Yes On Demand

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Yes On Demand

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Author : Kathy L. Middleton
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-11-21

Yes On Demand written by Kathy L. Middleton and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-21 with Language Arts & Disciplines categories.

Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

Papers And Proceedings Of The General Meeting Of The American Library Association

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Author : American Library Association
language : en
Publisher:
Release Date : 1889

Papers And Proceedings Of The General Meeting Of The American Library Association written by American Library Association and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1889 with Library science categories.

Library Journal

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Author :
language : en
Publisher:
Release Date : 1889

Library Journal written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1889 with categories.

Annual Reports Of The Department Of The Interior

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Author : United States. Department of the Interior
language : en
Publisher:
Release Date : 1895

Annual Reports Of The Department Of The Interior written by United States. Department of the Interior and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1895 with categories.

Business International Money Report

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Author : Business International Corporation
language : en
Publisher:
Release Date : 1984

Business International Money Report written by Business International Corporation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Banks and banking, International categories.

Annual Report

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Author : Ohio. Bureau of Labor Statistics
language : en
Publisher:
Release Date : 1888

Annual Report written by Ohio. Bureau of Labor Statistics and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1888 with Labor and laboring classes categories.

Report

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Author : North Carolina. Department of Labor and Printing
language : en
Publisher:
Release Date : 1901

Report written by North Carolina. Department of Labor and Printing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1901 with Labor categories.

11th-12th, 1897-1898 include 1st-2d annual reports of the inspector of mines.

Proceedings Of The Parliament Of South Australia

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Author : South Australia. Parliament
language : en
Publisher:
Release Date : 1892

Proceedings Of The Parliament Of South Australia written by South Australia. Parliament and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1892 with South Australia categories.

Annual Report On The Statistics Of Labor

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Author : Massachusetts. Department of Labor and Industries. Division of Statistics
language : en
Publisher:
Release Date : 1888

Annual Report On The Statistics Of Labor written by Massachusetts. Department of Labor and Industries. Division of Statistics and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1888 with Massachusetts categories.

Public Documents Of Massachusetts

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Author : Massachusetts
language : en
Publisher:
Release Date : 1889

Public Documents Of Massachusetts written by Massachusetts and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1889 with categories.