Your Mother Would Be Proud
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Your Mother Would Be Proud
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Author : Jenny Valentish
language : en
Publisher: ReadHowYouWant.com
Release Date : 2011-03-04
Your Mother Would Be Proud written by Jenny Valentish and has been published by ReadHowYouWant.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-04 with Humor categories.
Whether it's cartwheeling naked across a rugby field in front of an audience of one billion (including your dad); playing eleven-minute soft rock tracks on night-shift radio as cover for some adult magazine fumblings; getting your appendix removed to avoid an English lesson; or stealing KISS's groupies and charging the champagne to Gene Simmons'...
Would You Do That To Your Mother
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Author : Jeanne Bliss
language : en
Publisher: Penguin
Release Date : 2018-05-08
Would You Do That To Your Mother written by Jeanne Bliss and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-08 with Business & Economics categories.
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Rachel Spinelli Punched Me In The Face
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Author : Paul Acampora
language : en
Publisher: Roaring Brook Press
Release Date : 2011-08-30
Rachel Spinelli Punched Me In The Face written by Paul Acampora and has been published by Roaring Brook Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08-30 with Juvenile Fiction categories.
Zachary's mom just up and disappeared from their home in Copper Lake, Colorado. The good news is that Zachary and his dad are trying to move on, and Falls, Connecticut is just the place for a fresh start. With the help of a new friend, Rachel, and her brother Teddy, Zachary is learning about new beginnings, the power of forgiveness, and the quirky people that make life interesting.
Apocalypse Bringer Mynoghra Volume 2
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Author : Fehu Kazuno
language : en
Publisher: Cross Infinite World
Release Date : 2021-11-19
Apocalypse Bringer Mynoghra Volume 2 written by Fehu Kazuno and has been published by Cross Infinite World this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-19 with Young Adult Fiction categories.
The time for obscurity has ended. “The Beginning of the End” has begun! Reincarnated into a world eerily similar to his favorite 4x strategy game, Takuto is ready to take his evil empire of Mynoghra to the next level. To do that, he’ll need to make contact with the outside world. With Atou and the Dark Elves at his side, there’s nothing this normal-teenager-turned-evil-god can’t do! Explore, Expand, Exploit, Exterminate! A tactical fantasy world is waiting for heroes like you! Join Eternal Nations today!
Treason
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Author : J.A.Cauldwell
language : en
Publisher: Pennod Press
Release Date : 2024-07-01
Treason written by J.A.Cauldwell and has been published by Pennod Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-01 with Fiction categories.
From the past comes magic, from the present, danger, gradually colliding. Bereavement stalks the corridors of power as treason brews in the taverns of Oedran. Sibling jealousy threatens the stability of the FitzAlcis’ empire whose stories tell of magic and mundanity. Strangers weave a tale of power unaware of their destination. There are beginnings and ends so tangled that any one may be both. When the lives of King Adeone and Sergeant Wynfeld become inextricably linked one fateful day, neither expects a chance encounter to become a dance of destinies. As Wynfeld grapples with his new life in Oedran, Adeone must protect those he loves. Soon danger closes in. Can Wynfeld hunt down the men threatening the King in time?
The Glass Soldier
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Author : Don Farrands
language : en
Publisher: Simon and Schuster
Release Date : 2017-07-05
The Glass Soldier written by Don Farrands and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-05 with History categories.
This is the true story of a young Australian soldier whose life of opportunity was challenged by trauma and salvaged by strength. Nelson Ferguson, from Ballarat, was a stretcher-bearer on the Western Front in France in World War I. He survived the dangers of stretcher-bearing in some of Australia's most horrific battles: the Somme, Bullecourt, Ypres and Villers-Bretonneux. In April 1918, at Villers-Bretonneux, he was severely gassed. His eyes were traumatised, his lungs damaged. Upon his return home, he met and married Madeline, the love of his life, started a family, and resumed his career teaching art. But eventually the effects of the mustard gas claimed his eyesight, ending his career. Courageously enduring this consequence of war, he continued contributing to society by assisting his son and son-in-law in their stained-glass window business. Advances in medicine finally restored his sight in 1968, allowing him to yet again appreciate the beauty around him, before his death in 1976. The story of this Anzac will stir your soul. It is a story of war and bravery, pain and strength, hope and miracles. “remarkable…. deeply personal” - Barry Jones AC “extremely moving, vivid, and highly informative” - Nigel Westlake (Australian composer)
Macmillan S Magazine
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Author :
language : en
Publisher:
Release Date : 1888
Macmillan S Magazine written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1888 with categories.
I M So Proud To Be Your Mom
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Author : . . . Thomas
language : en
Publisher:
Release Date : 2021-06
I M So Proud To Be Your Mom written by . . . Thomas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06 with categories.
Would You Do That To Your Mother
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Author : Jeanne Bliss
language : en
Publisher: Penguin
Release Date : 2018-05-08
Would You Do That To Your Mother written by Jeanne Bliss and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-08 with Business & Economics categories.
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
If You Ever Tell
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Author : Carlene Thompson
language : en
Publisher: St. Martin's Paperbacks
Release Date : 2008-04-01
If You Ever Tell written by Carlene Thompson and has been published by St. Martin's Paperbacks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-01 with Fiction categories.
It took everything in Teresa Farr's power to return to her hometown of Point Pleasant, West Virginia. Eight years earlier, she had walked in on the savage murders of her father and stepmother—both of whom she hated. She barely managed to save herself and her eight-year-old stepsister, Celeste. But even after notorious serial killer Roscoe Lee Byrnes confessed, people still wondered if Teri was the guilty one. And with Celeste unable to remember that night, or to speak at all, those suspicions never went away... Now Celeste is beginning to remember. Now Byrnes has recanted his confession. And someone is using a series of bizarre, taunting events to exact terrifying "justice." As Teri desperately races to uncover the truth, she's finding that everyone she loves has secrets they would kill to keep buried. And in the bright mountain sunlight, an evil concealed all too well is reaching out to silence her and Celeste forever...