Your Call Is Very Important To Us
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Your Call Is Very Important To Us
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Author : Richard Hardack
language : en
Publisher: Rowman & Littlefield
Release Date : 2023-05-15
Your Call Is Very Important To Us written by Richard Hardack and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-15 with Business & Economics categories.
In a unique exploration of how corporations appropriate the rights and identities of people, Richard Hardack unearths the unexpected consequences of corporate America’s quest to dominate every aspect of our culture. Not only do corporations govern our economy, but corporate personas define our identities and shape our relationships with people and the world around us. In a timely and wide-ranging study, Hardack recontextualizes the inordinate influence of corporations and corporate advertising as a legal, political, psychological, and sociological phenomenon. He connects a surprising array of topics, including advertising, pop culture, representations of nature, science fiction, legal history, the history of colonization and slavery, and the longing to transcend individuality, to show how the principles of corporate personhood—the idea that corporation are people—allow corporations to impersonate and displace actual people. Throughout, Hardack also provides a novel reassessment of the pernicious role and effect of advertising in our daily lives. The book makes accessible a complex topic and integrates many pressing issues in the U.S., including the privatization of the public sphere; the escalating polarization of wealth and rights; unchecked corporate power, influence and monopoly; and the descent of political debate and policy into the language of advertising, branding, and entertainment. Hardack treats the assumptions that foster corporate personhood as both cause and effect, driver and symptom, of a series of transformations in U.S. society. Awakened to this foundational way corporations infiltrate most human activities and interactions, readers can better understand and safeguard themselves against systemic changes to the American economy, culture, and politics.
Your Call Is Important To Us
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Author : MARK. COOPER
language : en
Publisher:
Release Date : 2018
Your Call Is Important To Us written by MARK. COOPER and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with categories.
Your Call Is Not That Important To Us
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Author : Emily Yellin
language : en
Publisher: Simon and Schuster
Release Date : 2010-08-17
Your Call Is Not That Important To Us written by Emily Yellin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-17 with Business & Economics categories.
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Your Call Is Important To Us
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Author : Boris Najafov
language : en
Publisher: Independently Published
Release Date : 2020-02-02
Your Call Is Important To Us written by Boris Najafov and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-02 with categories.
"Your call is important to us." How many times have you heard this phrase while on hold and listening to tinny music? Is it a cliché or a promise companies try to keep for their customers? This book explains how companies use the technology smartly to keep the promise of making every customer call, message, email or other form of contact important to them. It distills years of the author's experience in a way that is easy to understand for anyone. The topics covered include: -how call centers evolved into contact centers; -how the workforce is managed and optimized;-how the customer experience is measured and controlled;-how digital customer care is taking over; and-how messaging, AI, biometrics, and other technologies shape today's customer care. The book consists of 7 chapters literally meaning the book can be finished in a week's time (or in 7 cups of coffee). There is a small self-assessment test at the end of each chapter to check if the key concepts are understood well.Boris Najafov is a contact center solutions consultant at IST Networks, an international customer experience systems integrator. Boris and his team have designed dozens of successful contact center systems serving millions of customers every day.
Your Call Is Not That Important To Us
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Author : Emily Yellin
language : en
Publisher: Simon and Schuster
Release Date : 2009-03-24
Your Call Is Not That Important To Us written by Emily Yellin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-24 with Business & Economics categories.
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
Miles Of Memories
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Author : Brenda Starks Miles
language : en
Publisher: Dorrance Publishing
Release Date : 2012-11
Miles Of Memories written by Brenda Starks Miles and has been published by Dorrance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11 with Biography & Autobiography categories.
Tweet
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Author : Ritch Gaiti
language : en
Publisher: Sedona Editions
Release Date : 2011-04
Tweet written by Ritch Gaiti and has been published by Sedona Editions this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04 with Fiction categories.
Glebe, an unlikely hero, scores big for the little guy as Glebe tweets his way to becoming the voice of the people in a witty tale so unlikely, that it is totally plausible, definitely relevant, and very funny. A quirky, ex-adman, Glebe teams up with Hartwick, a black homeless gent, to create the consumer revolution that topples once powerful businesses. He just asked people 'if you could change one thing, what would that be?' and tweeted his way to changing the world. And his target included everything from dumb advertising, to incessant telephone calls, the economy, the government and everything else that people were once powerless to impact. Glebe did what you would have done if you had thought of it and were quirky and passionate and wanted to just make a diff.
Your Call Is Important To Us
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Author : Charles P. Fairchild
language : en
Publisher:
Release Date : 2007
Your Call Is Important To Us written by Charles P. Fairchild and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Manners and customs categories.
Winning Quilts
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Author : Rita Weiss
language : en
Publisher: Sterling Publishing Company, Inc.
Release Date : 2004
Winning Quilts written by Rita Weiss and has been published by Sterling Publishing Company, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Crafts & Hobbies categories.
For the very first time, all the winning quilts in the world's most prestigious juried show are photographed, described, and collected in one ultra-glorious book--provides endless inspiration for those who practice this extremely popular craft. Every two years, the International Quilt Association presents the largest and most esteemed quilting competition in the world. The show brings together professional and home quilters alike, all entering their finest pieces. Anyone who wins a prize has true talent, creativity and skill--and here are the quilts that emerged victorious in all the specialty areas. There are variations on tradition patterns, such as log cabin or Amish Star, as well as exquisite examples of Japanese quilting, Trapunto, and many other more unusual forms. While no instructions accompany the eye-opening images, the projects can be reproduced for those who want to try their hand at making them, and the artists offer helpful background on each piece. Quilters will treasure this collection--and wait eagerly for the ones to come from future shows. Rita Weiss is the author of the classic and bestselling 7-Day Afghans, as well as 24-Hour Quilts and many other books. She serves on the board of the International Quilt Association.
A Grownup Guide To Effective Crankiness
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Author : Steven Joseph
language : en
Publisher: Archway Publishing
Release Date : 2020-10-29
A Grownup Guide To Effective Crankiness written by Steven Joseph and has been published by Archway Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with Family & Relationships categories.
The Last Surviving Dinosaur: The TyrantoCrankaTsuris introduced the kid readers to the tiniest, most dangerous dinosaur on the planet: The TyrantoCrankaTsuris. All humans descended from this tiny dinosaur—and this follow-up book for adults examines how “crankiness” is part of our nature. Using good humor throughout, Steven Joseph observes that we typically do not hesitate to pour out our CrankaTsuris all over our spouses, kids, parents, and siblings—and then there can be a CrankaTsuris retaliation. Before you know it, you are in the middle of a CrankaTsuris food fight. We’re all cranky at times, but it’s imperative we find a more effective way to be cranky while still making the world a happier place. In this book, learn how to: • Create space for both yours and your family’s crankiness • Utilize a fun “team” approach to crankiness • Take steps to avoid being too cranky • Improve communication with friends and family • Handle cranky dinosaurs in your life (including children) • Effectively diagnose and treat the “Common CrankaTsuris” When it comes to crankiness, the infection rate in a given room is likely close to 100 percent. When trying to manage that crankiness—as well as your own—the ultimate answer will always be love.