Upside Down Management
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The Complete Guide To Upside Down Management
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Author : John Timpson
language : en
Publisher:
Release Date : 2005
The Complete Guide To Upside Down Management written by John Timpson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Success in business categories.
Upside Down Management
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Author : John Timpson
language : en
Publisher: John Wiley & Sons
Release Date : 2010-11-03
Upside Down Management written by John Timpson and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-03 with Business & Economics categories.
There's a lot of hot air in the world of business. Wouldn't it be nice just to hear some common sense? That's exactly what John Timpson has got. After four decades running his family business and turning it into one of the high street's biggest success stories, he really knows what works and what doesn't. Upside Down Management shares with you all the wisdom he's accumulated in that time. From being the CEO to his trademark 'upside down management', and from breaking the rules to following your conscience, this book tells it like it is. Upside Down Management is a fantastic insider's view of what really makes a family business tick.
The Happy Index Lessons In Upside Down Management
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Author : James Timpson
language : en
Publisher: HarperCollins UK
Release Date : 2024-02-15
The Happy Index Lessons In Upside Down Management written by James Timpson and has been published by HarperCollins UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-15 with Business & Economics categories.
Discover the secrets of upside-down management and doing the right thing with James Timpson's The Happy Index.
Upside Down Management
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Author : John Lorriman
language : en
Publisher: McGraw-Hill Book Company Limited
Release Date : 1995-01-01
Upside Down Management written by John Lorriman and has been published by McGraw-Hill Book Company Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with Business & Economics categories.
Managing Upside Down
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Author : Tom Chappell
language : en
Publisher:
Release Date : 1999-08-01
Managing Upside Down written by Tom Chappell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-08-01 with Business & Economics categories.
In 1970, Tom & Kate Chappell started Tom's of Maine on a $5,000 loan. Today their family-run personal care co. does more than $30 mill. in sales annually. Chappell offers his perspective on one of America's most extraordinary success stories. He shares the methods & principles that have allowed Tom's of Maine to thrive & that can be applied to any bus. He has achieved rapid growth & profitability by "managing upside down," or, focusing on social values & environ'l. respect to increase customer satisfaction -- & the bottom line. There are 7 steps to these unconventional tactics. They form the basis for a new model of leadership, where employees & the environ. thrive alongside a companies growth.
Employees First Customers Second
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Author : Vineet Nayar
language : en
Publisher: Harvard Business Press
Release Date : 2010
Employees First Customers Second written by Vineet Nayar and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Ask John
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Author : John Timpson
language : en
Publisher: Icon Books Ltd
Release Date : 2014-11-06
Ask John written by John Timpson and has been published by Icon Books Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-06 with Business & Economics categories.
John Timpson CBE is one of the UK's most successful businessmen. He is Chairman of the eponymous high street cobblers, key cutters, engravers and watch repairers, with more than 1,300 branches throughout the UK and Ireland and a turnover of £180m. John is hugely admired across the business world for the 'Upside Down Management' techniques that put the growth of the business in the hands of its employees – or of John's colleagues, as they are called. John's Daily Telegraph column, 'Ask John', has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column for the first time. From why low cost will never be a real substitute for proper customer service to the etiquette of employing interns, John's honest, common-sense business advice should be required reading for anyone running a business – whatever the size.
Managing Upside Down
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Author : Tom Chappell
language : en
Publisher: William Morrow
Release Date : 1999-08-18
Managing Upside Down written by Tom Chappell and has been published by William Morrow this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-08-18 with Business & Economics categories.
Tom Chappell has created one of America's most extraordinary success stories by turning a mom-and-pop natural personal care products company started on a $5,000 loan into a nationally recognized brand with $28 million and counting in sales. Chappell achieved his rapid growth and profitability by "managing upside down" --focusing on social values and respect for the environment to increase customer satisfaction and the bottom line. Now, Chappell shares his straightforward and practical business advice in seven easy-to-follow steps. They show how anyone can: . Manage for social aims and profit Redefine leadership in a values-driven company Develop a competitive advantage around shared values among customers, owners, employees, and communities Businesses throughout America are already using Chappell's Seven Intentions and proving that pursuing a broader social mission can actually strengthen a company's financial performance. Managing Upside Down brings this important message to an even wider audience.
The Upside Down Triangle
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Author : The McArdle The McArdle Burkhardt Center for Leadership and Business Development
language : en
Publisher:
Release Date : 2016-06-13
The Upside Down Triangle written by The McArdle The McArdle Burkhardt Center for Leadership and Business Development and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-13 with categories.
This book turns the traditional top-down management model upside down and shows you how to leave it there for good!Learn how to become a transformational leader, igniting the souls of team members, inspiring them to deliver ultimate customer delight, and maximum business performance.In their latest book, The Upside Down Triangle: Ignite the Life-Force Within Your Business, the McArdle Burkhardt Center for Leadership and Business Development shows you how to to ignite the life-force within your organization to make work a more enriching and invigorating experience than anyone thought possible.In an easy to follow and quick to read book, get ready to have your thinking disrupted with insights about what it really takes to lead a business today and into a successful future.
Summary Employees First Customers Second Turning Conventional Management Upside Down By Vineet Nayar
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Author : Shortcut Edition
language : en
Publisher: Shortcut Edition
Release Date : 2021-06-05
Summary Employees First Customers Second Turning Conventional Management Upside Down By Vineet Nayar written by Shortcut Edition and has been published by Shortcut Edition this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-05 with Business & Economics categories.
* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will discover how, thanks to the process he invented - EFCS ("Employees First, Customers Second") or "Employees First, Customers Second" - Vineet Nayar has taken his HCLT company from a company in decline to a model of success. You will also discover that : the process of change begins by accepting to face up to the failures of your company; change starts by creating a climate of trust; trust is generated by transparency in the company, i.e. the circulation of key information, so that everyone can take ownership of their development issues; the inversion of the structural pyramid, by putting functional positions at the service of value creators and not the other way round, leads to a change in mentality in the company; the CEO must not take responsibility for change alone, but must transfer it to all his employees, who create value; simple actions, called catalysts, can bring about major changes and lead to relevant questioning. Vineet Nayar questioned everything after hearing an anecdote from a racing driver. When the brakes fail, the best solution is neither to slow down nor to try to brake by all means, but to accelerate to overtake all his competitors and then to advise on how to proceed. He was in a similar situation: HCLT, the company he ran, was no longer keeping pace with its competitors. He had to make the decision to push for this change. It is this change and the way it was made that he describes in his book. *Buy now the summary of this book for the modest price of a cup of coffee!