Unleashing Excellence
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Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-29
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Unleashing Excellence
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Author : Dennis Snow
language : en
Publisher: John Wiley & Sons
Release Date : 2009-11-16
Unleashing Excellence written by Dennis Snow and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-16 with Business & Economics categories.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
The Spirit Of Excellence
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Author : Ebuk John Ebuk
language : en
Publisher: Christian Faith Publishing, Inc.
Release Date : 2020-01-22
The Spirit Of Excellence written by Ebuk John Ebuk and has been published by Christian Faith Publishing, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-22 with Religion categories.
The Spirit of Excellence combines the burning heart of a Christian with the burdened heart of a pastor, who desires to see more people rising above the challenges of life to achieve high standards of excellence in all facets of life. Following lines of least resistance may be okay for natural water flows, but achieving excellence is sometimes like swimming upstream against the current. It requires decision, determination, courage, and faith to persevere against the odds and overcome the lure to settle down for the second best. It unleashes the genius in you to become the very person that God had in mind when He created you. When people are influenced to live out the qualities of integrity, transparent honesty, holiness, etc., and they in turn influence others""friends, relations, and contacts to do the same, then the world is transformed and become a better place for us all. You have probably heard the slogan "Every little helps," and you may wonder if this could ever apply to your contribution to this vast world. The truth is that you are important to God, and your unique contribution can set off chain reactions that influences many. So when it feels like a little drop of water in an ocean, remember that the ocean is made up of drops. This book contains spiritual gems, witty nuggets, and powerful illustrations that will inspire faith and confidence to aim high in living for God now and everywhere. You will be challenged and motivated to take hold of God and pursue a life of practical excellence irrespective of your past or present circumstances. By so doing, you will truly become the salt of the earth and light of the world (Matt. 5:13""16), i.e., shiny examples that preserves goodness and guides aright.
Think Big
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Author : Ben Carson
language : en
Publisher: Harper Collins
Release Date : 1996
Think Big written by Ben Carson and has been published by Harper Collins this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Biography & Autobiography categories.
Ben Carson shares the story of how he transformed himself from the dumbest student in his fifth grade class into a Yale graduate and pediatric neurosurgeon, and tells of some of the people who inspired him to achieve in his studies and in life.
Think Big
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Author : Ben Carson, M.D.
language : en
Publisher: Zondervan
Release Date : 2009-08-30
Think Big written by Ben Carson, M.D. and has been published by Zondervan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-08-30 with Biography & Autobiography categories.
This book is for you if your life is a series of shattered dreams. This book is for you if you have no dreams at all. It's for you if you've bought the lie that you'll never amount to anything. That's not true. Your life is BIG--far bigger than you've imagined. Inside these pages lie the keys to recognizing the full potential of your life. You won't necessarily become a millionaire (though you might), but you will attain a life that is rewarding, significant, and more fruitful than you ever thought possible. The author of this book knows about hardship. Ben Carson grew up in inner-city Detroit. His mother was illiterate. His father had left the family. His grade-school classmates considered Ben stupid. He struggled with a violent temper. In every respect, Ben's harsh circumstances seemed only to point to a harsher future and a bad end. But that's not what happened. By applying the principles in this book, Ben rose from his tough life to one of amazing accomplishments and international renown. He learned that he had potential, he learned how to unleash it, and he did. You can too. Put the principles in this book in motion. Things won't change overnight, but they will change. You can transform your life into one you'll love, bigger than you've ever dreamed.
Brilliant Powerful Resilient
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Author :
language : en
Publisher:
Release Date : 2024-03-05
Brilliant Powerful Resilient written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-05 with Business & Economics categories.
In "Brilliant, Powerful + Resilient: Unleashing Women's Business Excellence," join us on a transformative journey into the world of women in business. This empowering anthology brings together a diverse group of extraordinary women who fearlessly share their stories, experiences, and insights. Discover the untold side of the business world as these women reveal the challenges they've faced, the obstacles they've overcome, and the lessons they've learned along the way. From triumphs to setbacks, they bear it all, providing a raw and authentic portrayal of the entrepreneurial journey. Within these pages, you'll find a wealth of wisdom, strategies, and inspiration to fuel your entrepreneurial aspirations. Learn from the remarkable journeys of these brilliant, powerful, and resilient women as they reveal the secrets behind their success. Gain invaluable insights into leadership, resilience, innovation, and more. Whether you're a seasoned businesswoman or just starting on your path, this book will ignite your entrepreneurial spirit, empowering you to tap into your brilliance and power. You'll be inspired to embrace your resilience and embrace the challenges that come your way.
Lessons From The Mouse
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Author : Dennis Snow
language : en
Publisher:
Release Date : 2010-08
Lessons From The Mouse written by Dennis Snow and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08 with Business & Economics categories.
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Leadership Unleashed Inspiring Excellence
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Author : Silviu Ciuta
language : en
Publisher: Silviu Ciuta
Release Date :
Leadership Unleashed Inspiring Excellence written by Silviu Ciuta and has been published by Silviu Ciuta this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Leadership is an age-old concept, one that has guided the destinies of nations, organizations, and individuals alike. It's the beacon that has illuminated the path to progress, the driving force behind great achievements, and the linchpin holding together teams and communities. Effective leadership is the catalyst for growth and innovation, the cornerstone of success. It is the art of inspiring and guiding others towards a common vision, and it's as relevant today as it has ever been. In this introduction, we will embark on a journey to explore the multifaceted world of leadership, uncovering its essence and the fundamental principles that underpin it. We will dive deep into the critical components of effective leadership, drawing from a rich tapestry of real-world examples, case studies, and the wisdom of thought leaders. The Unending Relevance of Leadership Leadership is not a fad that comes and goes with the tides of time. It is an enduring concept, ever-relevant, and ever-necessary. Whether we look at historical figures like Mahatma Gandhi, Abraham Lincoln, or Nelson Mandela, who led nations to freedom and equality, or contemporary business leaders like Elon Musk and Sheryl Sandberg, who drive innovation and change the world, the influence of leadership is omnipresent. In today's rapidly evolving world, leadership is not a static concept; it adapts and transforms with the challenges and opportunities of the times. It is agile, versatile, and indispensable. In an era defined by technological disruption, global interconnectedness, and fast-paced change, the demand for effective leadership has never been greater. We face complex problems and global crises that require astute guidance, creative problem-solving, and a shared sense of purpose. In this context, leadership emerges as a beacon of hope and progress. The Leadership Landscape The leadership landscape is diverse and rich, characterized by a myriad of styles and approaches. From autocratic leadership to servant leadership, from transformational leadership to situational leadership, there is no one-size-fits-all model of leadership. Effective leaders are chameleons, capable of adapting their style to suit the needs and dynamics of their teams and organizations. One prevailing concept that has gained prominence in recent years is the idea of "Radical Candor." Radical Candor advocates for a leadership approach that combines caring personally about your team members with the willingness to challenge them directly. It's a framework that promotes open and honest communication as the foundation for trust and growth. The Leader's Role: Inspire and Motivate A cornerstone of effective leadership is the ability to inspire and motivate. Leaders do not merely manage; they ignite the fires of enthusiasm, vision, and purpose in those they lead. Whether it's a coach rallying a sports team for victory, a CEO charting the course for a multinational corporation, or a teacher nurturing the potential of young minds, the art of inspiration and motivation is universal. To be an effective leader means to be a source of positive influence. It means setting an example, demonstrating commitment, and fostering an environment where others can thrive. A leader is a torchbearer of values and principles, and their actions resonate with those they lead. SMART Goals and Relationship Building Effective leaders are goal-oriented. They understand the importance of setting clear, Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals. SMART goals serve as beacons, guiding the way forward, and they provide a metric for measuring progress. Furthermore, these leaders recognize that achieving SMART goals is not a solitary endeavor but a collaborative one. Relationship building is the mortar that holds the bricks of goals together. It's the human connection, trust, and understanding that transforms a group of individuals into a cohesive, high-performing team. Effective leaders recognize the power of interpersonal relationships, and they invest time and energy in building strong bonds with their team members. Leader Qualities: Integrity, Adaptability, Honesty, and Commitment Leadership is not just about the position or title one holds; it's about the qualities one embodies. Leaders who command respect and admiration possess qualities such as integrity, adaptability, honesty, and unwavering commitment. Integrity is the bedrock of trust. Effective leaders follow through on promises and act ethically in all situations. They are consistent in their values and actions, establishing a foundation of trust that their teams can rely on. Adaptability is a mark of a great leader. In a world of uncertainty and change, the ability to pivot, innovate, and thrive in new circumstances is paramount. Great leaders embrace change as an opportunity for growth and lead their teams through transitions with resilience and grace. Honesty is the currency of credibility. Leaders who are candid and transparent earn the trust and respect of their team members. They communicate openly, even in difficult situations, and this honesty fosters a culture of transparency and accountability. Commitment is the driving force behind any significant achievement. Leaders set objectives and demonstrate unwavering dedication to their realization. Their commitment is infectious, motivating their teams to strive for excellence. The Art of Managing Performance Effectively Leadership is not merely about setting a vision; it's about execution and performance management. Effective leaders understand that managing performance is a multifaceted process that begins with dialogue and ends with growth. This is where the concept of Radical Candor comes into play. Leaders who care personally about their team members and challenge them directly set the stage for performance improvement. By asking team members what they believe should be improved, showing them areas of opportunity, explaining the "why" behind improvements, and setting SMART goals while offering support, leaders create a nurturing yet accountable environment where individuals can thrive.
Unleashing Firepower
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Author : Major General Glaser (Us Army Ret )
language : en
Publisher: Independently Published
Release Date : 2023-11-18
Unleashing Firepower written by Major General Glaser (Us Army Ret ) and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-18 with Biography & Autobiography categories.
Unleashing Firepower, Masters of Business Excellence has assembled experts from around the world, in various disciplines to bring this book to life. How can a former Navy SEAL take lessons those experiences and lessons and apply them to becoming a successful entrepreneur? How can a former 3 Star General allow us to understand how important the right team mindset must be in place first before deploying the tool of AI in a big way to business today. Business Excellence is a term widely used to refer to raising the bar of excellence in business. Coach M J Tolan has assembled these Co-Authors drop golden nuggets of wisdom on their own specialized area of expertise. The Masters of Business Excellence, the co-authors, have created chapters that showcase their own wheelhouse. From deploying AI as a tool for business to leadership, from Emotional Intelligence to Mind Set, from managing effective teams, to recognizing the opposite of great leadership behaviors in others, this diverse group has assembled and distilled the wisdom that they alone have earned along their journey.
Unleashing The Power Of It
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Author : Dan Roberts
language : en
Publisher: John Wiley & Sons
Release Date : 2011-04-06
Unleashing The Power Of It written by Dan Roberts and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-06 with Business & Economics categories.
Timely guidance for transforming IT into a strategic business partner Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. Unleashing the Power of IT describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment. Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes.