Tourist Satisfaction With Cultural Heritage Site

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Tourist Satisfaction With Cultural Heritage Site

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Author : Ai Lin Lee
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2013

Tourist Satisfaction With Cultural Heritage Site written by Ai Lin Lee and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Culture and tourism categories.

Cultural heritage tourism is the fasted growing segment in tourism industry. Malacca was designated as a World Heritage Site by UNESCO on July 2008. This enables Malacca boost its cultural heritage tourism as one of the main industry in Malacca and Malaysia. This study is to identify the tourist satisfaction on the cultural heritage destination attributes and examine the differences in cultural heritage destinations attributes that tourists' select, based on tourists' demographic and travel behaviour characteristics. It also identified which cultural heritage destination attributes that satisfied tourists and which attributes need to be improve. Therefore, the study should help marketers, planners and local authorities to understand the satisfied and dissatisfied cultural heritage destination attributes of tourists, assist them to plan a good strategic to market cultural heritage tourism and maintain the cultural heritage site's sustainability.

Tourist Satisfaction With Cultural Heritage Sites

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Author :
language : en
Publisher:
Release Date : 2002

Tourist Satisfaction With Cultural Heritage Sites written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.

Cultural/heritage tourism is the fastest growing segment of the tourism industry because there is a trend toward an increased specialization among tourists. This trend is evident in the rise in the volume of tourists who seek adventure, culture, history, archaeology and interaction with local people (Hollinshead, 1993). Especially, Americans' interest in traveling to cultural/ heritage destinations has increased recently and is expected to continue. For example, cultural/heritage sites are among the most preferred tourism experiences in America. (Virginia Department of Historic Resources, 1998) The recent studies about cultural/heritage tourism focused on the characteristics of tourists who visited cultural/heritage destinations. The study attempts to investigate the relationship between cultural/heritage destination attributes and tourist satisfaction, and to identify the relationship between cultural/heritage destination attributes and tourist satisfaction in terms of selected tourists' demographic characteristics and travel behavior characteristics. The expectancy-disconfirmation theory provided a conceptual framework for this study. The expectancy-disconfirmation theory holds that consumers first form expectations of products or service performance prior to purchasing or use. Subsequently, purchasing and use convey to the consumer beliefs about the actual or perceived performance of the product(s) or service(s).

Quantitative Study On Tourist Satisfaction On Cultural And Heritage Products And Services In Malacca

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Author : BARNO KHAYDAROVA (TP033145)
language : en
Publisher:
Release Date : 2016

Quantitative Study On Tourist Satisfaction On Cultural And Heritage Products And Services In Malacca written by BARNO KHAYDAROVA (TP033145) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Heritage tourism categories.

Cultural And Heritage Tourism

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Author : Acqwon Fuller
language : en
Publisher: Scientific e-Resources
Release Date : 2018-06-11

Cultural And Heritage Tourism written by Acqwon Fuller and has been published by Scientific e-Resources this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-11 with categories.

Today, tourism has become one of the largest and fastest growing industries accounting for nearly 700 million people travelling all over the world and spending more than 7.4 trillion US dollars. Besides promoting people-to-people contacts, ethnic and cultural understanding, mutual appreciation and co-operation and thereby promoting peace, tourism provides unlimited opportunities for employment generation, social and economic upliftment of the people and contributing to the economies of the nations. Cultural heritage tourism has a number of objectives that must be met within the context of sustainable development such as; the conservation of cultural resources, accurate interpretation of resources, authentic visitors experience, and the stimulation of the earned revenues of cultural resources. Tourism is an important issue at world heritage sites. Most managers at natural sites regard it as a key issue. Important features of world heritage tourism are local protection, conservation and restoration. Such a tourism also requires special training management skills. Different visitor management strategies, interpretation and site promotional activities have to be organised. Culture and heritage have also become major forces in economic and urban revitalisation. As cultural tourism becomes an increasingly important factor for tourist destinations involved in developing their cultural capital in order to attract more international visitors, there is value in assessing how cultural and heritage tourists can be better understood and serviced through marketing, planning and programming with local and regional communities. This book also provides readers with global charters developed for promoting cultural tourism and for preserving heritage sites. Focus lies on ICOSM and WHC. World Heritage Sites, identified and conserved around the world, have been listed and the initiatives to preserve cultural sites and conserve heritage sites.

Heritage Tourism Destinations

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Author : Maria D Alvarez
language : en
Publisher: CABI
Release Date : 2016-05-27

Heritage Tourism Destinations written by Maria D Alvarez and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-27 with Business & Economics categories.

Heritage tourism is tied to myth making and stories; creative content that can be shared, stored, combined and manipulated, but that depends on a unique cultural or natural history. A significant section of the wider phenomenon that is cultural tourism, heritage tourism is a demand-driven industry that continues to be a subject of heated debate in academic circles. Beginning with an overview of the subject, this book considers the conservation and revitalization of heritage destinations, as well as the role local communities have in supporting an attraction. It then discusses product development and communication around the world, using new techniques such as social media and examples from food tourism and sporting events, before a final section reviews the planning and institutionalisation of heritage spaces. A timely conclusion subsequently considers the implications of developments such as globalisation, technological improvement and climate change upon these unique destinations. A valuable addition to the literature, this book is the first to bridge the gap between theory and practice, including the latest research and international case studies for researchers and practitioners in tourism and destination management.

Tourist S Satisfaction Measuring Tourist S Satisfaction On Destination Loyalty

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Author : Chanrithy Sok
language : en
Publisher:
Release Date : 2008-05-01

Tourist S Satisfaction Measuring Tourist S Satisfaction On Destination Loyalty written by Chanrithy Sok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-05-01 with Business & Economics categories.

The purpose of this study is to investigate how tourists' perception what they satisfy while visiting Angkor sites. Structured methodologies were used in order to capture the richness of the destination perceptions (perceived cultural experience, perceived value and service quality), satisfaction and loyalty construct. The result of SEM in this study indicated that service quality is positive related to perceive value, and perceived cultural experience, perceived value and service quality are positive related tourist satisfaction which positive related to loyalty of the destination. Base upon the results, several suggestions can be made to increase tourist satisfaction and become loyalty of Angkor tourism sites. First, comprehending what tourists seek at cultural/heritage attractions will help tourism marketers better understand their customers. Second, improve the level of perceived value and service quality which attributes satisfy tourist who visit the destination. These findings hope to help marketers and tourism authorities to emphasize the strengths in their promotion campaign and positioning strategies to the right target market.

Service Quality Tourist Satisfaction And Future Behavioral Intentions On Culture Heritage Tourism

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Author : Ivyanno U. Canny
language : en
Publisher:
Release Date : 2013

Service Quality Tourist Satisfaction And Future Behavioral Intentions On Culture Heritage Tourism written by Ivyanno U. Canny and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.

In the highly competitive tourism industry, improving service quality to gain competitive advantages is one of the keys to sustainable management of tourism destination. Tourist satisfaction is recognized as one of the key judgments that tourists use to measure tourism service, while future behavior intentions are very closely connected with satisfaction. The expression of satisfaction will result in behavioral responses to recommend, say positive things about and revisit the destinations. Research is conducted by examined the influence of service quality and tourist satisfaction on the future behavioral intentions of domestic local tourists in Borobudur Temple, Magelang using SERVQUAL model and analyzed with multiple regression analysis. The model was successfully tested using data collected from 200 local tourists from 28-31 May 2012. It is expected that such studies would eventually revealed the level of tourist satisfaction on service quality as well as the predicted future behavioral intentions such as recommend, say positive things and revisit the destination on local domestic tourist perspective. The results also expected to provide a guideline for Borobudur Temple Management to be able to retain the quality of service that is considered very satisfactory by the tourists and will improve the quality of services that are deemed unsatisfactory by the tourists, in relation to the development of Indonesia culture heritage destination.

Culture And Cultures In Tourism

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Author : Andres Artal-Tur
language : en
Publisher: Routledge
Release Date : 2020-06-29

Culture And Cultures In Tourism written by Andres Artal-Tur and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-29 with Business & Economics categories.

According to the World Tourism Organization (UNWTO), international tourists engaging in cultural activities accounted for more than 500 million of international tourist numbers in 2017. City tourism relies on culture as a major product, providing benefits not only for interested visitors, but also for the local resident population. New trends in tourism include "experiential tourism", where the interactions between tourists and residents become a key part of the tourism experience and overall customer satisfaction. New technologies and IT applications allow tourists to design their own trip, given the presence of global companies like Trip Advisor, Booking.com and AirBnB. This comprehensive volume explores new trends in cultural tourism, demonstrating how and why culture has become a central factor in tourism. The authors analyse a wide range of relevant issues, including: how heritage-based and cultural tourism could contribute to the sustainability of destinations; the increase of religious travels to and within Arab countries; and how cultural tourism fosters understanding among people and cultures, and could even potentially help to consolidate peace at a regional level. The book also analyses interactions between hosts (the local residents) and guests (the cultural visitors), revisiting the pioneer hippy travelling experiences in Turkey of the 1960s and how they shaped youth culture. This book will be of great interest to students and researchers of cultural tourism. The chapters were originally published in the journal Anatolia.

Experiencing Persian Heritage

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Author : Antónia Correia
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-09-06

Experiencing Persian Heritage written by Antónia Correia and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-06 with Business & Economics categories.

The book analyses new perspectives and challenges for the development of tourism and hospitality in emerging international destinations, based on Iran as a heritage destination.

The Segmentation And Satisfaction Of Visitors At World Heritage Sites

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Author : Nam Ky Nguyen
language : en
Publisher:
Release Date : 2018

The Segmentation And Satisfaction Of Visitors At World Heritage Sites written by Nam Ky Nguyen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Heritage tourism categories.

In line with the exponential growth of global tourism, Vietnam has been an emerging tourist attraction in recent years. Renowned as a nation with a several thousand-year history and an abundance of cultural/heritage values, heritage tourism in Vietnam is one of the most fast-growing and prevalent aspects of modern times. Unfortunately, few studies taking heed of this increasingly important sector have been reported so far. This study endeavors to fill academic gaps by scrutinizing and comparing heritage visitors at two World Heritage Sites of Vietnam called the Thang Long Imperial Citadel and the Citadel for Ho dynasty. The fundamental objectives are to classify visitors based on their depth of heritage experience and their cultural motives for visiting; and to measure visitor's satisfaction in relation to the selected heritage attributes. Visitors to the Thang Long Imperial Citadel and the Ho Citadel were identified as participants of this research. Primary data was collected through the use of selfadministered questionnaires, in total a sample of 195 respondents. Statistical analysis was then applied to shed light on these results. The findings reveal that there were disparities in the classification of heritage tourists, leading to the diversity of heritage experiences. Through examining specific hypotheses, this study investigated relationships among the satisfaction of tourists, the heritage selected attributes, intentions to revisit, demographic characteristics and heritage tourist groups. The research findings have implications for services for tourists at each heritage sites. Acknowledgement of this study's limitations and a call for future studies are noted in the concluding chapter.