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Zingerman S Guide To Giving Great Service


Zingerman S Guide To Giving Great Service
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Zingerman S Guide To Giving Great Service


Zingerman S Guide To Giving Great Service
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Author : Ari Weinzweig
language : en
Publisher: Hyperion
Release Date : 2012-06-26

Zingerman S Guide To Giving Great Service written by Ari Weinzweig and has been published by Hyperion this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-26 with Business & Economics categories.


Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.



A Lapsed Anarchist S Approach To Building A Great Business


A Lapsed Anarchist S Approach To Building A Great Business
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Author : Ari Weinzweig
language : en
Publisher: Zingerman's Press
Release Date : 2010-10-15

A Lapsed Anarchist S Approach To Building A Great Business written by Ari Weinzweig and has been published by Zingerman's Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-15 with categories.


The first in a series of books by Zingerman's co-founding partner Ari Weinzweig examines the basic building blocks of the culture and structure we know now as Zingerman's. These approaches are applicable whether you're running a law office, a library, a restaurant, a record label, a software firm, or an organic farm. They are the behind-the-scenes "secret" stuff that goes into making a very special, sustainable business of any kind. Inc. Magazine calls it one of the Best Books for Business Owners.



Zingerman S Guide To Good Eating


Zingerman S Guide To Good Eating
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Author : Ari Weinzweig
language : en
Publisher: HMH
Release Date : 2003-11-14

Zingerman S Guide To Good Eating written by Ari Weinzweig and has been published by HMH this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-14 with Cooking categories.


A culinary master shares the secrets of shopping for the very best ingredients: “As delicious and satisfying a read as the traditional foods it celebrates” (Detroit Free Press). Hailed as one of the best delicatessens in the country by the New York Times, Esquire, and the Atlantic Monthly, Zingerman’s is a trusted source for superior ingredients—and an equally dependable supplier of reliable information about food. Now, Ari Weinzweig, the founder of Zingerman’s, shares two decades of knowledge gained in his pursuit of the world’s finest food products. How do you tell the difference between a great aged balsamic vinegar and a caramel-flavored impostor? How do you select an extraordinary olive oil from the bewildering array of bottles on the grocery shelf? Which Italian rice makes the creamiest risotto (and what are the tricks to making a terrific one)? Is there a difference between traditionally made pastas and commercial brands? How do English and American Cheddars compare? How do you make sense of the thousands of teas in the world to find one you love? What should you look for on the label of a good chocolate? In this fascinating resource guide, Weinzweig tells you everything you need to know about how to choose top-quality basics that can transform every meal from ordinary to memorable: oils, vinegars, and olives; bread, pasta, and rice; cheeses and cured meats; seasonings like salt, pepper, and saffron; vanilla, chocolate, and tea. Zingerman’s Guide to Good Eating also includes approximately 100 recipes, many collected from artisan food makers, from Miguel’s Mother’s Macaroni to “LEO” (lox, eggs, and onions) to Funky, Chunky Dark Chocolate Cookies. This book is not only an indispensable guide to pantry essentials—it’s an enthralling read. You’ll visit artisan food producers, learn fascinating facts, find sources for the best brands and food suppliers, and get valuable advice that will change the way you cook forever.



A Lapsed Anarchist S Approach To The Power Of Beliefs In Business


A Lapsed Anarchist S Approach To The Power Of Beliefs In Business
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Author : Ari Weinzweig
language : en
Publisher: Zingerman's Press
Release Date : 2016-07-14

A Lapsed Anarchist S Approach To The Power Of Beliefs In Business written by Ari Weinzweig and has been published by Zingerman's Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-14 with Business & Economics categories.


Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part. The fruits of that labor are now available in this new 600-page book. We could tell you more about what's in the book but we think John U. Bacon, author of the New York Times' bestseller, Endzone: The Rise, Fall and Return of Michigan Football, said it better than we ever could! “Some business leaders know practice. Some know theory. Ari Weinzweig is one of the few who knows both. He has built a famously successful organization, while giving it more thought than do the business gurus who merely philosophize about such things. The insights Ari shares here are both deeply perceptive and highly practical, from the ideas of Howard Zinn, Viktor Frankl and Anais Nin on one page, to the importance of learning your employees’ names on the next. Like its author, this book is uncommonly smart, helpful, and just plain fun.”



Zingerman S Bakehouse


Zingerman S Bakehouse
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Author : Amy Emberling
language : en
Publisher: Chronicle Books
Release Date : 2017-10-03

Zingerman S Bakehouse written by Amy Emberling and has been published by Chronicle Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-03 with Cooking categories.


This is the must-have baking book for bakers of all skill levels. Since 1992, Michigan's renowned artisanal bakery, Zingerman's Bakehouse in Ann Arbor, has fed a fan base across the United States and beyond with their chewy-sweet brownies and gingersnaps, famous sour cream coffee cake, and fragrant loaves of Jewish rye, challah, and sourdough. It's no wonder Zingerman's is a cultural and culinary institution. Now, for the first time, to celebrate their 25th anniversary, the Zingerman's bakers share 65 meticulously tested, carefully detailed recipes in an ebook featuring more than 50 photographs and bountiful illustrations. Behind-the-scenes stories of the business enrich this collection of best-of-kind, delicious recipes for every "I can't believe I get to make this at home!" treat.



Emotional Value


Emotional Value
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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2000-04-01

Emotional Value written by Janelle Barlow and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-04-01 with Business & Economics categories.


Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.



Culinary Careers


Culinary Careers
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Author : Rick Smilow
language : en
Publisher: Clarkson Potter
Release Date : 2010-05-04

Culinary Careers written by Rick Smilow and has been published by Clarkson Potter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-04 with Business & Economics categories.


Turn a passion for food into the job of a lifetime with the insider advice in Culinary Careers. Working in food can mean cooking on the line in a restaurant, of course, but there are so many more career paths available. No one knows this better than Rick Smilow—president of the Institute of Culinary Education (ICE), the award-winning culinary school in New York City—who has seen ICE graduates go on to prime jobs both in and out of professional kitchens. Tapping into that vast alumni network and beyond, Culinary Careers is the only career book to offer candid portraits of dozens and dozens of coveted jobs at all levels to help you find your dream job. Instead of giving glossed-over, general descriptions of various jobs, Culinary Careers features exclusive interviews with both food-world luminaries and those on their way up, to help you discover what a day in the life is really like in your desired field. •Get the ultimate in advice from those at the very pinnacle of the industry, including Lidia Bastianich, Thomas Keller, and Ruth Reichl. •Figure out whether you need to go to cooking school or not in order to land the job you want. •Read about the inspiring—and sometimes unconventional—paths individuals took to reach their current positions. •Find out what employers look for, and how you can put your best foot forward in interviews. •Learn what a food stylist’s day on the set of a major motion picture is like, how a top New York City restaurant publicity firm got off the ground, what to look for in a yacht crew before jumping on board as the chef, and so much more. With information on educational programs and a bird’s-eye view of the industry, Culinary Careers is a must-have resource for anyone looking to break into the food world, whether you’re a first-time job seeker or a career changer looking for your next step.



Iconic Restaurants Of Ann Arbor


Iconic Restaurants Of Ann Arbor
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Author : Jon Milan and Gail Offen
language : en
Publisher: Arcadia Publishing
Release Date : 2016

Iconic Restaurants Of Ann Arbor written by Jon Milan and Gail Offen and has been published by Arcadia Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Cooking categories.


This collection of Ann Arbor's most iconic local eateries from college hangouts to elegant eateries is sure to satisfy. What is an iconic Ann Arbor restaurant? Ask anyone who has ever spent time there as a student, traveler, or townie, and they are likely to name several favorites in an instant. From debating the best place to celebrate or console on football Saturdays to deciding where to eat after the bars close, the choices have always sparked passionate conversation. In Ann Arbor, people are known to have strong feelings about the best places for pizza, coffee, beer, burgers, noodles, and burritos. Although many of the go-to hangouts are long gone, a surprising number still thrive. And there are always a few newcomers coming along to win the hearts of the next generation of diners, nibblers, and noshers. Some are fine restaurants and taverns, and others are lunch counters, diners, carry-outs, and drive-ins--but in each and every case, they are unique and together make up a collection of iconic local eateries.



Lead With Purpose


Lead With Purpose
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Author : John Baldoni
language : en
Publisher: AMACOM
Release Date : 2011-11-30

Lead With Purpose written by John Baldoni and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-30 with Business & Economics categories.


Discover why purpose and passion is key in giving your organization a reason to believe in itself and it’s success. Internationally recognized speaker, executive coach, writer, and leader John Baldoni believes it’s up to those at the top to bring meaning to employees’ day-to-day work. In this encouraging guide, he’ll show you what it takes to build a company of committed employees from your current workforce--using nothing more than a toolkit of powerful leadership skills. Featuring illuminating stories, interviews, and profiles of leaders from a variety of fields, Lead with Purpose will help all leaders take their organizations to the next level. You’ll learn how to: instill your team with a sense of ownership; spotlight your organization’s mission; encourage resourcefulness and flexibility; harness creativity and the desire to succeed; transform a shared vision into real results; and develop the next generation of leaders. At successful organizations, people know what they do and why they do it. With these practical tips and applicable techniques, you’ll not only improve your leadership skills--you’ll bring a sense of purpose to your workplace that produces incredible outcomes.



Small Giants


Small Giants
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Author : Bo Burlingham
language : en
Publisher: Penguin
Release Date : 2016-10-11

Small Giants written by Bo Burlingham and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-11 with Business & Economics categories.


How maverick companies have passed up the growth treadmill — and focused on greatness instead. It’s an axiom of business that great companies grow their revenues and profits year after year. Yet quietly, under the radar, a small number of companies have rejected the pressure of endless growth to focus on more satisfying business goals. Goals like being great at what they do, creating a great place to work, providing great customer service, making great contributions to their communities, and finding great ways to lead their lives. In Small Giants, veteran journalist Bo Burlingham takes us deep inside fourteen remarkable companies that have chosen to march to their own drummer. They include Anchor Brewing, the original microbrewer; CitiStorage Inc., the premier independent records-storage business; Clif Bar & Co., maker of organic energy bars and other nutrition foods; Righteous Babe Records, the record company founded by singer-songwriter Ani DiFranco; Union Square Hospitality Group, the company of restaurateur Danny Meyer; and Zingerman’s Community of Businesses, including the world-famous Zingerman’s Deli of Ann Arbor. Burlingham shows how the leaders of these small giants recognized the full range of choices they had about the type of company they could create. And he shows how we can all benefit by questioning the usual definitions of business success. In his new afterward, Burlingham reflects on the similarities and learning lessons from the small giants he covers in the book.