A Guide To Computer User Support For Help Desk And Support Specialists
DOWNLOAD eBooks
Download A Guide To Computer User Support For Help Desk And Support Specialists PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get A Guide To Computer User Support For Help Desk And Support Specialists book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
A Guide To Computer User Support For Help Desk And Support Specialists
DOWNLOAD eBooks
Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2014-09-01
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-01 with Computers categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A Guide To Computer User Support For Help Desk And Support Specialists
DOWNLOAD eBooks
Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2012-03-01
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-01 with Computer programming categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position.Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process.Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition to reinforce the knowledge and skills your students need for success in today's user-support positions.
A Guide To Computer User Support For Help Desk And Support Specialists
DOWNLOAD eBooks
Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2012-03-26
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-03-26 with Computers categories.
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E to reinforce the knowledge and skills your students need for success in today's user-support positions. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A Guide To Computer User Support For Help Desk Support Specialists
DOWNLOAD eBooks
Author : Fred Beisse
language : en
Publisher:
Release Date : 2012
A Guide To Computer User Support For Help Desk Support Specialists written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with End-user computing categories.
How To Manage The It Helpdesk
DOWNLOAD eBooks
Author : Noel Bruton
language : en
Publisher: Routledge
Release Date : 2002
How To Manage The It Helpdesk written by Noel Bruton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.
How To Manage The It Help Desk
DOWNLOAD eBooks
Author : Noel Bruton
language : en
Publisher: Routledge
Release Date : 2012-07-26
How To Manage The It Help Desk written by Noel Bruton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-26 with Business & Economics categories.
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk
A Guide To Computer User Support For Help Desk And Support Specialists
DOWNLOAD eBooks
Author : Fred Beisse
language : en
Publisher: Cengage Learning
Release Date : 2009-09-16
A Guide To Computer User Support For Help Desk And Support Specialists written by Fred Beisse and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-16 with Computers categories.
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Running An Effective Help Desk
DOWNLOAD eBooks
Author : Barbara Czegel
language : en
Publisher: Wiley
Release Date : 1998-03-27
Running An Effective Help Desk written by Barbara Czegel and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-03-27 with Computers categories.
Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
A Guide To Computer User Support For Help Desk And Support Specialists Network Guide To Networks Mcse Mcsa Guide To Installing And Managing Microsoft Windows Server 2003 And Windows Xp Professional 70 270 70 290
DOWNLOAD eBooks
Author : Tamara Dean
language : en
Publisher:
Release Date : 2005-11-01
A Guide To Computer User Support For Help Desk And Support Specialists Network Guide To Networks Mcse Mcsa Guide To Installing And Managing Microsoft Windows Server 2003 And Windows Xp Professional 70 270 70 290 written by Tamara Dean and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-01 with categories.
A Guide To Computer User Support
DOWNLOAD eBooks
Author : Fred Beisse
language : en
Publisher:
Release Date : 1999
A Guide To Computer User Support written by Fred Beisse and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.