Water Utility Benchmarking
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Water Utility Benchmarking
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Author : Sanford Berg
language : en
Publisher: IWA Publishing
Release Date : 2010-03-31
Water Utility Benchmarking written by Sanford Berg and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-31 with Science categories.
Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators
Benchmarking Water Services
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Author : Enrique Cabrera Jr
language : en
Publisher: IWA Publishing
Release Date : 2011-03-01
Benchmarking Water Services written by Enrique Cabrera Jr and has been published by IWA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-01 with Science categories.
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Key Performance Indicators For Water Utilities
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Author : The Kpi The KPI Institute - Center for Performance Benchmarking
language : en
Publisher:
Release Date : 2017-05-25
Key Performance Indicators For Water Utilities written by The Kpi The KPI Institute - Center for Performance Benchmarking and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-25 with categories.
Our benchmarking report illustrates popular metrics used by organizations in the water industry and their performance results from 2011 to 2015. The KPI Performance Indicators for Water Utilities- Utilities Performance Benchmarking Report Series 2017 showcases 178 KPIs structured into 5 main areas: Customers, Operations, Environmental Impact, Corporate Governance and Human Capital. The report includes data from 35 companies located in 11 countries from Europe, America, Asia, Australia, and Africa. If you want to receive all performance data from the report in Micosoft Excel format we can provide you the file free of charge if you send your request to: [email protected].
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : AWWA Staff
language : en
Publisher: American Water Works Association
Release Date : 2011-01-12
Benchmarking Performance Indicators For Water And Wastewater Utilities written by AWWA Staff and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-12 with categories.
2017 Awwa Utility Benchmarking Performance Management For Water And Wastewater
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Author : Awwa
language : en
Publisher:
Release Date : 2017-11-30
2017 Awwa Utility Benchmarking Performance Management For Water And Wastewater written by Awwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-30 with Technology & Engineering categories.
Utility managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.
2022 Awwa Utility Benchmarking
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Author : Awwa
language : en
Publisher:
Release Date : 2023-01-03
2022 Awwa Utility Benchmarking written by Awwa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-03 with categories.
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics You Can Use: Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for All Operations: Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare Your Utility: Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2021. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.
Benchmarking Water Utility Customer Relations Best Practices
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Author : Roger Patrick
language : en
Publisher: Amer Water Works Assn
Release Date : 2006
Benchmarking Water Utility Customer Relations Best Practices written by Roger Patrick and has been published by Amer Water Works Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
This project had three primary objectives, all with the ultimate goal of improving customer satisfaction and utility efficiency: 1. To identify customer relations best practices from other relevant organizations; 2. To identify metrics for both internal performance tracking and external comparison; 3. To develop tools that will enable water utilities to improve customer relations. Case studies are presented on many of the best performing organizations, as well as “mini case studies” focused on best practices in specific functions. This project had three primary objectives, all with the ultimate goal of improving customer satisfaction and utility efficiency: 1. To identify customer relations best practices from other relevant organizations; 2. To identify metrics for both internal performance tracking and external comparison; 3. To develop tools that will enable water utilities to improve customer relations. Case studies are presented on many of the best performing organizations, as well as “mini case studies” focused on best practices in specific functions.
2007 Benchmarking And Data Book Of Water Utilities In India
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Author : Asian Development Bank
language : en
Publisher:
Release Date : 2007
2007 Benchmarking And Data Book Of Water Utilities In India written by Asian Development Bank and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Municipal water supply categories.
The Ibnet Water Supply And Sanitation Performance Blue Book
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Author : Caroline van den Berg
language : en
Publisher: World Bank Publications
Release Date : 2010-12-23
The Ibnet Water Supply And Sanitation Performance Blue Book written by Caroline van den Berg and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-23 with Technology & Engineering categories.
This book aims to raise awareness of how the International Benchmarking Network of Water and Sanitation Utilities (IBNET)can help utilities identify ways to improve urban water and wastewater services. It provides an introduction to benchmarking and to the objectives, scope and focus of IBNET and describes some of its recent achievements. The methodology and data behind IBNET are elaborated, and an overview of IBNET results and country data are presented.
Benchmarking Performance Indicators For Water And Wastewater Utilities
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Author : Angela K. Lafferty
language : en
Publisher:
Release Date : 2005
Benchmarking Performance Indicators For Water And Wastewater Utilities written by Angela K. Lafferty and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Benchmarking (Management) categories.
Utilizing the 22 performance indicators described in "Selection and Definition of Performance Indicators for Water and Wastewater Utilities," published in 2003, this report presents the summary and comparative analyses on each performance indicator. The data helps utilities improve their operational efficiency and effectiveness plus helps them see where they stand in relation to their industry peer group.