Verism Professional Courseware
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Verism Professional Courseware
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Author : Helen Morris
language : en
Publisher: Van Haren
Release Date : 2019-01-24
Verism Professional Courseware written by Helen Morris and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-24 with Education categories.
Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization.
Verism Professional Courseware
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Author : Van Haren Publishing
language : en
Publisher:
Release Date : 2019-01-24
Verism Professional Courseware written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-24 with categories.
'Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM(TM) provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM(TM) allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM(TM) concepts, and to be a guide to your understanding of service management and its use across the whole organization.
Verism Tm Professional Courseware
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Author : Helen Morris
language : en
Publisher:
Release Date : 2019
Verism Tm Professional Courseware written by Helen Morris and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
Verism Foundation Courseware
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Author : Helen Morris
language : en
Publisher: Van Haren
Release Date : 2018-01-22
Verism Foundation Courseware written by Helen Morris and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-22 with Education categories.
The Courseware package consist out of two publications, VeriSMTM – Foundation Courseware and VeriSM™ – Foundation Study guide. This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification. VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSM™ model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
Edf Data Literacy Professional Courseware
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Author : Michel Dekker
language : en
Publisher: Van Haren
Release Date :
Edf Data Literacy Professional Courseware written by Michel Dekker and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
In order to leverage data, decision makers and management have to base their decisions on the vast amounts of information being collected and generated nowadays. Understanding data requires a set of skills that are easy to learn, but in general are far from intuitive. None of us are born with the capacity to understand data: it is a human abstract construct, so we all need to learn how to work with it. How data can be leveraged, what the common pitfalls are and how data can often be misinterpreted are all crucial pieces of knowledge for all modern business professionals, particularly those in management. It is a misconception that humans no longer have a role to play and that data can make the decisions for us. However, in the foreseeable future, data-guided decisions will be the norm rather than the exception. The EDF Certification recognizes the awareness and understanding of the components of data literacy and how to foster its adoption and application for the benefit of everybody who needs to make decisions based on data. The EDF Certification is achieved through an exam which demonstrates that a participant: • Understands what data is and isn’t; • Is aware of the questions that need answered whenever you receive some data; • Understands how to summarize data in the correct way; • Is aware of the main processes involved from data origins through to usage; • Understands what data quality is; • Understands how to use data in order to measure performance; • Is aware of the impact of our expectations on data analysis; • Understands the main human biases involved in data analysis; • Is aware of the principal types of data analysis; • Understands the impact of context on analysis; • Understands how to apply storytelling principles to data arguments.
Verism Foundation Courseware In Deutsch
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Author : Peter Zgraggen
language : de
Publisher: Van Haren
Release Date :
Verism Foundation Courseware In Deutsch written by Peter Zgraggen and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on with Education categories.
Die Kursunterlagen bestehen aus zwei Publikationen, VeriSMTM Foundation Courseware in Deutsch (ISBN: 978 94 018 0332 8) und VeriSM™ - A service management approach (ISBN: 978 94 018 263 5) Dieses Schulungsmaterial deckt den Lehrplan für die VeriSM ™ Foundation-Qualifikation ab. Die Ausbildung dauert zwei Tage. Diese Kursunterlagen sind akkreditiert, um die Teilnehmenden auf die VeriSM ™ Foundation-Zertifizierung vorzubereiten. VeriSM ™ Foundation besteht aus zwei Teilen: VeriSM ™ Essentials und VeriSM ™ Plus, die jeweils einen Schulungstag umfassen.Teilnehmende, die bereits ein (IT-) Service-Management-Zertifikat besitzen, können von dem bereits vorhandenen Wissen profitieren. Sie sind die Zielgruppe für ein VeriSM ™ Plus-Training. Wenn sie die VeriSM ™ Plus-Prüfung bestehen, erhalten sie das VeriSM ™ Foundation-Zertifikat.Trainingsanbieter, die ein eintägiges Training zu den Prinzipien des Service-Managements anbieten möchten, können sich dafür entscheiden, nur das VeriSM ™ Essentials-Training anzubieten. Teilnehmer, die die VeriSM ™ Essentials-Prüfung bestehen, erhalten das VeriSM ™ Essentials-Zertifikat. Wenn sie später die VeriSM ™ Plus-Prüfung bestehen, erhalten sie automatisch das VeriSM ™ Foundation-Zertifikat Das Kursmaterial deckt die folgenden Themen ab:• Die Serviceorganisation (Essentials)• Servicekultur (Essentials)• Personen- und Organisationsstruktur (Essentials)• Das VeriSM ™ -Modell (beides)• Management Praktiken (Plus)• Aufkommende Technologien (Plus) VeriSM ™ ist ein ganzheitlicher, geschäftsorientierter Ansatz um den Kunden und Konsumenten einen Mehrwert zu bieten.Es ist eine Weiterentwicklung des Service-Management-Denkens und bietet einen aktuellen Ansatz, einschließlich der neuesten Praktiken und technologischen Entwicklungen, um Organisationen dabei zu helfen, ihr Geschäft in die neue Realität des digitalen Zeitalters zu transformieren.VeriSM ™ ist ein Value-driven, Evolving, Responsive und Integrated Service Management.VeriSM ™ ist eine eingetragene Marke der IFDC, der International Foundation of Digital Competences.
Itil 4 Direct Plan Improve Glossary Dpi Courseware
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Author : Learning Solutions E.A.
language : en
Publisher: Van Haren
Release Date : 2020
Itil 4 Direct Plan Improve Glossary Dpi Courseware written by Learning Solutions E.A. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Education categories.
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.
Bian
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Author : Van Haren Publishing
language : en
Publisher:
Release Date : 2019-03-30
Bian written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-30 with categories.
BIAN's expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry.
For Good And Evil
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Author : Charles Adams
language : en
Publisher: Rowman & Littlefield
Release Date : 1993
For Good And Evil written by Charles Adams and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Taxation categories.
Records the impact of taxation on events in world history, from ancient Egypt to the present, and concludes that taxation has been a force that has shaped world history and has had a direct bearing on the civilization process.
A Pocket Companion To Pmi S Pmbok Guide Fifth Edition
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Author : Thomas Wuttke
language : en
Publisher: Van Haren
Release Date : 2015-01-01
A Pocket Companion To Pmi S Pmbok Guide Fifth Edition written by Thomas Wuttke and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-01 with Education categories.
Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch.This pocket guide is based on the PMBOK® Guide Fifth Edition. It contains a summary of the PMBOK® Guide, to provide a quick introduction as well as a structured overview of this framework for project management. This pocket guide deals with the key issues and themes within project management and the PMBOK® Guide as follows: - Key terms and definitions in the project management profession- A short overview of the activities of PMI Inc., the organization and its standards: PMBOK® Guide, Standard for Project Portfolio Management, Standard for Program Management and other standards.- The essentials of the Project Lifecycle and Organization. - What are the key project management knowledge areas and processes? Main target Group for this pocket guide is anyone with an interest in understanding the PMBOK® Guide framework or a systematic approach for project management. The book is also very useful for members of a project management team in a project environment using the PMBOK® Guide as a shared reference. A complete but concise description of the PMBOK® Guide, for anyone involved in projects or project management, for only 15,95!