2022 Awwa Utility Benchmarking
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2022 Awwa Utility Benchmarking
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Author : Awwa
language : en
Publisher:
Release Date : 2023-01-03
2022 Awwa Utility Benchmarking written by Awwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-03 with categories.
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics You Can Use: Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for All Operations: Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare Your Utility: Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2021. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
2021 Awwa Utility Benchmarking Performance Management For Water And Wastewater
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Author : Awwa
language : en
Publisher: American Water Works Association
Release Date : 2022-01-03
2021 Awwa Utility Benchmarking Performance Management For Water And Wastewater written by Awwa and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-03 with Technology & Engineering categories.
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2020. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
2020 Awwa Utility Benchmarking Performance Management For Water And Wastewater
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Author : Awwa
language : en
Publisher:
Release Date : 2021-01-18
2020 Awwa Utility Benchmarking Performance Management For Water And Wastewater written by Awwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-18 with Technology & Engineering categories.
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2018. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
2017 Awwa Utility Benchmarking Performance Management For Water And Wastewater
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Author : Awwa
language : en
Publisher:
Release Date : 2017-11-30
2017 Awwa Utility Benchmarking Performance Management For Water And Wastewater written by Awwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-30 with Technology & Engineering categories.
Utility managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.
2018 Awwa Utility Benchmarking Performance Management For Water And Wastewater
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Author : Awwa
language : en
Publisher: American Water Works Association
Release Date : 2019-01-02
2018 Awwa Utility Benchmarking Performance Management For Water And Wastewater written by Awwa and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-02 with Technology & Engineering categories.
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's 2018 Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 54 key performance indicators. Compare your utility Aggregate data are provided from 39 US states and four other countries. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2017. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : AWWA Staff
language : en
Publisher: American Water Works Association
Release Date : 2011-01-12
Benchmarking Performance Indicators For Water And Wastewater Utilities written by AWWA Staff and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-12 with categories.
2011 Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : Awwa (American Water Works Association)
language : en
Publisher:
Release Date : 2012-12
2011 Benchmarking Performance Indicators For Water And Wastewater Utilities written by Awwa (American Water Works Association) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12 with Benchmarking (Management) categories.
Updated from the 2007 Survey (9781583215739), this report lets you compare your water or wastewater utility with other US utilities in 34 key areas of operations, management, business, and customer service. 12 additional key benchmarks are provided in the 2011 update than in the 2007 update. Data is from 2011.
Benchmarking Performance Indicators For Water And Wastewater Utilities 2007
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Author : QualServe
language : en
Publisher: American Water Works Association
Release Date : 2008-04-01
Benchmarking Performance Indicators For Water And Wastewater Utilities 2007 written by QualServe and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-01 with Science categories.
With this update to the 2005 publication "Benchmarking Indicators for Water and Wastewater Utilities: Survey Data and Analyses Report," utility managers can determine where their utility performance resides within the industry peer group.
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : Angela K. Lafferty
language : en
Publisher:
Release Date : 2005
Benchmarking Performance Indicators For Water And Wastewater Utilities written by Angela K. Lafferty and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Benchmarking (Management) categories.
Utilizing the 22 performance indicators described in "Selection and Definition of Performance Indicators for Water and Wastewater Utilities," published in 2003, this report presents the summary and comparative analyses on each performance indicator. The data helps utilities improve their operational efficiency and effectiveness plus helps them see where they stand in relation to their industry peer group.
Water Utility Benchmarking
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Author : Sanford Berg
language : en
Publisher: IWA Publishing
Release Date : 2010-03-31
Water Utility Benchmarking written by Sanford Berg and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-31 with Science categories.
Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators