Winning The Service Game
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Winning The Service Game
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Author : Schneider
language : en
Publisher:
Release Date : 1995-03-01
Winning The Service Game written by Schneider and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-03-01 with categories.
Winning The Service Game
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Author : Benjamin Schneider
language : en
Publisher: Harvard Business Review Press
Release Date : 1995
Winning The Service Game written by Benjamin Schneider and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Customer services categories.
Winning the Service Game details an explicit set of rules by which organizations can meet customer expectations and needs as well as capitalize on customer competencies as a source of competitive advantage. Drawing on an extensive body of research, the authors reveal the important relationships across three tiers in any service organization--customers, front-line workers, and management--and demonstrate how management can ensure that all three tiers work in harmony to produce an environment where employees flourish and customers experience superior service.
Ebook Services Marketing Integrating Customer Focus Across The Firm
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Author : Alan Wilson
language : en
Publisher: McGraw Hill
Release Date : 2012-06-16
Ebook Services Marketing Integrating Customer Focus Across The Firm written by Alan Wilson and has been published by McGraw Hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-16 with Business & Economics categories.
The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book takes on more European and International contexts to reflect the needs of courses, lecturers and students. The second edition builds on the wealth of European and International examples, cases, and research in the first edition, offering more integration of European content. It has also be fully updated with the latest research to ensure that it continues to be seen as the text covering the very latest services marketing thinking. In addition, the cases section has been thoroughly examined and revised to offer a range of new case studies with a European and global focus. The online resources have also been fully revised and updated providing an excellent package of support for lecturers and students.
Winning The Fire Service Leadership Game
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Author : Hugh J. Caulfield
language : en
Publisher: Fire Engineering Books & Videos
Release Date : 1985-01-01
Winning The Fire Service Leadership Game written by Hugh J. Caulfield and has been published by Fire Engineering Books & Videos this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985-01-01 with Social Science categories.
Winning Tennis With The Tactical Point Control System
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Author : John Ruder
language : en
Publisher: iUniverse
Release Date : 2019-01-18
Winning Tennis With The Tactical Point Control System written by John Ruder and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-18 with Sports & Recreation categories.
Tennis is not a game for the faint of heart. It is one of the few sports where a player must not only keep score but also act as both umpire and referee. A tennis match has no time clock, no halftime, no timeouts, no substitutions, and can last anywhere from thirty minutes to four hours. During that time, players may run over five miles and hit well over a thousand shots. In the end, both the thrill of victory and the agony of defeat rest solely upon the players’ shoulders. So what can a player do today to win more games than not? John Ruder relies on thirty-five years of coaching and teaching tennis to share a Tactical Point Control System that breaks the tennis point into four distinct phases, teaches competitors how to play in each phase, provides a checkpoint system that allows players to discover why they are winning or losing each point, and shares guidance on how to develop a game plan that enables players to better compete against opponents of all levels. Winning Tennis with the Tactical Point Control System shares a simple and effective game plan that allows tennis players to excel in the game and score points against their toughest opponents.
Analytic Methods In Sports
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Author : Thomas A Severini
language : en
Publisher: CRC Press
Release Date : 2020-04-14
Analytic Methods In Sports written by Thomas A Severini and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-14 with Mathematics categories.
One of the greatest changes in the sports world in the past 20 years has been the use of mathematical methods to analyze performances, recognize trends and patterns, and predict results. Analytic Methods in Sports: Using Mathematics and Statistics to Understand Data from Baseball, Football, Basketball, and Other Sports, Second Edition provides a concise yet thorough introduction to the analytic and statistical methods that are useful in studying sports. The book gives you all the tools necessary to answer key questions in sports analysis. It explains how to apply the methods to sports data and interpret the results, demonstrating that the analysis of sports data is often different from standard statistical analyses. The book integrates a large number of motivating sports examples throughout and offers guidance on computation and suggestions for further reading in each chapter. Features Covers numerous statistical procedures for analyzing data based on sports results Presents fundamental methods for describing and summarizing data Describes aspects of probability theory and basic statistical concepts that are necessary to understand and deal with the randomness inherent in sports data Explains the statistical reasoning underlying the methods Illustrates the methods using real data drawn from a wide variety of sports Offers many of the datasets on the author’s website, enabling you to replicate the analyses or conduct related analyses New to the Second Edition R code included for all calculations A new chapter discussing several more advanced methods, such as binary response models, random effects, multilevel models, spline methods, and principal components analysis, and more Exercises added to the end of each chapter, to enable use for courses and self-study Full solutions manual available to course instructors.
Analyzing Wimbledon
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Author : Franc Klaassen
language : en
Publisher: Oxford University Press
Release Date : 2014-02
Analyzing Wimbledon written by Franc Klaassen and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02 with Business & Economics categories.
In tennis, is it true that beginning to serve in a set gives an advantage? Can the outcome of a match be predicted? Which points are important, and do real champions win the big points? Do players serve optimally? Does "winning mood" exist? The book answers such questions, demonstrating the power and beauty of statistical reasoning.
Strategic Management In The 21st Century
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Author : Timothy J. Wilkinson
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2013-05-22
Strategic Management In The 21st Century written by Timothy J. Wilkinson and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-22 with Business & Economics categories.
Covering both practical and theoretical aspects of strategic management, this three-volume work brings the complex topic down to earth and enables readers to gain competitive business advantages in their marketplace. This clear, insightful, and interesting work covers all aspects of strategic management, including chapters that discuss SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis, the Resource-Based View, transaction cost economics, and real options theory. Unlike other books, this three-volume work examines strategic management from different perspectives, effectively interweaving seemingly disparate subdisciplines, such as entrepreneurship and international business, with specialized foci, such as creativity, innovation, and trust. Incorporating information from contributors as varied as a proprietor of a worldwide motorcycle business to one of the most published scholars in the field of international strategic management, the practical and theoretical perspectives presented in Strategic Management in the 21st Century will benefit business strategists, professors of strategic management, and graduate students in the field.
Managing Services
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Author : Kathryn Haynes
language : en
Publisher: Oxford University Press
Release Date : 2014
Managing Services written by Kathryn Haynes and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Business & Economics categories.
The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.
The Lifebelt
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Author : John A. Murphy
language : en
Publisher: John Wiley & Sons
Release Date : 2001-08-08
The Lifebelt written by John A. Murphy and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-08-08 with Business & Economics categories.
In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.