A Guide To Computer User Support For Help Desk Support Specialists
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A Guide To Computer User Support For Help Desk And Support Specialists
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Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2014-09-01
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-01 with Computers categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A Guide To Computer User Support For Help Desk Support Specialists
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Author : Fred Beisse
language : en
Publisher:
Release Date : 2012
A Guide To Computer User Support For Help Desk Support Specialists written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with End-user computing categories.
Help Desk Management How To Run A Computer User Support Service Desk Effectively
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Author : Wayne Schlicht
language : en
Publisher: Build a Help Desk Consulting LLC
Release Date : 2019-09-29
Help Desk Management How To Run A Computer User Support Service Desk Effectively written by Wayne Schlicht and has been published by Build a Help Desk Consulting LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-29 with Computers categories.
Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatable? Does it seem your computer user support can be ad hoc at times? Are you always running around putting out fires? In this book you will learn powerful industry standard best practices that can be used to mature your IT Service Management processes, practices and procedures today! What makes this book different? Instead of just providing you a lot of technical information, I empower you with a step by step approach to mature your Help Desk. Each chapter includes straight forward processes that are easy to understand. Once you completely understand the process, chapters are concluded with a quick start implementation worksheet to put your new process into action. This format will allow you to rapidly transform your people, processes, and technology into a customer-focused center of excellence today! You can never underestimate the power of industry standard best practices. The recommendations shared in Help Desk Management are based on real-life experiences building successful customer-focused teams. Through trial and error, I am sharing what worked for my teams at small, medium, and Fortune 500 sized companies. Look no further. I will help you succeed. This information is designed to improve your management skills, your team engagement, and set you on a successful path to building a truly great team. What actionable and realistic end user support processes will you learn? How to justify funding for improvement projects. Creating an inspiring mission statement. Designing an employee performance management plan that works. Building an effective employee training and development program. Implementing a call and ticket quality assurance audit program that empowers the manager. Driving up the First Contact Resolution (FCR) percentage. Reducing cost per ticket costs by moving work from system engineers to the Help Desk. Marketing the Help Desk for company wide recognition. Implementing ITIL incident, problem, change, knowledge and event management. Do not hesitate to pick up your copy today
It Manager S Handbook
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Author : Bill Holtsnider
language : en
Publisher: Elsevier
Release Date : 2012-03-30
It Manager S Handbook written by Bill Holtsnider and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-30 with Business & Economics categories.
IT Manager's Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world. This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise's new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company's strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges. This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management. - Manage your enterprise's new level of connectivity with a NEW chapter covering social media, handheld devices, and more - Implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line - Integrate mobile applications into your company's strategy - Manage the money, including topics such as department budgets and leasing versus buying - Work with your "customers", whomever those might be for your IT shop - Hire, train, and manage your team and their projects so that you come in on time and budget - Secure your systems to face some of today's most challenging security challenges
A Guide To Computer User Support For Help Desk And Support Specialists
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Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2012-03-01
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-01 with Computer programming categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position.Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process.Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition to reinforce the knowledge and skills your students need for success in today's user-support positions.
Executive Mba In It City Of London College Of Economics 12 Months 100 Online Self Paced
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Author : City of London College of Economics
language : en
Publisher: City of London College of Economics
Release Date :
Executive Mba In It City Of London College Of Economics 12 Months 100 Online Self Paced written by City of London College of Economics and has been published by City of London College of Economics this book supported file pdf, txt, epub, kindle and other format this book has been release on with Education categories.
Overview An MBA in information technology (or a Master of Business Administration in Information Technology) is a degree that will prepare you to be a leader in the IT industry. Content - Managing Projects and IT - Information Systems and Information Technology - IT Manager's Handbook - Business Process Management - Human Resource Management - Principles of Marketing - The Leadership - Just What Does an IT Manager Do? - The Strategic Value of the IT Department - Developing an IT Strategy - Starting Your New Job - The First 100 Days etc. - Managing Operations - Cut-Over into Operations - Agile-Scrum Project Management - IT Portfolio Management - The IT Organization etc. - Introduction to Project Management - The Project Management and Information Technology Context - The Project Management Process Groups: A Case Study - Project Integration Management - Project Scope Management - Project Time Management - Project Cost Management - Project Quality Management - Project Human Resource Management - Project Communications Management - Project Risk Management - Project Procurement Management - Project Stakeholder Management - 50 Models for Strategic Thinking - English Vocabulary For Computers and Information Technology Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Information Technology For Librarians And Information Professionals
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Author : , Jonathan M. Smith
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2021-03-25
Information Technology For Librarians And Information Professionals written by , Jonathan M. Smith and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-25 with Language Arts & Disciplines categories.
This comprehensive primer introduces information technology topics foundational to many services offered in today’s libraries and information centers. Written by a librarian, it clearly explains concepts familiar to the I.T. professional with an eye toward practical applications in libraries for the aspiring technologist. Chapters begin with a basic introduction to a major topic then go into enough technical detail of relevant technologies to be useful to the student preparing for library technology and systems work or the professional needing to converse effectively with technology experts. Many chapters also present current issues or trends for the subject matter being discussed. The twelve chapters cover major topics such as technology support, computer hardware, networking, server administration, information security, web development, software and systems development, emerging technology, library management technologies, and technology planning. Each chapter also includes a set of pedagogical features for use with instruction including: Chapter summaryList of key termsEnd of chapter question setSuggested activitiesBibliography for further readingList of web resources Those who will find this book useful include library & information science students, librarians new to systems or information technology responsibilities, and library managers desiring a primer on information technology.
Iaic Transactions On Sustainable Digital Innovation Itsdi The 1st Edition Vol 1 No 1 October 2019
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Author : IAIC Transactions on Sustainable Digital Innovation (ITSDI)
language : en
Publisher: IAIC BANGUN BANGSA
Release Date : 2021-05-31
Iaic Transactions On Sustainable Digital Innovation Itsdi The 1st Edition Vol 1 No 1 October 2019 written by IAIC Transactions on Sustainable Digital Innovation (ITSDI) and has been published by IAIC BANGUN BANGSA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-31 with Computers categories.
ITSDI (IAIC Transactions on Sustainable Digital Innovation) is a scientific journal organized by Pandawan & Aptikom Publisher and supported by IAIC (Indonesian Association on Informatics and Computing). ITSDI is published twice a year, every April and October
Berkshire Encyclopedia Of Human Computer Interaction
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Author : William Sims Bainbridge
language : en
Publisher: Berkshire Publishing Group LLC
Release Date : 2004
Berkshire Encyclopedia Of Human Computer Interaction written by William Sims Bainbridge and has been published by Berkshire Publishing Group LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Computers categories.
Presents a collection of articles on human-computer interaction, covering such topics as applications, methods, hardware, and computers and society.
7th International Conference On Knowledge Management In Organizations Service And Cloud Computing
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Author : Lorna Uden
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-07-18
7th International Conference On Knowledge Management In Organizations Service And Cloud Computing written by Lorna Uden and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-18 with Technology & Engineering categories.
The seventh International Conference on Knowledge Management in Organizations (KMO) brings together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organisations. KMO 2012 provides an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in cloud computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors. The conference took place at Salamanca in Spain on the 11th-13th July in 2012.