Your Call Is Not That Important To Us
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Your Call Is Not That Important To Us
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Author : Emily Yellin
language : en
Publisher: Simon and Schuster
Release Date : 2010-08-17
Your Call Is Not That Important To Us written by Emily Yellin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-17 with Business & Economics categories.
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Your Call Is Not Important To Us
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Author : Forrest Orser
language : en
Publisher:
Release Date : 2023
Your Call Is Not Important To Us written by Forrest Orser and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
Discover Your Calling
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Author : Soo-Inn Tan
language : en
Publisher: Graceworks
Release Date : 2020-10-03
Discover Your Calling written by Soo-Inn Tan and has been published by Graceworks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-03 with Religion categories.
All of us have a yearning to understand where we belong in this world. As Christians, most of us understand from Scripture that God has a purpose for each of us and has gifted us differently. But discovering our unique giftedness and where God calls us to use those gifts eludes so many. In his new book, Discover Your Calling: The ABC of Vocational Discernment, Soo-Inn Tan provides biblical and down-to-earth support for those who seek to better understand how God is shaping their lives. Whether you’re a student, entering the workforce, a homemaker, a mid-career worker, or a retiree, discover how God may be preparing you for the continuing challenge and joy of a lifelong walk with Jesus Christ across all aspects of vocation.
Marketing For Smart People
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Author : Kevin Stirtz
language : en
Publisher: Lulu.com
Release Date : 2005-11-28
Marketing For Smart People written by Kevin Stirtz and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-28 with Business & Economics categories.
This book has one purpose: to help you get more customers. I've taken 20 years of my experience in growing businesses and I've put it into one fast-reading book for you. Read this book. Use the ideas you learn from it. You'll get more customers, you'll put more money in your pocket and you'll have more fun. Kevin Stirtz Praise for this Book: Kevin Stirtz knows marketing and he knows business. This book is living proof. It's full of useful advice you can use, no matter what kind of business you have. This book is worth it's weight in gold -Jeffrey J. Fox, Best-selling author of How to Become a Marketing Superstar ---------- A short quick read. Stuffed with common sense in an age when common sense is not so common. -Hal Becker, Best-selling author of Can I Have 5 Minutes of Your Time? ---------- From the Publisher: This book is a rare find. Short, fast reading, yet full of informational gems you can use right now.
The People S Guide To Mexico
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Author : Carl Franz
language : en
Publisher: Hachette UK
Release Date : 2012-12-11
The People S Guide To Mexico written by Carl Franz and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-11 with Travel categories.
Over the past 35 years, hundreds of thousands of readers have agreed: This is the classic guide to "living, traveling, and taking things as they come" in Mexico. Now in its updated 14th edition, The People's Guide to Mexico still offers the ideal combination of basic travel information, entertaining stories, and friendly guidance about everything from driving in Mexico City to hanging a hammock to bartering at the local mercado. Features include: • Advice on planning your trip, where to go, and how to get around once you're there • Practical tips to help you stay healthy and safe, deal with red tape, change money, send email, letters and packages, use the telephone, do laundry, order food, speak like a local, and more • Well-informed insight into Mexican culture, and hints for enjoying traditional fiestas and celebrations • The most complete information available on Mexican Internet resources, book and map reviews, and other info sources for travelers
More Than Conquerors Teacher S Manual Pdf
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Author : Dr. Brian J. Bailey
language : en
Publisher: Zion Christian Publishers
Release Date : 2020-01-21
More Than Conquerors Teacher S Manual Pdf written by Dr. Brian J. Bailey and has been published by Zion Christian Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-21 with Religion categories.
For those who long to be more than a conqueror, there is contained within the pages of this thought-provoking study a precious hope and assurance of what God is able to do in the lives of those who yield to Him. Dr. Bailey’s commentary on the book of Romans will enable readers to discover the richness of this masterpiece of Biblical literature and deposit within our hearts a hope and assurance that this same gospel of Christ can be established within our lives in order to achieve the ultimate goal - Christ in us, the hope of glory.
Why Customers Leave And How To Win Them Back
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Author : David Avrin
language : en
Publisher: Red Wheel/Weiser
Release Date : 2019-04-01
Why Customers Leave And How To Win Them Back written by David Avrin and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-01 with Business & Economics categories.
+++ Named One of Forbes Top 10 Books Of 2019 +++ "If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
Invading Babylon
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Author : Lance Wallnau
language : en
Publisher: Destiny Image Publishers
Release Date : 2013-07-16
Invading Babylon written by Lance Wallnau and has been published by Destiny Image Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-16 with Religion categories.
You were transformed to transform your world! For too long, Christianity has been defined by a false concept of church. As a result, believers have built walls around their lives, keeping culture at a distance. As Christians have tried to keep culture out of the church, unfortunately, the church has kept itself out of the culture. This was never Jesus’ design for the your life! Before church was established as a place that people “came to,” Jesus instituted it as an army that brought transformation to society, starting with salvation and continuing with seven spheres of influence: Church, family, education, government, media, arts, and commerce. Six revolutionary voices in the modern church deliver Invading Babylon. This essential guide will equip you to: Understand your vital role in shaping society. Release God’s will in your sphere of influence. Become an unstoppable citizen in God’s Kingdom. It’s your time to arise and be a light in a dark world.
Beauty And The End Of Art
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Author : Sonia Sedivy
language : en
Publisher: Bloomsbury Publishing
Release Date : 2016-04-21
Beauty And The End Of Art written by Sonia Sedivy and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-21 with Philosophy categories.
Beauty and the End of Art shows how a resurgence of interest in beauty and a sense of ending in Western art are challenging us to rethink art, beauty and their relationship. By arguing that Wittgenstein's later work and contemporary theory of perception offer just what we need for a unified approach to art and beauty, Sonia Sedivy provides new answers to these contemporary challenges. These new accounts also provide support for the Wittgensteinian realism and theory of perception that make them possible. Wittgenstein's subtle form of realism explains artworks in terms of norm governed practices that have their own varied constitutive norms and values. Wittgensteinian realism also suggests that diverse beauties become available and compelling in different cultural eras and bring a shared 'higher-order' value into view. With this framework in place, Sedivy argues that perception is a form of engagement with the world that draws on our conceptual capacities. This approach explains how perceptual experience and the perceptible presence of the world are of value, helping to account for the diversity of beauties that are available in different historical contexts and why the many faces of beauty allow us to experience the value of the world's perceptible presence. Carefully examining contemporary debates about art, aesthetics and perception, Beauty and the End of Art presents an original approach. Insights from such diverse thinkers as Immanuel Kant, Hans-Georg Gadamer and Arthur Danto, Alexander Nehamas, Elaine Scarry and Dave Hickey are woven together to reveal how they make good sense if we bring contemporary theory of perception and Wittgensteinian realism into the conversation.
The American Exchange And Review
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Author :
language : en
Publisher:
Release Date : 1880
The American Exchange And Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1880 with Finance categories.