5 Star Service
DOWNLOAD
Download 5 Star Service PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get 5 Star Service book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
5 Star Service
DOWNLOAD
Author : Michael Heppell
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 2010
5 Star Service written by Michael Heppell and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Consumer satisfaction categories.
This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Five Star Service One Star Budget
DOWNLOAD
Author : Michael Heppell
language : en
Publisher: Pearson Education
Release Date : 2006
Five Star Service One Star Budget written by Michael Heppell and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Exceptional Service Exceptional Profit
DOWNLOAD
Author : Leonardo Inghilleri
language : en
Publisher: AMACOM
Release Date : 2010-04-14
Exceptional Service Exceptional Profit written by Leonardo Inghilleri and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-14 with Business & Economics categories.
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Five Star Service
DOWNLOAD
Author : Michael Heppell
language : en
Publisher: Pearson UK
Release Date : 2015-09-25
Five Star Service written by Michael Heppell and has been published by Pearson UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-25 with Business & Economics categories.
The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Five Star Customer Service
DOWNLOAD
Author : Ted Coiné
language : en
Publisher:
Release Date : 2022-06-14
Five Star Customer Service written by Ted Coiné and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-14 with Business & Economics categories.
A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives, and so they don't realize a new plateau even exists. The job of this book is to open people's eyes to their five-star potential, give them the tools they need to get there, and then get out of their way. Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader, companywide.
Lovemarks
DOWNLOAD
Author : Kevin Roberts
language : en
Publisher: powerHouse Books
Release Date : 2005-12-01
Lovemarks written by Kevin Roberts and has been published by powerHouse Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12-01 with Business & Economics categories.
"Ideas move mountains, especially in turbulent times. Lovemarks is the product of the fertile-iconoclast mind of Kevin Roberts, CEO Worldwide of Saatchi & Saatchi. Roberts argues vociferously, and with a ton of data to support him, that traditional branding practices have become stultified. What’s needed are customer Love affairs. Roberts lays out his grand scheme for mystery, magic, sensuality, and the like in his gloriously designed book Lovemarks.” —Tom Peters Tom Peters, one of the most influential business thinkers of all time, described the first edition of Lovemarks: the future beyond brands as “brilliant.” He also announced it as the “Best Business Book” published in the first five years of this century. Now translated into fourteen languages, with more than 150,000 copies in print, Lovemarks is back in a revised edition featuring a new chapter on the peculiarly human experience of shopping. The new chapter, "Diamonds in the Mine," is an insightful collection of ideas for producers and consumers, for owners of small stores and operators of superstores. So forget making lists! Shopping, says Kevin Roberts, is an emotional event. With this as a starting point, he looks at the history of shopping and how it has changed so dramatically over the last ten years. Using the Lovemark elements of Mystery, Sensuality, and Intimacy, Roberts delves into the secrets of success that can be used to create the ultimate shopping experience.
Five Star Service
DOWNLOAD
Author : Michael Heppell
language : en
Publisher: Prentice Hall
Release Date : 2013-08-27
Five Star Service written by Michael Heppell and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-27 with Business & Economics categories.
This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at college; going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Terrific Five Star Customer Service
DOWNLOAD
Author : Stan Toler
language : en
Publisher: Beacon Hill Press
Release Date : 2014-04-15
Terrific Five Star Customer Service written by Stan Toler and has been published by Beacon Hill Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-15 with Business & Economics categories.
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere. For certain, it makes no difference about the locale or the type of business, quality customer service should be the norm, not the exception. Keith Hawk and Stan Toler raise the bar on five star customer service by featuring special people who are without doubt the most loving, caring people on God's big earth!
The Five Star Church
DOWNLOAD
Author : Stan Toler
language : en
Publisher: Gospel Light Publications
Release Date : 1999-04-22
The Five Star Church written by Stan Toler and has been published by Gospel Light Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-04-22 with Religion categories.
Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
Digital Customer Service
DOWNLOAD
Author : Rick DeLisi
language : en
Publisher: John Wiley & Sons
Release Date : 2021-08-31
Digital Customer Service written by Rick DeLisi and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-31 with Business & Economics categories.
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.