10 Steps To Successful Business Alignment
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10 Steps To Successful Business Alignment
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Author : Jack J. Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2012-03-21
10 Steps To Successful Business Alignment written by Jack J. Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-21 with Business & Economics categories.
Defining business alignment as the process of “ensuring that a new project, program, or process is connected directly to business impact measures, usually expressed in terms such as output, quality, cost, or time,” 10 Steps to Successful Business Alignment offers concrete input, detailed suggestions, and pragmatic know-how on how to plan for, implement, and maintain effective alignment for projects of nearly every size and scope. Written by a pair of renowned experts in the field of business measurement and evaluation, 10 Steps to Successful Business Alignment shows how to connect projects to business measures, and how to maintain alignment with those measures throughout a project’s entire life cycle. This book covers the full spectrum of issues related to alignment, including planning the alignment with clients; determining payoff, business, performance, and preference needs; addressing high-level objectives; measuring impact; reporting the results of the alignment; and more. In providing both a conceptual framework as well as nuts-and-bolts information on how to achieve meaningful, effective alignment, some of the topics on which this volume drills down into useful specifics include: how and when to discuss alignment with clients which projects are (and which projects aren’t) appropriate for applying alignment the proper ways to clarify and manage expectations of the alignment process best practices for addressing the needs of a project and the related alignment program a discussion of the factors that contribute to the success of alignment how to achieve buy-in on alignment from stakeholders in a project a detailed, highly objective review of how to measure the impact of alignment why isolating the impact of alignment process is crucial the most effective ways to report and communicate your results. Truly a comprehensive resource on alignment, 10 Steps to Successful Business Alignment delivers practical insight on every step of the alignment process, and is essential reading for every professional involved in creating, maintaining, and verifying alignment.
10 Steps To Successful Customer Service
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Author : Maxine Kamin
language : en
Publisher: Association for Talent Development
Release Date : 2010-02-01
10 Steps To Successful Customer Service written by Maxine Kamin and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-01 with Business & Economics categories.
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer
10 Steps To Successful Project Management
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Author : Lou Russell
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
10 Steps To Successful Project Management written by Lou Russell and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
A crash course for effectively planning and managing timely, organized projects. 10 Steps to Successful Project Management features a structured methodology for delivering high-quality projects on time. Learn how to distinguish between a project and task, build a convincing business case, define project scope, assess risks and constraints, create a project plan, collaborate on action items, and measure and communicate results. This title is an essential resource for anyone, in any function, of any business.
Ecmlg 2018 14th European Conference On Management Leadership And Governance
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Author : Dr. Ing. Benny M.E. de Waal
language : en
Publisher: Academic Conferences and publishing limited
Release Date : 2018-10-18
Ecmlg 2018 14th European Conference On Management Leadership And Governance written by Dr. Ing. Benny M.E. de Waal and has been published by Academic Conferences and publishing limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-18 with categories.
10 Steps To Successful Sales
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Author : Brian Lambert
language : en
Publisher: Association for Talent Development
Release Date : 2009-12-01
10 Steps To Successful Sales written by Brian Lambert and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-01 with Business & Economics categories.
Insights on becoming an effective and efficient trusted advisor! There is a difference between being a sales person and a sales professional—with 10 Steps to Successful Sales, you'll gain the knowledge you need to accelerate revenue, manage your organization, and leverage the sales process. With this fast-moving, advice-packed, and actionable guide, you'll become the professional that your clients want you to be. You'll learn from the best, with sage advice from more than 100 top-performing sales professionals. The book is designed to help anyone who is directly or indirectly responsible for driving revenue. It is designed to help you continuously improve, despite the complexities of the selling environment. From developing a personalized selling system, to establishing customer loyalty and trust, to understanding the buying process and creating a personal development plan based on world-class knowledge and skill, this book is a practical, easy-to-use resource. Build top-line revenue for your organization and develop world-class sales habits used by successful sales professionals in multiple industries. The 10 Steps to becoming an effective and efficient trusted advisor Step 1: Embrace a Sales Mindset Step 2: Know Your Job and Your Role Step 3: Develop Winning Habits Step 4: Understand the Buying Process Step 5: Leverage the Sales Process Step 6: Create Your Own Personal Selling System Step 7: Accelerate Revenue Step 8: Communicate Effectively Step 9: Manage Your Sales Organization Step 10: Develop World-Class Sales Competence.
Show The Value Of What You Do
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Author : Patricia Pulliam Phillips
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2022-09-20
Show The Value Of What You Do written by Patricia Pulliam Phillips and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-20 with Social Science categories.
By the winners of the Association for Talent Development's 2022 Thought Leader award! Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use. In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure connected to the project, like increased sales? In their new book Patti and Jack Phillips, the cofounders of ROI Institute, show how you can adopt the same methodology used by more than 6,000 organizations in seventy countries to evaluate large institutional initiatives. By following their six-step process, you can build a case for any project, process, or intervention, even so-called soft programs. For example, the first case study in the book involves successfully demonstrating the effectiveness of chaplaincy in an intensive care unit. The authors explain how to link your project to a meaningful business outcome, make sure your project will actually influence that outcome, identify metrics that will show if you're making progress, collect and analyze data, and use the results to build support. This book includes extensive examples from a wide range of organizations: businesses, nonprofits, schools, law enforcement, and more. It provides diagnostic tools and supportive practices and even offers advice on how to find a positive interpretation for results that don't conform to your anticipated outcome. Answering the question Is it worth it? defines the ultimate value of any project. Using the methodology this book presents will keep your work relevant, your career on track, and your organization healthy.
Roi Basics 2nd Edition
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Author : Patricia Pulliam Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2019-10-29
Roi Basics 2nd Edition written by Patricia Pulliam Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-29 with Business & Economics categories.
Your essential guide to calculating return on investment. Build and refine your measurement and evaluation skills through ROI Basics, perfect for beginners challenged to implement a comprehensive evaluation process as well as those taking a proactive approach to accountability. Its five-level evaluation framework includes: Level 1: Reaction and Planned Action Level 2: Learning Level 3: Application and Implementation Level 4: Impact Level 5: Return on Investment ROI Basics provides a baseline exploration of ROI for the talent development function and the steps to successful evaluation: evaluation planning, data collection, data analysis, and results optimization. In this second edition, experts Patti and Jack Phillips go deeper into aligning programs to the business, detecting payoff needs, and identifying specific business measures that need to improve. They explore how the process applies beyond training to talent development and suggest how new technologies can influence ROI adoption and implementation in your organization. This updated book offers a review of two essential—and often overlooked—steps in the ROI process: isolating program impact and sustaining momentum.
Measuring The Success Of Learning Through Technology
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Author : Tamar Elkeles
language : en
Publisher: Association for Talent Development
Release Date : 2014-08-08
Measuring The Success Of Learning Through Technology written by Tamar Elkeles and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-08 with Business & Economics categories.
Learn to measure the results of your technology-based learning programs with this step-by-step guide. Few would dispute the convenience, cost, and efficiency of learning through technology. Whether e-learning, blended learning, or mobile learning, it’s usually just in time, just enough, and just for the user. The challenge with e-learning lies in proving its value and showing the results. The cost savings and the outcome of the learning program must be considered to determine the true value of these programs. Renowned ROI experts Jack and Patti Phillips have joined with Tamar Elkeles, the chief learning officer for Qualcomm, to provide this guide for measuring the success of e-learning programs. By following the steps prescribed in this book, designers and developers can significantly affect the success of e-learning at the application and impact levels, ultimately making the ROI easy to develop. Part I of the book outlines the steps that make up the logical approach to evaluation using the ROI Methodology. Part II describes how the methodology has been applied in real-life case studies. These studies represent a variety of industries and applications and are written by experienced professionals in the field of learning and development.
Survey Basics
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Author : Patricia Pulliam Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2013-05-14
Survey Basics written by Patricia Pulliam Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-14 with Business & Economics categories.
Learning and development professionals have embraced the concept of measurement, evaluation, and ROI. They know the importance of collecting valid, reliable data—but many want to build greater skills in asking the right measurement questions the right way. Experts in their field, Jack and Patricia Phillips have written a new book on measurement with Bruce Aaron, Survey Basics: A Guide to Developing Surveys and Questionnaires. A must read if you need to develop effective, valid, and reliable surveys. Designed to be a quick, concise crash course on survey development: Design the instrument so that people find it easy to respond to Ensure positive response rates Watch for types of errors that can creep into survey results. This book is a tool to help the L&D professional design and administer surveys and questionnaires. It describes the purpose of surveys and questionnaires, types of error that can creep into survey results, and considerations when developing specific survey questions. In addition, it offers advice to ensure positive response rates and how to design the instrument so that people find it easy to respond. The book includes content on validity and reliability, data analysis, and includes a chapter describing approaches to displaying data and reporting results.
Measuring The Success Of Employee Engagement
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Author : Patricia Pulliam Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2016-04-11
Measuring The Success Of Employee Engagement written by Patricia Pulliam Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-11 with Business & Economics categories.
Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble. The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind. In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone. Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep.