A Study Of Productivity And Quality In Service Companies
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Service Quality And Productivity Management
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Author : Jochen Wirtz
language : en
Publisher: Ws Professional
Release Date : 2017
Service Quality And Productivity Management written by Jochen Wirtz and has been published by Ws Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Icmlg2013 Proceedings Of The International Conference On Management Leadership And Governance
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Author :
language : en
Publisher: Academic Conferences Limited
Release Date : 2013
Icmlg2013 Proceedings Of The International Conference On Management Leadership And Governance written by and has been published by Academic Conferences Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Corporate governance categories.
Service Productivity Management
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Author : H. David Sherman
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-09-10
Service Productivity Management written by H. David Sherman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-10 with Business & Economics categories.
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
A Study Of Productivity And Quality In Service Companies
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Author : Patricia L. Munson
language : en
Publisher:
Release Date : 1991
A Study Of Productivity And Quality In Service Companies written by Patricia L. Munson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Customer services categories.
National Center For Productivity And Quality Of Working Life
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Author : National Center for Productivity and Quality of Working Life
language : en
Publisher:
Release Date : 1978
National Center For Productivity And Quality Of Working Life written by National Center for Productivity and Quality of Working Life and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with Industrial productivity categories.
Systems Software And Services Process Improvement
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Author : Alastair Walker
language : en
Publisher: Springer Nature
Release Date : 2019-09-09
Systems Software And Services Process Improvement written by Alastair Walker and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-09 with Business & Economics categories.
This volume constitutes the refereed proceedings of the 26th European Conference on Systems, Software and Services Process Improvement, EuroSPI conference, held in Edinburgh, Scotland, in September 2019. The 18 revised full papers presented were carefully reviewed and selected from 28 submissions. They are organized in topical sections: Visionary Papers, SPI and Safety and Security, SPI and Assessments, SPI and Future Qualification & Team Performance, and SPI Manifesto and Culture. The selected workshop papers are also presented and organized in following topical sections: GamifySPI, Digitalisation of Industry, Infrastructure and E-Mobility. -Best Practices in Implementing Traceability. -Good and Bad Practices in Improvement. -Functional Safety and Cybersecurity. -Experiences with Agile and Lean. -Standards and Assessment Models. -Team Skills and Diversity Strategies. -Recent Innovations.
Heinemann Business Studies For As Level
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Author : David J. Browne
language : en
Publisher: Heinemann
Release Date : 2001
Heinemann Business Studies For As Level written by David J. Browne and has been published by Heinemann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Designed specifically for first-year A-Level students, this work aims to help students make the often difficult transition from GCSE to A-level work. It should show how to evaluate and be critical. "Improve your grade" and "what the examiner is looking for" sections are included.
Icmlg2015 The 3rd International Conference On Management Leadership And Governance
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Author : Coral Ingley and James Lockhart
language : en
Publisher: Academic Conferences and Publishing Limited
Release Date : 2015-03-12
Icmlg2015 The 3rd International Conference On Management Leadership And Governance written by Coral Ingley and James Lockhart and has been published by Academic Conferences and Publishing Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-12 with Business & Economics categories.
The conference committee encourages contributions on this wide range of topics through the use of a variety of rigorous approaches, including theoretical and empirical papers employing qualitative, quantitative and critical methods. Action-based research, case studies and work-in-progress/posters are enthusiastically welcomed. PhD research, proposals for roundtable discussions, practitioner contributions and product demonstrations based on the conference themes are also invited.
The Quality Management Journal
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Author :
language : en
Publisher:
Release Date : 1997
The Quality Management Journal written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Management categories.
Quality Of Customer Service A Study Of Idbi Bank In Rayalaseema Region Of Andhra Pradesh
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Author : Dr. Krishna priyaalladi
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
Quality Of Customer Service A Study Of Idbi Bank In Rayalaseema Region Of Andhra Pradesh written by Dr. Krishna priyaalladi and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.