers twice as many jobs and brand-new material to market your skills in today’s job market, with expert tips on revamping a résumé, networking, interviewing like a pro, building a social media platform to stand out in the crowd, and much more. Whether you took early retirement, were laid off, are seeking a job that you will love, need supplemental income, or want to stay engaged and make a difference by giving back with your talents, Hannon’s book is an essential tool. The truth is that many companies are looking for candidates with your experience, expertise, and maturity. The trick is finding those employers—and going into your search with a positive attitude and realistic expectations. This completely updated Great Jobs shows you how to avoid common job-seeking mistakes and helps you find your ideal employment in today’s landscape.
All Learning Is Self Directed
DOWNLOAD
Author : Daniel R. Tobin
language : en
Publisher: Association for Talent Development
Release Date : 2000-04-01
All Learning Is Self Directed written by Daniel R. Tobin and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-04-01 with Business & Economics categories.
Lead employees to independence and maximize the advantages of employees committed to self-directed learning. Learning has increasingly become the responsibility of individuals, yet organizations often provide little direct support for their new self-directed learners. Use employee development strategies that will enable employees to meet workplace challenges, build and use a knowledge network, and grow and sustain an independent learning culture within your organization.
Great Jobs For Everyone 50
DOWNLOAD
Author : Kerry E. Hannon
language : en
Publisher: John Wiley & Sons
Release Date : 2012-08-30
Great Jobs For Everyone 50 written by Kerry E. Hannon and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-30 with Business & Economics categories.
The how-to guide to finding profitable, fulfilling work after 50 Aimed at workers aged 50+ looking for a new job—whether they have been laid off or taken early retirement, need supplemental income, or want to pursue an encore career—Great Jobs for Everyone 50+ is the definitive guide to finding lasting financial security and personal and professional fulfillment. Opportunities abound—the trick is knowing where to look and what to expect. Whether readers are interested in trying jobs they've long dreamed of doing, or just want something with flexible hours that brings in a little extra income, this book covers all the options. As Americans live longer and healthier lives, the desire to work longer—for the income, the mental engagement, or the chance to give back—has grown. But there is little guidance for the 50+ crowd looking for work and few role models who've blazed a path. In Great Jobs for Everyone 50+, author and personal finance, retirement, and career transitions expert Kerry Hannon shows the way, with compelling stories from people who've been there. Presenting the nitty-gritty details of available job opportunities, wages to expect, typical hours, and the qualifications and savvy needed to get hired, the book is loaded with practical advice on how to prepare both professionally and financially to start out on a new adventure. Shows where the best opportunities for new employment lie Helps readers find profitable and rewarding jobs to save for retirement Understands that different workers want different things from their jobs and shows how to cast a wide net to find an opportunity that fits Provides incredible insights into working after 50 from Kerry Hannon, a nationally renowned expert in personal finance, retirement, and career transitions Motivational, inspirational, and thoroughly practical, Great Jobs for Everyone 50+ explains how to find part-time, temporary, work-at-home, or seasonal employment in profitable, rewarding jobs.
Energize Your Training
DOWNLOAD
Author : Robert Lucas
language : en
Publisher: Association for Talent Development
Release Date : 2010-03-01
Energize Your Training written by Robert Lucas and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-01 with Business & Economics categories.
Trainers are always looking for new and more effective ways to gain and hold the attention of their learners—and this book is chock-full of proven tips and strategies from master trainer Robert W. Lucas. Energize Your Training provides hundreds of quick ideas that will get participants engaged and primed for learning from uncovering learner needs to creating stimulating environments to managing time and groups to using powerful learning aids and more. This comprehensive resource provides concepts and solutions for every aspect of training delivery, covering environmental features such as the organization of the room; learner characteristics such as learning modalities, multiple intelligences, and generational and cultural differences; facilitation techniques that enable readers to energize and manage their classrooms; and learning aids that range from the basic to the technologically advanced. Learn the secrets to energizing your training delivery methods so you can inspire, educate, and encourage your learners. You'll have an impressive array of 438 tools for developing programs that are dynamic, effective, and just plain fun! Make no mistake: this is not just a volume of tricks and tips—this is a serious training manual that shows you how to: · assess learners' needs to create memorable events · develop learning aids and create a stimulating environment · get their attention and engage them · handle unique groups and personality issues · ensure transfer of learning to the job. With this book at your fingertips, you can help learners succeed and earn yourself a reputation for effective training with "never a dull moment."
The Great American Jobs Scam
DOWNLOAD
Author : Greg LeRoy
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2005-07-21
The Great American Jobs Scam written by Greg LeRoy and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-07-21 with Business & Economics categories.
For the past 20 years, corporations have been receiving huge tax breaks and subsidies in the name of "jobs, jobs, jobs." But, as Greg LeRoy demonstrates in this important new book, it's become a costly scam. Playing states and communities off against each other in a bidding war for jobs, corporations reduce their taxes to next-to-nothing and win subsidy packages that routinely exceed $100,000 per job. But the subsidies come with few strings attached. So companies feel free to provide fewer jobs, or none at all, or even outsource and lay people off. They are also free to pay poverty wages without health care or other benefits. All too often, communities lose twice. They lose jobs--or gain jobs so low-paying they do nothing to help the community--and lose revenue due to the huge corporate tax breaks. That means fewer resources for maintaining schools, public services, and infrastructure. In the end, the local governments that were hoping for economic revitalization are actually worse off. They're forced to raise taxes on struggling small businesses and working families, or reduce services, or both. Greg LeRoy uses up-to-the-minute examples, naming names--including Wal-Mart, Raytheon, Fidelity, Bank of America, Dell, and Boeing--to reveal how the process works. He shows how carefully corporations orchestrate the bidding wars between states and communities. He exposes shadowy "site location consultants" who play both sides against the middle, and he dissects government and corporate mumbo-jumbo with plain talk. The book concludes by offering common-sense reforms that will give taxpayers powerful new tools to deter future abuses and redirect taxpayer investments in ways that will really pay off.
2005 Astd Training And Performance Sourcebook
DOWNLOAD
Author : Mel Silberman
language : en
Publisher: American Society for Training and Development
Release Date : 2006
2005 Astd Training And Performance Sourcebook written by Mel Silberman and has been published by American Society for Training and Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
This title draws on the expertise of top-flight trainers and consultants to present a comprehensive toolkit of the best training activities, group learning exercises, assessment instruments, handouts, and other essential guides for today's busy training and performance professional. The sourcebook offers fully reproducible tools contained on the accompanying CD-ROM.
Creative Learning
DOWNLOAD
Author : Robert W. Lucas
language : en
Publisher: John Wiley & Sons
Release Date : 2007-04-27
Creative Learning written by Robert W. Lucas and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-04-27 with Business & Economics categories.
Creative Learning is written by master trainer Bob Lucas, and offers a treasure trove of innovative and highly effective activities to simulate learning. The activities are tailor-made for trainers, presenters, and educators, and can be put to use in virtually any type of learning environment. Each activity offers a different approach to learning, but all are designed using a brain-based-learning approach that is proven to mentally or physically engage learners and enhance their learning experience.