Turning A Telephone Answering Service Into A Call Center
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Turning A Telephone Answering Service Into A Call Center
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Author : Peter Lyle DeHaan
language : en
Publisher: Rock Rooster Books
Release Date : 2023-08-24
Turning A Telephone Answering Service Into A Call Center written by Peter Lyle DeHaan and has been published by Rock Rooster Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-24 with Business & Economics categories.
This book is a PhD dissertation and contains academic research. It's made available primarily to aid other academics who are conducting their own industry research. If this is what you seek, here's an overview: The telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses' scope. The conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base. The findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced.
How To Start A Telephone Answering Service
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Author : Peter Lyle DeHaan
language : en
Publisher: Peter DeHaan Publishing Inc
Release Date : 2019-01-29
How To Start A Telephone Answering Service written by Peter Lyle DeHaan and has been published by Peter DeHaan Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-29 with Business & Economics categories.
How to Start a Telephone Answering Service Would you like to clear a nice double-digit profit every month? A mature answering service company can do that for you. That's the good news. The bad? If you don't do it right, it could be one of the worst decisions of your life. You could lose your shirt. That's why you need this book. You'll discover: The precise steps to set yourself up for successKey shortcuts to minimize riskThe secrets that will make you become profitable fasterHow to avoid the surprising mistakes most answering service startups makeIf your personality fits this high-risk, high-reward industry You'll learn about equipment, cash flow, and managing a team. And you'll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies. If you're considering starting a telephone answering service, How to Start a Telephone Answering Service is a must read. Peter Lyle DeHaan, PhD, has spent his career in the answering service industry. He’s owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry.
The Telephone Answering Service Industry
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Author : Peter Lyle DeHaan
language : en
Publisher: Rock Rooster Books
Release Date : 2023-08-11
The Telephone Answering Service Industry written by Peter Lyle DeHaan and has been published by Rock Rooster Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-11 with Business & Economics categories.
WARNING: this book is a master's thesis (1998) and contains academic research. It's made available primarily to aid others who are conducting their own industry research. If this is what you seek, here's an overview: The telephone answering service industry is facing uncertainty due to misconceptions, rising costs, and company closures. This book presents extensive research on the industry, including a SWOT analysis and input from industry professionals. It identifies six core items for survival and success: flexibility, customer-focus, management skills, service quality, staffing practices, and employment attractiveness. The book recommends conducting company-specific SWOT analyses and developing strategic plans, as well as increasing rates, improving sales and marketing efforts, and capitalizing on 24/7 staffing. Readers must assess their specific circumstances to determine if these strategies are applicable. This book equips industry insiders with valuable insights and recommendations to shape the future of their businesses. By being proactive and prepared, the industry can overcome its challenges and flourish in the ever-changing telecommunications world.
Sticky Living
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Author : Peter Lyle DeHaan
language : en
Publisher: Rock Rooster Books
Release Date : 2024-09-18
Sticky Living written by Peter Lyle DeHaan and has been published by Rock Rooster Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-09-18 with Self-Help categories.
Live a life that sticks! Sticky Living challenges us to make every moment matter and leave a legacy that lasts beyond our careers…and our lives. While work is important, it only accounts for a fraction of our lives. Embrace the significance of family, relationships, and non-work time in creating a fulfilling life that sticks. Through chapters on family, attitude, celebration, busyness, and more, discover practical advice and wisdom to help navigate life’s complexities with intentionality and purpose. From money management to social media use, from forgiveness to community engagement, Sticky Living provides a roadmap for living a life that lasts and impacts others positively. Join Peter Lyle DeHaan on a journey to transform your daily interactions, habits, and mindset to cultivate meaningful relationships and build a legacy that goes beyond work and career. Sticky Living is a must-read for anyone seeking to make a difference in the world and create lasting connections that matter most. Take the next step towards a life that sticks with Sticky Living. Get your copy today.
Pc Mag
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Author :
language : en
Publisher:
Release Date : 1994-12-20
Pc Mag written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-12-20 with categories.
PCMag.com is a leading authority on technology, delivering Labs-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology.
Kiplinger S Personal Finance
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Author :
language : en
Publisher:
Release Date : 1983-04
Kiplinger S Personal Finance written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983-04 with categories.
The most trustworthy source of information available today on savings and investments, taxes, money management, home ownership and many other personal finance topics.
Reading For Survival In Today S Society
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Author : Elsa Woods
language : en
Publisher: Good Year Books
Release Date : 1993-09
Reading For Survival In Today S Society written by Elsa Woods and has been published by Good Year Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-09 with Education categories.
Educational resource for teachers, parents and kids!
Studies In Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Springer
Release Date : 2018-09-03
Studies In Conversational Ux Design written by Robert J. Moore and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-03 with Computers categories.
As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.
Call Center Operation
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Author : Duane Sharp
language : en
Publisher: Elsevier
Release Date : 2003-05-14
Call Center Operation written by Duane Sharp and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-05-14 with Computers categories.
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.·Presents key concepts and techniques, including a formal development process, in a real-world context·Provides extensive management guidelines·Stresses the importance of staff selection and training
Newcomer S Handbook For Moving To And Living In The San Francisco Bay Area
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Author : Sabrina Crawford
language : en
Publisher: First Books
Release Date : 2005-12
Newcomer S Handbook For Moving To And Living In The San Francisco Bay Area written by Sabrina Crawford and has been published by First Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12 with House & Home categories.