United Breaks Guitars
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United Breaks Guitars
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Author : Dave Carroll
language : en
Publisher: Hay House, Inc
Release Date : 2012-05-15
United Breaks Guitars written by Dave Carroll and has been published by Hay House, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-15 with Self-Help categories.
Songwriter Dave Carroll wasn’t the first person abused by an airline’s customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you’ll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.
Empowered
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Author : Josh Bernoff
language : en
Publisher: Harvard Business Press
Release Date : 2010-09-14
Empowered written by Josh Bernoff and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-14 with Business & Economics categories.
It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.
Dragged Off
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Author : David Anh Dao
language : en
Publisher: Mango Media Inc.
Release Date : 2021-03-16
Dragged Off written by David Anh Dao and has been published by Mango Media Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-16 with Political Science categories.
A Vietnamese Refugee, a Viral Video, and the United Airlines Scandal That Started It All “His refusal to give up his seat on a United Airlines flight, and the ensuing assault he suffered, is emblematic of how far we, the people, still have to travel to create a world with liberty and justice for all.” —Marlena Fiol, PhD, globally recognized scholar and speaker and author of Nothing Bad Between Us Dr. David Dao was dragged off United Express Flight 3411 on April 9, 2017 after refusing to give up his seat. In the tradition of contemporary immigrant stories comes a personal narrative of the many small but significant acts of racial discrimination faced on the way to the American Dream. The unseen effects of discrimination. The United Airlines scandal of 2017 garnered over a million views on YouTube. A result of an overbooking overlook, security officials forcibly removed Dr. Dao after refusing to give up his seat. He awoke in the hospital to a concussion, a broken nose, several broken teeth, and worldwide attention. Things aren’t always fair for an immigrant, but according to Dr. Dao, you can prevail if you firmly advocate for yourself. A response to a lifetime of oppressive acts. Why was Dr. Dao so adamant on his right to a seat? His entire life had led to that moment. A Vietnamese refugee, he fled his home country during the fall of Saigon. He was stranded in the Indian Ocean, immigrated to the United States, enrolled in medical school for a second time, built a practice, and started a family-all the while battling the effects of discrimination and what he had to embrace as a result. This is his story. If you are moved by immigrant stories, or books like America for Americans, Minor Feelings, How to Be an Antiracist, or The Making of Asian America, then you’ll want to read Dr. David Dao's story, Dragged Off.
Shred
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Author : Pete Prown
language : en
Publisher: Rowman & Littlefield
Release Date : 2006-05-01
Shred written by Pete Prown and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-01 with Music categories.
SHRED THE ULTIMATE GUIDE TO WARP- SPEED GUITAR INCLUDES CD
Song Of Solomon
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Author : Toni Morrison
language : en
Publisher: Random House
Release Date : 2014-09-04
Song Of Solomon written by Toni Morrison and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-04 with Fiction categories.
Stunningly-designed new editions of Toni Morrison's best-known novels, published by Vintage Classics in celebration of her life and work. WITH A NEW INTRODUCTION BY BOOKER PRIZE WINNING AUTHOR MARLON JAMES Soon after a local eccentric leaps from a rooftop in a vain attempt at flight, Macon 'Milkman' Dead III is born. Brought up by his well-off black family to revere the white world around him, Milkman strives to make sense of his conflicting identities. Always seeking flight in some way, he leaves his Michigan home for the South, retracing the steps of his forebears in search of his own buried heritage and is introduced to an entire cast of strivers and seeresses, liars and assassins; the inhabitants of a fully realised black world. Evocative and kaleidoscopic, Song of Solomon is a brilliantly imagined coming-of-age tale.
Solo Jazz Guitar Method
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Author : BARRY GREENE
language : en
Publisher: Mel Bay Publications
Release Date : 2015-09-22
Solo Jazz Guitar Method written by BARRY GREENE and has been published by Mel Bay Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-22 with Music categories.
This book is designed to teach any guitarist to compose chord melody arrangements for the guitar, at a pace which is comfortable for both the beginner and the advanced student. Every method used is discussed at length with over 50 musical examples given. The accompanying audio will assure the student that he or she is playing the examples correctly. Topics include: harmonization and re-harmonization methods, analyzing melodies, dealing with extensions, creating slash chord harmony, etc. This book is a must- have for anyone interested in performing as a solo guitar player. Two full-length arrangements are included which cover the material presented. Written in notation only with chord symbols and fretboard diagrams. Access to audio available online
Avoiding Extinction Reimagining Legal Services For The 21st Century
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Author : Mitchell Kowalski
language : en
Publisher: iUniverse
Release Date : 2016-04-21
Avoiding Extinction Reimagining Legal Services For The 21st Century written by Mitchell Kowalski and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-21 with Law categories.
“Mitch Kowalski has translated his considerable understanding of tomorrow’s legal profession into an original, provocative and entertaining narrative.” —Professor Richard Susskind, author of The End of Lawyers? “This is the most innovative law practice management book I’ve ever seen. Mitch has deftly combined an engaging novel about the lives of working lawyers with an illuminating treatise on how law firms must respond to extraordinary change in the legal marketplace. Avoiding Extinction is as entertaining as it is instructive -- and it couldn’t be more timely.” —Jordan Furlong, Partner, Edge International “This is a must read for managing partners, and for all lawyers under the age of 50. Written as a parable, once you pick it up it’s difficult to put down. And it literally screams relevance to the lives of those lawyers today who worry about the sustainability of the current model of legal practice. Big firm or small. City or rural – no matter, this book is for you. Can the law be both a profession and a business? Is it possible to escape the tyranny of the billable hour? Is it realistic to imagine being a truly happy lawyer in private practice in the twenty-first century? You bet – and Mitch Kowalski shows us how! —Ian Holloway QC, Dean of Law, The University of Calgary “Avoiding Extinction is the most original, far-thinking and innovative book on transforming the way that law is practised that I have ever read. Mitch has taken the traditional law firm and turned it upside down. In the process he has reworked the law firm model and given us an insight into how a firm could be structured and run. If you are looking for a creative vision into what a new, truly different law firm could look like, then this book is manna from heaven.” —David J. Bilinsky, Practice Management Advisor, lawyer and writer on law practice management and technology. Creator of the law blog, Thoughtful Legal Management.
How To Setup Your Guitar Like A Pro
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Author : Jonny Blackwood
language : en
Publisher: www.learn-guitarsetups.com
Release Date : 2013-03-12
How To Setup Your Guitar Like A Pro written by Jonny Blackwood and has been published by www.learn-guitarsetups.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-12 with Music categories.
“Everything you need to start confidently working on your own guitars is right here.” Learn how to do great guitar setups time and time again with this easy to follow, step-by-step manual. With expert tips, clear instruction, and over 260 photos, you will gain the understanding of how to fine-tune any guitar to play its best- with measurability and precision! Use the included cut-out tool templates to broaden your skills. Makes an excellent starter book or reference for budding professionals. ***Now updated and expanded with additional content including a section on restringing, neck shimming, scale length determination and new images! *** Included in the book: An 8-step method for electric, acoustic & bass guitar setups How to adjust neck relief (bow) for optimum playability How to adjust string height for your playing style and guitar type How to file nut slots, adjust pickup height and set the intonation accurately How to adjust Fender-style tremolo's, Gibson hard-tails, Floyd Rose and other floating bridges How to adjust the saddle on your acoustic steel string or nylon string guitar Manufacturer's setup specs for Fender, Gibson, Ibanez, Jackson, Gretsch and others Exclusive setup specifications from the author's best playing guitars & basses Cut-out templates for radius gauges, under-string radius gauges & an action ruler A handy measurement conversion chart & more! From your friends at www.Learn-GuitarSetups.com and the Guitar Setup Pro App. What to expect: If you play electric guitar, acoustic guitar, classical guitar, or even play bass guitar, you can learn guitar set up and maintenance for yourself with this top-selling guitar repair book. After years of successful workshops and group guitar setup classes, led by the Canadian guitar tech & educator Jonny Blackwood, this guitar setup guide has been tweaked and refined to simplistic perfection, in keeping true to the testament that less sometimes is more. After all, there are some excellent in-depth guitar repair luthier books on the market, but that’s not what you’re after when you just want to lower the string height, adjust the truss rod, and/or set the intonation. This book is written for beginners as an introduction to guitar setup and maintenance, for those who cannot attend our guitar setup classes in person, and for those who want to understand their instrument inside and out. You will learn the methods of true pro guitar setups and the specifications used on numerous styles of guitars. The highlights in this book are simplicity, clear instruction, lots of photographs and lots of examples/ specifications to try on different kinds of guitars. Use this book to gain an edge and develop your skills with a great foundation. Use it for: · General guitar maintenance · Electric guitar setups · Acoustic guitar setups · Classical guitar setups · Bass guitar setups These are some examples of the guitar setup tools you will require to do the procedures outlined in the book: · guitar capo · guitar tuner · guitar setup gauge · guitar setup ruler · guitar setup straight edge (optional) · guitar setup tool kit (optional) · guitar setup mat (optional) · under-string radius gauges (optional) Books available from the author (paperback and digital editions): How to Setup Your Guitar Like A Pro: An Easy Guide for Beginners How to Build & Setup Guitar Kits like a Pro: An Easy Guide for Bolt-on Neck Guitars How to Start and Run a Successful Guitar Repair Business: Practical Tips for the New Entrepreneur
Modern Folk Guitar
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Author : Harvey D. Reid
language : en
Publisher:
Release Date : 2004-01-01
Modern Folk Guitar written by Harvey D. Reid and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-01 with Guitar categories.
Folk guitar textbook for adult beginners.
Playing Guitar In Jazz Band
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Author : David Sinclair
language : en
Publisher: Alfred Publishing Company, Incorporated
Release Date : 2010-07-01
Playing Guitar In Jazz Band written by David Sinclair and has been published by Alfred Publishing Company, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-01 with Music categories.
Playing Guitar in Jazz Band is for beginning to intermediate guitarists who are interested in playing in a jazz big band. Playing this style of guitar can be challenging, as the chord changes are often complex, yet the guitar parts should remain simple enough to avoid detracting from the overall sound of the band. This book breaks down that process by substituting difficult chord shapes with more flexible voicings that are designed to sound good on the guitar. Learn a wide variety of rhythmic patterns and work with authentic chord charts that are exactly like the ones you will encounter in real-life situations. This is the perfect crash course for students who have just joined their first jazz band and the ideal companion for music teachers who want to better understand the role of the guitar in their ensemble. A CD demonstrating the examples from the book is included.