Woo Wow And Win
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The Art Of Woo
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Author : G. Richard Shell
language : en
Publisher: Penguin
Release Date : 2007-10-18
The Art Of Woo written by G. Richard Shell and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-18 with Business & Economics categories.
You may need The Art of War to defeat your enemies, but if you prefer to win them over, read The Art of Woo G. Richard Shell and Mario Moussa know what it takes to drive new ideas through complex organizations. They have advised thousands of executives from companies such as Google, Microsoft, and General Electric to organizations like the World Bank and even the FBI's hostage rescue training program. In The Art of Woo, they present their systematic, four- step process for winning over even the toughest bosses and most skeptical colleagues. Beginning with two powerful self-assessments to help readers find their "Woo IQ," they show how relationship-based persuasion works to open hearts and minds. "Ranging across history, from Charles Lindbergh to Sam Walton, the authors examine how savvy negotiators use persuasion - not confrontation-to achieve goals." -U.S. News & World Report
How To Iron Your Own Damn Shirt
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Author : Craig Boreth
language : en
Publisher: Crown
Release Date : 2005-04-26
How To Iron Your Own Damn Shirt written by Craig Boreth and has been published by Crown this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-04-26 with Humor categories.
PERFECT HUSBANDS ARE MADE, NOT BORN LADIES: At long last, a practical guide to help your man become the perfect husband. How to Iron Your Own Damn Shirt is your salvation, with simple, easy-for-a-guy-to-follow instructions on those little things you can never get him to do, such as: • How to Put the Toilet Seat Down • How to Stop Snoring • How to Ask for Directions • Plus, more than 50 other essential topics (even How to Dance at a Wedding) It’s a must-have guide that will finally convince him it’s in his best interest to make you happy, no matter what it takes. GUYS: Don’t panic. It’s not how perfect you are, it’s how perfect she thinks you are. How to Iron Your Own Damn Shirt is your key to the castle. Imagine what she’ll let you get away with if you master a few skills, such as: • How to Appear Calm While She’s Driving • How to Apologize Convincingly • How to Enjoy a Chick Flick • Plus, more than 50 other essential topics (even How to Hide Your Porn) How to Iron Your Own Damn Shirt includes countless tips and tricks for keeping you sane, keeping her happy, and keeping you both laughing.
How Excellent Companies Avoid Dumb Things
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Author : Neil Smith
language : en
Publisher: St. Martin's Press
Release Date : 2012-06-05
How Excellent Companies Avoid Dumb Things written by Neil Smith and has been published by St. Martin's Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-05 with Business & Economics categories.
Every day, seemingly intelligent and successful companies make headline news for poor decisions that can cause their business to stumble and make many of us scratch our heads in wonder. Why would such a successful business make "that" strategic decision? Neil Smith, with more than 20 years of experience leading large-scale performance improvements, reveals the hidden barriers that limit excellent companies from reaching their potential, and cause even the smartest managers and leaders to falter. During his experience transforming some of the top global businesses, Smith has identified 8 barriers that exist in every organization and prevent them from implementing literally thousands of ideas to improve the way they work: Avoiding Controversy Poor Use of Time Reluctance to Change Organizational Silos Management Blockers Incorrect Information and Bad Assumptions Size Matters Existing Processes Rich with anecdotes and case studies, Smith identifies the ways in each of these barriers interrupt your own business. He then outlines a fast and proven process in which 12 principles of business transformation can break down the processes that hold companies back. What Smith offers his readers is the same thing he offers every day to the major companies he works with, A PROMISE that by following his insights, the company will be able to increase communication, simplicity, and profit to levels never before attainable. Throughout the book, Dr. Richard Levak has contributed personality and organizational insights that shed light on why an individual or an organization behaves in contrary ways giving you a better sense of why these internal walls exist and how to be aware of your actions in your day to day life.
How To Wow
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Author : Adrian Swinscoe
language : en
Publisher: Pearson UK
Release Date : 2016-03-23
How To Wow written by Adrian Swinscoe and has been published by Pearson UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-23 with Business & Economics categories.
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica
The Wealth Of Knowledge
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Author : Thomas A. Stewart
language : en
Publisher: Crown Currency
Release Date : 2007-12-18
The Wealth Of Knowledge written by Thomas A. Stewart and has been published by Crown Currency this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-18 with Business & Economics categories.
In Thomas A. Stewart’s bestselling first book, Intellectual Capital, he redefined the priorities of businesses around the world, demonstrating that the most important assets companies own today are often not tangible goods, equipment, financial capital, or market share, but the intangibles: patents, the knowledge of workers, and the information about customers and channels and past experience that a company has in its institutional memory. Now in his new book, The Wealth of Knowledge, Stewart--widely acknowledged as the world’s leading expert on working with intellectual capital in today’s knowledge economy--reveals how today’s companies are applying the concept of intellectual capital into day-to-day operations to dramatically increase their success in the marketplace. Arguing that companies can make untold millions of dollars by managing knowledge more effectively--and save millions more--Stewart offers executives and managers compelling accounts of how leading companies around the world are successfully tackling the practical issues involved in today’s knowledge economy. The heart of the book is a revolutionary 4-step preocess that shows how to put intellectual capital to work to improve performance and profitablity, as well as manage knowledge processes. He goes on to discuss how companies can better utilize their current assets and enhance their knowledge resources for the future. Questioning many of the assumptions that have ruled business in the twentieth century, he addresses such critical and fundamental issues as why companies exist, how they should be organized and how people should be compensated. With his customary fearlessness and foresight, he plunges into the thick of the controversial arena of measuring and accounting, as well-an increasingly difficult task when a corporation’s assets are intangible. The Wealth of Knowledge not only sets out the latest thinking in creating and managing knowledge assets, but provides a detailed course of action for corporations trying to navigate their way in the world of knowledge economy.
The Brief Wondrous Life Of Oscar Wao Pulitzer Prize Winner
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Author : Junot Díaz
language : en
Publisher: Penguin
Release Date : 2007-09-06
The Brief Wondrous Life Of Oscar Wao Pulitzer Prize Winner written by Junot Díaz and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-06 with Fiction categories.
Winner of: The Pulitzer Prize The National Book Critics Circle Award The Anisfield-Wolf Book Award The Jon Sargent, Sr. First Novel Prize A Time Magazine #1 Fiction Book of the Year One of the best books of 2007 according to: The New York Times, San Francisco Chronicle, New York Magazine, Entertainment Weekly, The Boston Globe, Los Angeles Times, The Washington Post, People, The Village Voice, Time Out New York, Salon, Baltimore City Paper, The Christian Science Monitor, Booklist, Library Journal, Publishers Weekly, New York Public Library, and many more... Nominated as one of America’s best-loved novels by PBS’s The Great American Read Oscar is a sweet but disastrously overweight ghetto nerd who—from the New Jersey home he shares with his old world mother and rebellious sister—dreams of becoming the Dominican J.R.R. Tolkien and, most of all, finding love. But Oscar may never get what he wants. Blame the fukú—a curse that has haunted Oscar’s family for generations, following them on their epic journey from Santo Domingo to the USA. Encapsulating Dominican-American history, The Brief Wondrous Life of Oscar Wao opens our eyes to an astonishing vision of the contemporary American experience and explores the endless human capacity to persevere—and risk it all—in the name of love.
Willie S Way
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Author : Phillip Van Hooser
language : en
Publisher: John Wiley & Sons
Release Date : 2005-09-19
Willie S Way written by Phillip Van Hooser and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-09-19 with Business & Economics categories.
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Cybersecurity Program Development For Business
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Author : Chris Moschovitis
language : en
Publisher: John Wiley & Sons
Release Date : 2018-04-06
Cybersecurity Program Development For Business written by Chris Moschovitis and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-06 with Computers categories.
"This is the book executives have been waiting for. It is clear: With deep expertise but in nontechnical language, it describes what cybersecurity risks are and the decisions executives need to make to address them. It is crisp: Quick and to the point, it doesn't waste words and won't waste your time. It is candid: There is no sure cybersecurity defense, and Chris Moschovitis doesn't pretend there is; instead, he tells you how to understand your company's risk and make smart business decisions about what you can mitigate and what you cannot. It is also, in all likelihood, the only book ever written (or ever to be written) about cybersecurity defense that is fun to read." —Thomas A. Stewart, Executive Director, National Center for the Middle Market and Co-Author of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Get answers to all your cybersecurity questions In 2016, we reached a tipping point—a moment where the global and local implications of cybersecurity became undeniable. Despite the seriousness of the topic, the term "cybersecurity" still exasperates many people. They feel terrorized and overwhelmed. The majority of business people have very little understanding of cybersecurity, how to manage it, and what's really at risk. This essential guide, with its dozens of examples and case studies, breaks down every element of the development and management of a cybersecurity program for the executive. From understanding the need, to core risk management principles, to threats, tools, roles and responsibilities, this book walks the reader through each step of developing and implementing a cybersecurity program. Read cover-to-cover, it’s a thorough overview, but it can also function as a useful reference book as individual questions and difficulties arise. Unlike other cybersecurity books, the text is not bogged down with industry jargon Speaks specifically to the executive who is not familiar with the development or implementation of cybersecurity programs Shows you how to make pragmatic, rational, and informed decisions for your organization Written by a top-flight technologist with decades of experience and a track record of success If you’re a business manager or executive who needs to make sense of cybersecurity, this book demystifies it for you.
The Way Through The Woods
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Author : Long Litt Woon
language : en
Publisher: Scribe Publications
Release Date : 2019-08-06
The Way Through The Woods written by Long Litt Woon and has been published by Scribe Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-06 with Biography & Autobiography categories.
One woman’s journey to overcome grief by delving into an overlooked wonder of nature. ‘As the world of mushrooms opened up to me I began to see that the path back to life was easier than I had thought. It was simply a matter of gathering delights that flash and sparkle. All I had to do was follow the mushroom trail, even though I still didn’t know where it would lead. What would I find in the great unknown that lay ahead of me? What lay beyond those hilltops and mists and turns in the road?’ When Long Litt Woon loses her husband of 32 years to an unexpected death, she is utterly bereft. An immigrant in his country, in losing the love of her life she has also lost her compass and her passport to society. For a time, she is stuck, aimless, disoriented. It is only when she wanders off deep into the woods with mushroom hunters and is taught there how to see clearly what is all around her, and learn how to make distinctions, take educated risks, and hear all the different melodies in Nature’s chorus, that she returns to life and to living. And it is mushrooms which guide her back. In this book, she describes how they saved her, and how they might save you.
A Creative Rebel S Guide To Winning The Game Of Life
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Author : Meggan Wilson
language : en
Publisher: The Creative Rebel Company LLC
Release Date : 2022-02-15
A Creative Rebel S Guide To Winning The Game Of Life written by Meggan Wilson and has been published by The Creative Rebel Company LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-15 with Self-Help categories.
What do you do when you’ve already won the game of life? Share the secrets you’ve learned so everyone else can win too! At least, that’s what we decided to do. After all, we didn’t set out to win anything when we each took a chance on ourselves and followed our dreams. We both just knew there had to be something more than the unfulfilling lives we were living. We each took a step and the Universe rose up to meet us—taking us on a wild adventure up the mountain of success, health, fitness, happiness, love, fulfillment, and inner peace. Now, we wake up every day feeling like we’ve won the game of life. How could we possibly keep all this goodness to ourselves? A Creative Rebel’s Guide to Winning the Game of Life is coming soon from the minds behind the blockbuster New York Times, #1 Wall Street Journal, and USA Today bestselling romance brand Meghan March—the epic wife and husband team, Meggan and Jacob Wilson. Prepare yourself for self-help like you’ve never read before. Books are magic. They can change your life—especially this one. _____________________________________________________________________ Such wise and life changing information in one book! The section on forgiveness was the one that resonated most strongly for me but so many other chapters were filled with amazing advice! ~ Cee Z This is a story written with heart. Our authors could have taken what they learned and kept it to themselves. Instead, they’ve decided to share and hope that something will speak to you. ~ BookBub/Goodreads Reviewer I loved their advice. And you learn to take it seriously because they lived it, but what spoke to me was that they told you HOW to do it, not just what to do. Speaks to your soul. ~ MG A Creative Rebel’s Guide to Winning the Game of Life was a thought provoking read. Invest in yourself and grab a copy of this book. It was insightful and easy to read and will help improve your quality of life. ~ K. Ramjohn I devoured this! I don’t even know where to start with this. It sucks you in from the beginning because the writing speaks to you but the way everything is laid out, is simple but real and raw. ~ Mari Loves Books Blog Whether you’re needing healing or struggling emotionally, or even spiritually. Whether you’re seeking advice on life, mindset, how to succeed in business, health. This book is for you! ~ Goodreads Reviewer