Your Call Is Not That Important To Us
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Your Call Is Not That Important To Us
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Author : Emily Yellin
language : en
Publisher: Simon and Schuster
Release Date : 2010-08-17
Your Call Is Not That Important To Us written by Emily Yellin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-17 with Business & Economics categories.
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
50 People Who Messed Up The World
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Author : Alexander Parker
language : en
Publisher: Hachette UK
Release Date : 2017-11-09
50 People Who Messed Up The World written by Alexander Parker and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-09 with Biography & Autobiography categories.
Who would top your list of the fifty people who have done the most to make the modern world a worse place? 'I can't imagine how they whittled it down to just 50 people' - comedian Nik Rabinowitz 'A fantastic thought-provoking book that renews my appreciation for history. It reminds us how we got here and how we can avoid things getting worse' Mandla Shongwe, SAFM Lifestyle 'A fascinating, terrific read' Gareth Cliff, CliffCentral From despotic mass-murderers to sports cheats, and from corrupt politicians to truly dreadful celebrities, who has had the most damaging -- or vexatious -- impact in their particular sphere of modern life? This line-up of the very worst of the twentieth century and beyond includes the obvious candidates: those who have caused extraordinary damage through their murderous paranoia, brutal avarice, or demented self-regard -- Stalin, King Leopold, Idi Amin and the like. But murderous dictators aside, there are plenty of others who deserve recognition for their role in making the world a significantly more dangerous or, at the very least, more annoying place: terrorist Carlos the Jackal; Robert Oppenheimer, the man who gave the world the atomic bomb; notorious sports cheat Lance Armstrong; and the one and only President Donald Trump, who has of course succeeded in making the world both more annoying and more dangerous. This perfectly focused spotlight on infamy is illustrated throughout by award-winning political cartoonist Zapiro.
Beyond Powerful Radio
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Author : Valerie Geller
language : en
Publisher: Taylor & Francis
Release Date : 2024-11-29
Beyond Powerful Radio written by Valerie Geller and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-11-29 with Language Arts & Disciplines categories.
A complete guide to becoming a successful communicator, Beyond Powerful Radio teaches time-tested techniques that work in any format – radio, TV, podcast, or online. Learn how to get, keep, and grow audiences with powerful storytelling, and become a dynamic presenter. This book holds the tools needed to create winning content; tell compelling stories; build your brand; develop talent; produce a show; report the news; sell; and write commercials. Practical tips and methods from over 50 top experts from across the world of media illuminate interviewing, managing talent, becoming an authentic personality, and getting started in the business. This fully revised edition features new sections on: Podcasting: what you need to know to create, market, and produce on-demand audio. Social media: a guide to best use and social media safety. Storytelling: an introduction to the “Prism” method, Story Spine, and other proven easy-to-try techniques designed to compel audiences. Artificial Intelligence: how to harness AI in audio and visual media according to experts. Synergy across all platforms: tips and techniques to work effectively across all media formats. Whether you’re a professional with years in the industry, an instructor with a class full of media hopefuls, or you are just starting out as a podcaster or radio host, this book will help you reach your goals. A full Instructor Manual is available with complete lesson plans for broadcast instructors. The Instructor Manual is available for download here: http://routledgetextbooks.com/textbooks/instructor_downloads.
The American Annual Cyclop Dia And Register Of Important Events
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Author :
language : en
Publisher:
Release Date : 1865
The American Annual Cyclop Dia And Register Of Important Events written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1865 with Encyclopedias and dictionaries categories.
The American Exchange And Review
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Author :
language : en
Publisher:
Release Date : 1880
The American Exchange And Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1880 with Finance categories.
Living Liturgy
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Author : Jessie Bazan
language : en
Publisher: Liturgical Press
Release Date : 2022-08-05
Living Liturgy written by Jessie Bazan and has been published by Liturgical Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-05 with Religion categories.
Living Liturgy™ 2023 provides practical and engaging content from expert authors to enrich your communal prayer and ministry. A robust formation program, Living Liturgy™ offers the readings, plus insightful reflections, and contextual background information for Sundays, solemnities, and additional feasts of liturgical and national importance. This best-selling annual resource is ideal for parish ministers, liturgists, pastors, planning committees, adult faith formation groups, and anyone who wishes to explore the connections between liturgy and life. An entirely new resource created for each liturgical year, Living Liturgy™ gives your team the spiritual preparation they need to serve in their ministries, integrating daily living, prayer, and study in an inviting and easy-to-use format. Original art by Ruberval Monteiro da Silva, OSB, complements the text and invites further reflection on the gospel of the day. This indispensable guide deepens a liturgical spirituality and strengthens the worship experience for the whole parish. Featured Content Reflecting on the Gospel Preparing to Proclaim Psalmist Preparation Making Connections Between the Readings Homily Points Model Penitential Act Model Universal Prayer (Prayer of the Faithful) Liturgy and Music Living Liturgy Prompts for Faith-Sharing
The American Annual Cyclop Dia And Register Of Important Events Of The Year
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Author :
language : en
Publisher:
Release Date : 1868
The American Annual Cyclop Dia And Register Of Important Events Of The Year written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1868 with Encyclopedias and dictionaries categories.
The American Annual Cyclopedia And Register Of Important Events Of The Year
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Author :
language : en
Publisher:
Release Date : 1867
The American Annual Cyclopedia And Register Of Important Events Of The Year written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1867 with Encyclopedias and dictionaries categories.
Advantage Disadvantage
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Author : Yale R. Jaffe
language : en
Publisher: Yale Jaffe
Release Date : 2008
Advantage Disadvantage written by Yale R. Jaffe and has been published by Yale Jaffe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Fiction categories.
Corruption, greed, and betrayal drive the adults who surround a talented high school basketball player in Advantage Disadvantage, a sports thriller.
The Power Of We
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Author : Jonathan M. Tisch
language : en
Publisher: John Wiley & Sons
Release Date : 2004-10-06
The Power Of We written by Jonathan M. Tisch and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-10-06 with Business & Economics categories.
Praise for The Power of We "In The Power of We, Jonathan Tisch reminds us again that working together still yields the best results. Jon has spent a lifetime mobilizing people and organizations to get a job done in business and in civic service. His experience, optimism, intelligence, and common sense are reflected in this fresh look at the rewards of partnerships." -President Bill Clinton "The Power of We offers a clear and compelling lesson in how today's business leaders can create new synergies and gain competitive advantage by learning how to partner successfully." -Kenneth I. Chenault, Chairman and CEO, American Express Company "Jon Tisch has lived the strategy he describes in The Power of We, and now this extraordinary man and successful leader shares his strategy with us. Building partnerships at all levels-social, intellectual, and political, as well as entrepreneurial-will be one of the keys to progress in the coming decades. Jon Tisch provides a road map for those who grasp that reality." -John Sexton, President, New York University "Being a leader requires vision, focus, and influence. Jonathan Tisch has exhibited all three in this great body of work about what it takes to be a partner and something bigger than yourself. The Power of We is a must read." -Pat Riley, President, the Miami HEAT