World Class It Service Delivery
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Delivering World Class Technical Support
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Author : Navtej Khandpur
language : en
Publisher:
Release Date : 1996-10-21
Delivering World Class Technical Support written by Navtej Khandpur and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-10-21 with Computers categories.
Technical support is essential for any computer vendor, whether to answer application questions or to handle the problems that inevitably occur. This book will help any company develop a top-flight technical support department., offering guidelines on both organization and development. It discusses such topics as work distribution, scheduling and organization, and more.
World Class It Service Delivery
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Author : Peter Wheatcroft
language : en
Publisher: British Computer Society
Release Date : 2007
World Class It Service Delivery written by Peter Wheatcroft and has been published by British Computer Society this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
A best-practice guide to service management, this text explores IT performance and the cultural emphasis needed to attain world-class levels. Further, it covers what is required to reach these standards and achieve certification.
The Practical Guide To World Class It Service Management
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Author : Kevin J. Smith
language : en
Publisher: Outskirts Press
Release Date : 2017-03-21
The Practical Guide To World Class It Service Management written by Kevin J. Smith and has been published by Outskirts Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-21 with Business & Economics categories.
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
The Practical Guide To World Class It Service Management
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Author : Kevin J Smith
language : en
Publisher: Anima Group
Release Date : 2017-03-14
The Practical Guide To World Class It Service Management written by Kevin J Smith and has been published by Anima Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-14 with categories.
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Building Managing A World Class It Help Desk
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Author : Bob Wooten
language : en
Publisher: McGraw-Hill/Osborne Media
Release Date : 2001
Building Managing A World Class It Help Desk written by Bob Wooten and has been published by McGraw-Hill/Osborne Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
Implementing World Class It Strategy
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Author : Peter A. High
language : en
Publisher: John Wiley & Sons
Release Date : 2014-08-21
Implementing World Class It Strategy written by Peter A. High and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-21 with Business & Economics categories.
The actionable guide for driving organizational innovation through better IT strategy With rare insight, expert technology strategist Peter High emphasizes the acute need for IT strategy to be developed not in a vacuum, but in concert with the broader organizational strategy. This approach focuses the development of technology tools and strategies in a way that is comprehensive in nature and designed with the concept of value in mind. The role of CIO is no longer "just" to manage IT strategy—instead, the successful executive will be firmly in tune with corporate strategy and a driver of a technology strategy that is woven into overall business objectives at the enterprise and business unit levels. High makes use of case examples from leading companies to illustrate the various ways that IT infrastructure strategy can be developed, not just to fall in line with business strategy, but to actually drive that strategy in a meaningful way. His ideas are designed to provide real, actionable steps for CIOs that both increase the executive's value to the organization and unite business and IT in a manner that produces highly-successful outcomes. Formulate clearer and better IT strategic plans Weave IT strategy into business strategy at the corporate and business unit levels Craft an infrastructure that aligns with C-suite strategy Close the gap that exists between IT leaders and business leaders While function, innovation, and design remain key elements to the development and management of IT infrastructure and operations, CIOs must now think beyond their primary purview and recognize the value their strategies and initiatives will create for the organization. With Implementing World Class IT Strategy, the roadmap to strategic IT excellence awaits.
World Class It
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Author : Peter A. High
language : en
Publisher: John Wiley & Sons
Release Date : 2009-10-27
World Class It written by Peter A. High and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-27 with Business & Economics categories.
World Class IT Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon. What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement. Principle 1: Recruit, train, and retain World Class IT people Principle 2: Build and maintain a robust IT infrastructure Principle 3: Manage projects and portfolios effectively Principle 4: Ensure partnerships within the IT department and with the business Principle 5: Develop a collaborative relationship with external partners The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.
Computerworld
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Author :
language : en
Publisher:
Release Date : 2007-03-12
Computerworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-12 with categories.
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Computerworld
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Author :
language : en
Publisher:
Release Date : 2007-03-12
Computerworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-12 with categories.
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Contemporary It Service Delivery In Enterprise
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Author : Prafull Verma
language : en
Publisher: Service Integration
Release Date : 2019-06-07
Contemporary It Service Delivery In Enterprise written by Prafull Verma and has been published by Service Integration this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-07 with categories.
With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business, a rapid shift is required to manage and deliver IT services. While legacy systems continue to function and need to be managed by traditional methods, a forward thinking approach is required to manage delivery of services for emerging technologies. This handbook is targeted at service delivery managers in the "service provider" organization but would also be very useful to internal service managers, provided they think of enterprise IT service consumers as customers. It would also greatly benefit IT generalists who may not be directly managing the delivery of services but contributing to or want to understand the subject.