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W Rterbuch Qualit Tsmanagement

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Quality Management For Services

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Author : Manfred Bruhn
language : en
Publisher: Springer Nature
Release Date : 2023

Quality Management For Services written by Manfred Bruhn and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Electronic books categories.

This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.

Fundamentals Of Total Quality Management

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Author : Jens J. Dahlgaard
language : en
Publisher: Routledge
Release Date : 2008-01-28

Fundamentals Of Total Quality Management written by Jens J. Dahlgaard and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-28 with Business & Economics categories.

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Dictionary Of Quality Management

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Author : Klaus Graebig
language : de
Publisher: Beuth Verlag
Release Date : 2017-01-24

Dictionary Of Quality Management written by Klaus Graebig and has been published by Beuth Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-24 with Technology & Engineering categories.

Dieses Wörterbuch enthält Begriffe des Qualitätsmanagements und angrenzender Gebiete. Es verbindet zwei Elemente, die gewöhnlich nicht zusammenkommen: Die Übersetzung der Benennungen (Wörter) in beide Richtungen, also Deutsch-Englisch und Englisch-Deutsch, und die konsequente Erklärung eines jeden Begriffs in beiden Sprachen. Die sehr umfangreiche Sammlung von Zitaten stellt den in der internationalen, europäischen und nationalen Normung dargelegten Konsens der Fachleute dar. Die dritte Auflage wurde auf Grundlage der revidierten QM-Normen durchgängig aktualisiert. Neu hinzugekommen sind wichtige Ergänzungen und Kommentare des Autors.

Total Quality

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Author : James W. Dean
language : en
Publisher: South Western Educational Publishing
Release Date : 1994

Total Quality written by James W. Dean and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.

An overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.

Organizational Excellence Through Total Quality Management Electronic Resource

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Author : H. Lal
language : en
Publisher: New Age International
Release Date : 2008

Organizational Excellence Through Total Quality Management Electronic Resource written by H. Lal and has been published by New Age International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Total quality management categories.

About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.

Total Quality Management

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Author : John S. Oakland
language : en
Publisher:
Release Date : 1989

Total Quality Management written by John S. Oakland and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.

Commitment and policy. Organization for quality. Design for quality. Capability for quality.

An Introduction To Quality Management

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Author : Dominic Gaida
language : en
Publisher: GRIN Verlag
Release Date : 2009-02-19

An Introduction To Quality Management written by Dominic Gaida and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-19 with Science categories.

Seminar paper from the year 2006 in the subject Transportation Science & Technology, grade: 1,7, Heilbronn University of Applied Sciences, course: Business studies and Logistics, language: English, abstract: „Quality exists, when the price is long forgotten!“ With these words the co-founder of the tradition enterprise of Rolls Royce, Frederick Henry Royce, was quoted. Quality ingrains the good reputation. The one who get this rep will be open the floodgates but if you lost it you go down under very fast or you have to try hard to re-establish your tattered reputation. Quality is brainwork. Regarding to the corporate strategy quality is a typical Top-Down-Task. This strategy can only be successful when the Top-Management is disposed to put it into practice. In corporate culture thinking of quality however each co-worker is part of these one and because of that it has a typical Bottom-Up-Process characterized with a sustainable implementation. In today's time affected by cut-throat competition and consequential customer orientation corporations attach great importance to quality. How hard the customer penalizes quality-shortfalls a study of the White House Office of Customer Affairs impressively set forth. In these study 90 from 100 customers, who were dissatisfied with the condition of the goods will from now on avoid this product. It is remarkable that only about 4% of the dissatisfied customers complain about the quality directly to the manufacturer. Unfortunately every one of these dissatis-fied customers will pass his displeasure about the quality to at least nine further potential customers. Quality might be from existential importance for a company. In the competition still increasing in sharpness around shares of the market only the enterprises will keep up which have a integrated quality thinking and acting. [...]