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Yes On Demand How To Create Winning Customized Library Service

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Yes On Demand

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Author : Kathy L. Middleton
language : en
Publisher: Libraries Unlimited
Release Date : 2016-11-21

Yes On Demand written by Kathy L. Middleton and has been published by Libraries Unlimited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-21 with Language Arts & Disciplines categories.

Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. * Helps librarians build a happy and loyal patron base. * Offers practical advice and guidelines for implementing a transformative customer-service model. * Provides a big picture on customer service, allowing readers to rethink their approach. * Explains why administrators must release some control, allowing staff to use their own judgment and sometimes break with standard policies and procedures. * Empowers library staff and relieves administrators of burdens of bureaucracy and micro-management.

Yes On Demand

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Author : Kathy L. Middleton
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-11-21

Yes On Demand written by Kathy L. Middleton and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-21 with Language Arts & Disciplines categories.

Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

Managerial Leadership For Librarians

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Author : G. Edward Evans
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2017-10-11

Managerial Leadership For Librarians written by G. Edward Evans and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-11 with Language Arts & Disciplines categories.

Putting library management into the unique context of the not-for-profit world, this work offers you invaluable guidance on how to manage your library effectively. Managing a library presents a significantly different challenge than managing a small business, a corporation, or even a school or charity organization. To be effective managers and excel in their careers, librarians must understand their unique position in the social landscape and leverage that role to become influential leaders. This guide shows librarians how to make the most of their inherent skills and develop new leadership strengths in order to become better library managers, advance their careers, and sustain their libraries—in spite of changing environments and shrinking budgets. The book examines many facets of managerial leadership, defines what managerial leadership is, and describes how to assess and increase leadership skills. The chapters also identify the constraints unique to libraries and explain how you can develop positive relationships with government boards, turn a vision into a practical strategic plan, and exercise fiscal control. You will gain invaluable knowledge about fund raising, developing political skills, advocacy and lobbying, and legal and ethical concerns, specifically in the library environment. The final section of the book is devoted to people skills—understanding yourself and others, developing staff, collaboration, negotiation, meetings and presentations, and creating future success.

Collection Management Basics

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Author : Margaret Zarnosky Saponaro
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2019-05-24

Collection Management Basics written by Margaret Zarnosky Saponaro and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-24 with Language Arts & Disciplines categories.

If the heart of the library is its collection, this textbook provides the keys to the heart of your library. Alongside standards of basic principles and processes, you'll find practical guidance on everything from acquisitions to preservation. Managing collections in today's libraries is more complicated and challenging than ever. Electronic formats, new options for collaboration and sharing, and the drive to use data for evaluation purposes are just a few of the changes now driving collection management. This updated edition of a classic text addresses changes in the field and provides a thorough overview of what collection development specialists now need to know to effectively and efficiently manage processes that range from selection and assessment to sharing resources, handling challenges, weeding, and preservation. Readers will find increased coverage of technical services, intellectual freedom and censorship, and collection policy development, as well as budget development and tracking, joint purchasing, and negotiating with vendors. Updates on e-resources, user needs assessment (including data visualization), and disaster management, along with suggestions for further reading, are also included. Engagingly written and easy to understand, this is a valuable text for students preparing for careers in public, academic, school, and special libraries. It will additionally serve as a training resource and professional refresher for practitioners.

Directory Of Library Automation Software Systems And Services

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Author :
language : en
Publisher:
Release Date : 1998

Directory Of Library Automation Software Systems And Services written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Information storage and retrieval systems categories.

Directory Of Information Management Software For Libraries Information Centers Record Centers

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Author :
language : en
Publisher:
Release Date : 2006

Directory Of Information Management Software For Libraries Information Centers Record Centers written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Computer programs categories.

The Network Reshapes The Library

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Author : Lorcan Dempsey
language : en
Publisher: American Library Association
Release Date : 2014

The Network Reshapes The Library written by Lorcan Dempsey and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Computers categories.

Since he began posting in 2003, Dempsey has used his blog to explore nearly every important facet of library technology, from the emergence of Web 2.0 as a concept to open source ILS tools and the push to web-scale library management systems. More than just a commentary on the issue of the moment, the more than 1,800 posts have offered thousands of readers valuable perspective and insight as well as a visionary approach to libraries’ future. In a compendium that library planners, administrators, and technology staff will find endlessly stimulating, Varnum offers an expertly curated selection of entries from Dempsey’s blog. Showing where libraries have been in the last decade and also where they’re heading now, this book covers such keystone topics as Networked resourcesNetwork organizationThe research process and libraries’ evolving role, featuring the seminal post “In the Flow”Resource discoveryLibrary systems and tools such as search indices and OpenURL link resolversData and metadataPublishing and communication, including blogs, social media, and scholarly communicationLibraries, archives, museums, and galleries as “memory institutions”The book concludes with a selection of favorites hand-picked by Dempsey himself. As one university librarian put it, Dempsey’s “dual ability to explore an issue and to reveal the higher-order trends is spot-on for understanding our volatile environment.” That unique and thoughtful analysis is on full display in this book.