Your Call Is Important To Us
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Your Call Is Not That Important To Us
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Author : Emily Yellin
language : en
Publisher: Simon and Schuster
Release Date : 2010-08-17
Your Call Is Not That Important To Us written by Emily Yellin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-17 with Business & Economics categories.
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Your Call Is Important To Us
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Author : Boris Najafov
language : en
Publisher: Independently Published
Release Date : 2020-02-02
Your Call Is Important To Us written by Boris Najafov and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-02 with categories.
"Your call is important to us." How many times have you heard this phrase while on hold and listening to tinny music? Is it a cliché or a promise companies try to keep for their customers? This book explains how companies use the technology smartly to keep the promise of making every customer call, message, email or other form of contact important to them. It distills years of the author's experience in a way that is easy to understand for anyone. The topics covered include: -how call centers evolved into contact centers; -how the workforce is managed and optimized;-how the customer experience is measured and controlled;-how digital customer care is taking over; and-how messaging, AI, biometrics, and other technologies shape today's customer care. The book consists of 7 chapters literally meaning the book can be finished in a week's time (or in 7 cups of coffee). There is a small self-assessment test at the end of each chapter to check if the key concepts are understood well.Boris Najafov is a contact center solutions consultant at IST Networks, an international customer experience systems integrator. Boris and his team have designed dozens of successful contact center systems serving millions of customers every day.
Your Call Is Important To Us
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Author : Laura Penny
language : en
Publisher: McClelland & Stewart
Release Date : 2009-03-13
Your Call Is Important To Us written by Laura Penny and has been published by McClelland & Stewart this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-13 with Business & Economics categories.
Ever been left spluttering over some fatuous fib trying to pass itself off as information, even as fact? Of course you have. We all have. It's bullshit, and as Laura Penny sees it, we're drowning in the stuff. Your Call Is Important to Us is Penny's brilliant take on the "all-you-can-eat buffet of phoniness" that is our lives today. "We live in an era of unprecedented bullshit production," Penny says. While bullshit is not new, more money, more media, and more people at mics have led to a bullshit pandemic. Today, we are so used to exaggeration and obfuscation we rarely notice them any more.Thank goodness we have Penny as our witty, smart-aleck guide through the phoniness of advertising and public relations, the claptrap of big pharma, the gobbledygook of the media, and the poppycock of the service industry. Along the way, Penny takes direct aim at the major culprits and the insidious ways they distort reality. As scathing as Michael Moore, as incisive as Naomi Klein, and as funny as Al Franken, Penny's take on the bullshit factor in modern life is a page-turner. Penny has a cheeky riff on that revealing question: "If my call is so important," she asks, "why doesn't anyone answer the damn phone?"
Your Call Is Important To Us
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Author : Adam Wasserman
language : en
Publisher: Lulu.com
Release Date : 2014-08-08
Your Call Is Important To Us written by Adam Wasserman and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-08 with Fiction categories.
Welcome (back) to the Bunker, an orderly, underground utopia where everyone's needs have been satisfied. Barney Max is a trustworthy citizen with an impeccable record of achievement. But one daystretch on his way to Mars for an interplanetary conference, he finds himself added to the Thousand Most Wanted List. For no apparent reason at all. And he's allowed to walk free. Thus begins Barney Max's unexpected and entirely unwelcome journey. Deprived of his daily comforts, chased by a persistent headache (not to mention armed guardians from Defense, a secret society of vengeful cybots, and an angry mob of former employees), he is forced to confront a reality he has struggled his whole life to deny. The second in the Bunker series of sci-fi adventure novels, Your Call Is Important To Us can be read independently, although it is best enjoyed in the company of its predecessor, Thank You For Your Cooperation.
Your Call Is Very Important To Us
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Author : Richard Hardack
language : en
Publisher: Rowman & Littlefield
Release Date : 2023
Your Call Is Very Important To Us written by Richard Hardack and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Corporations categories.
In a unique exploration of how corporations take on rights and identities of people, Hardack reveals corporate America's quest to dominate every aspect of our culture. Making a seemingly complex topic accessible, the book recontextualizes the inordinate influence of corporations as a legal, political, psychological, and sociological phenomenon.
Web Write Sell Write Ads Headlines And Calls To Action That People Can T Help But Click
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Author : Chris Kennedy
language : en
Publisher: Questing Vole Press
Release Date : 2019-11-13
Web Write Sell Write Ads Headlines And Calls To Action That People Can T Help But Click written by Chris Kennedy and has been published by Questing Vole Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-13 with Business & Economics categories.
This entirely practical guide teaches you how to write ad copy that conveys your brand and converts clicks into sales, traffic, and sign-ups, while avoiding flashy, artistic ads that have zero selling power. Copywriter Chris Kennedy explains the rules for writing ads, describes ways to hit your advertising goals consistently, and shows how to craft ad copy for websites and social media. Because different audiences are receptive to different kinds of ads, Chris shows how to change your message and tone based on your target audience and customer persona. He also walks you through some common dos and don'ts and explains how internet advertising differs from traditional marketing. - Understand your audience. - Convert clicks to sales. - Hit your advertising goals. - Grab the reader's attention. - Research SEO keywords. - Keep content relevant. - Funnel readers to a final call-to-action instruction. - Improve the chances of acquiring new customers in your ads. - Avoid clickbait and dying trends. - Recognize the importance of choosing grammar and syntax carefully. - Master business-to-business etiquette. - Use search operators to conduct marketing research efficiently. Contents 1. Web Ads 2. Web Headlines 3. Choosing the Perfect Word or Phrase 4. Marketing to Businesses 5. Advanced Google Searches
50 People Who Messed Up The World
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Author : Alexander Parker
language : en
Publisher: Hachette UK
Release Date : 2017-11-09
50 People Who Messed Up The World written by Alexander Parker and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-09 with Biography & Autobiography categories.
Who would top your list of the fifty people who have done the most to make the modern world a worse place? 'I can't imagine how they whittled it down to just 50 people' - comedian Nik Rabinowitz 'A fantastic thought-provoking book that renews my appreciation for history. It reminds us how we got here and how we can avoid things getting worse' Mandla Shongwe, SAFM Lifestyle 'A fascinating, terrific read' Gareth Cliff, CliffCentral From despotic mass-murderers to sports cheats, and from corrupt politicians to truly dreadful celebrities, who has had the most damaging -- or vexatious -- impact in their particular sphere of modern life? This line-up of the very worst of the twentieth century and beyond includes the obvious candidates: those who have caused extraordinary damage through their murderous paranoia, brutal avarice, or demented self-regard -- Stalin, King Leopold, Idi Amin and the like. But murderous dictators aside, there are plenty of others who deserve recognition for their role in making the world a significantly more dangerous or, at the very least, more annoying place: terrorist Carlos the Jackal; Robert Oppenheimer, the man who gave the world the atomic bomb; notorious sports cheat Lance Armstrong; and the one and only President Donald Trump, who has of course succeeded in making the world both more annoying and more dangerous. This perfectly focused spotlight on infamy is illustrated throughout by award-winning political cartoonist Zapiro.
Miles Of Memories
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Author : Brenda Starks Miles
language : en
Publisher: Dorrance Publishing
Release Date : 2012-11
Miles Of Memories written by Brenda Starks Miles and has been published by Dorrance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11 with Texas categories.
Your Call Is Not That Important To Us
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Author : Emily Yellin
language : en
Publisher: Simon and Schuster
Release Date : 2009-03-24
Your Call Is Not That Important To Us written by Emily Yellin and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-24 with Business & Economics categories.
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.
The Price Tag Is On You
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Author : M.H. Stones
language : en
Publisher: Austin Macauley Publishers
Release Date : 2022-10-31
The Price Tag Is On You written by M.H. Stones and has been published by Austin Macauley Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-31 with Social Science categories.
What price tag are you wearing? EDUCATION: Moulds us into human resources ECONOMIES: buy our time GOVERNMENTS: label us since birth MEDIA: sells our attention and emotions HEALTH: packages our bodies BELIEFS: manipulate our minds and souls TECHNOLOGY: turns us into semi-gods & semi-robots But behind each of these systems there is a secret. One that can help you work with them, change them and turn them to your and humanity’s advantage.