Always On Seamless Support Around The Clock
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Always On Seamless Support Around The Clock
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Author : Jayashankar Lingaiah
language : en
Publisher: Notion Press
Release Date : 2025-01-07
Always On Seamless Support Around The Clock written by Jayashankar Lingaiah and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-07 with Business & Economics categories.
A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and wellbeing of the employees with realtime scenarios on various processes. Salient Features: Service Desk Fundamentals Processes (Incident Management, Problem Management, Access Management and Request fulfillment) Service Desk Metrics and KPIs Setting Up and Managing the service desk team Processes and best practices Continuous Improvement and Learning Challenges and effective management Case studies
Production Management On Location
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Author : Valeria Appel
language : en
Publisher: Taylor & Francis
Release Date : 2025-05-30
Production Management On Location written by Valeria Appel and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-30 with Performing Arts categories.
Production Management on Location is your essential companion for mastering the complexities of international documentary production. Written by an experienced production manager who has spent years on location, this book offers a rare, hands-on look at the realities of producing unscripted documentaries in diverse global settings. From adrenaline-fueled adventures to projects featuring celebrity presenters, this guide demystifies the process of prepping, producing, and managing on-location shoots. Whether you're coordinating a small crew or handling high-profile talent, you'll find step-by-step guidance on pre-production planning, logistical coordination, and managing people under demanding circumstances. Featuring exclusive case studies and interviews with award-winning professionals and presenters, the book brings firsthand insights and practical advice from the field. It also delves into the latest trends in production, including sustainability practices and innovations that are becoming essential to good production management. Packed with actionable strategies and behind-the-scenes know-how, this is perfect for emerging and experienced professionals, documentary filmmakers, and students interested in documentary production.
Customer Support In 2025 24 7 Support Without The Headcount
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Author : Jens Belner
language : en
Publisher: Jens Belner
Release Date :
Customer Support In 2025 24 7 Support Without The Headcount written by Jens Belner and has been published by Jens Belner this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Unlock the Future of Customer Support with AI Agents In an ever-evolving landscape, businesses face the challenge of delivering exceptional customer support while managing soaring expectations and limited resources. Our groundbreaking book, “Using AI Agents to Deliver High-Quality Customer Support at Scale,” is your comprehensive guide to navigating this transformation. Why Should You Read This Book? Gain Insights From Experts Historical Context: Understand how customer support has evolved from traditional methods to AI-enhanced solutions. Current Trends: Stay ahead of the curve with insights into the latest developments shaping the future. Master AI Tools and Strategies Chatbots & Ticket Triage: Learn how to design effective AI chatbots and automate ticket triage to provide instant responses. Returns Management: Streamline your returns process with intelligent automation that enhances the customer journey. Optimize Customer Interactions FAQs and Inquiries: Discover best practices for crafting a comprehensive FAQ database powered by AI to handle common inquiries seamlessly. Sentiment Analysis: Uncover the significance of understanding customer emotions to improve support interactions. Enhance Support Efficiency Escalation Routing: Explore smart AI-driven algorithms for effective escalation, ensuring your customers receive the right help when they need it. Smart Personalization: Learn how to deliver a tailored support experience that meets individual customer needs, backed by successful case studies. Cost and Operational Benefits Cost Optimization: Compare the costs of AI agents versus human employees and discover proven strategies for reducing overhead. Scalability: Understand how AI solutions can expand your support capabilities without the typical growth constraints. Risk Management and Reporting Minimize Errors: Discover how AI reduces human error and ensures compliance with legal standards. Real-Time Insights: Set up intelligent reporting that provides data-driven insights for better decision-making. Take Control of Your AI Integration Journey Step-by-Step Guide: Assess your organization’s readiness for AI and explore critical considerations for a successful rollout. Metrics for Success: Learn how to define key performance indicators (KPIs) and use real-time tools to measure your AI support’s impact. Look Ahead to the Future Emerging Technologies: Get the latest predictions on the role of AI in customer support by 2030 and anticipate the next generation of opportunities. Recap and Final Thoughts By the end of this journey, you will be equipped with: - Key insights on AI’s value proposition in customer support. - Strategies to implement AI solutions effectively and efficiently. - A roadmap for adapting to future trends in customer service. Transform your approach to customer support and ensure your organization remains at the forefront of innovation. Dive into “Using AI Agents to Deliver High-Quality Customer Support at Scale” and unlock the secrets to exceptional customer experiences today!
The Ai Revolution In Customer Service And Support
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Author : Ross Smith
language : en
Publisher: Pearson Education
Release Date : 2024-07-16
The Ai Revolution In Customer Service And Support written by Ross Smith and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-16 with Business & Economics categories.
In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us
Boost Business In 24 Hours
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Author : John Lewis
language : en
Publisher: Boost Template LLC
Release Date : 2024-10-08
Boost Business In 24 Hours written by John Lewis and has been published by Boost Template LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-08 with Business & Economics categories.
Take your business to the next level in just 24 hours with 100 powerful strategies designed for instant impact! Inside, you'll find: • Quick Wins: Actionable tactics for fast results. • Brand Building: Create a standout, memorable brand. • Marketing Mastery: Proven methods to attract customers and drive sales. • Sales Boost: Convert leads and increase revenue immediately. • Customer Loyalty: Enhance experiences and build lasting relationships. This book delivers proven, no-nonsense strategies to grow your business from day one. Get ready to see real results fast!
Practical Applications Of Self Service Technologies Across Industries
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Author : Verma, Balraj
language : en
Publisher: IGI Global
Release Date : 2025-06-18
Practical Applications Of Self Service Technologies Across Industries written by Verma, Balraj and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-18 with Business & Economics categories.
Self-service technologies (SSTs) have practical applications across various industries, improving operational efficiency and customer satisfaction. In retail, self-checkout kiosks and mobile payment apps streamline the purchasing process, reducing waiting times and enhancing convenience. The hospitality industry utilizes SSTs through self-service check-in kiosks and digital concierge services. In healthcare, patients can use self-service portals to schedule appointments, access medical records, and complete pre-visit forms. In banking and finance, ATMs, mobile apps, and AI-powered chatbots offer access to essential services without the need for in-person assistance. These practical implementations demonstrate the versatility and importance of SSTs in modernizing service delivery across sectors. Practical Applications of Self-Service Technologies Across Industries explores self-service technology (SST) as a transformative force across industries. It examines practical applications of SST for improved customer service and business operations. This book covers topics such as smart technology, consumer behavior, and blockchain, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.
Connected Intelligence
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Author : Charlie Morgan
language : en
Publisher: eBookIt.com
Release Date : 2024-07-08
Connected Intelligence written by Charlie Morgan and has been published by eBookIt.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-08 with Computers categories.
Discover the Future of Innovation Are you ready to step into the future where Artificial Intelligence and the Internet of Things converge to revolutionize every aspect of our lives? This groundbreaking book dives deep into this transformative era, unveiling the limitless possibilities that await. Interest: Imagine a world where your home anticipates your needs, where cities are smart and responsive, and where healthcare is personalized and proactive. Through rich, insightful chapters, explore how AI and IoT are reshaping industries across the spectrum– from smart homes to intelligent cities, from cutting-edge healthcare to advanced agriculture. Feel the pulse of innovation as you navigate through enthralling chapters on core concepts, smart homes, intelligent cities, and beyond. Discover real-world applications and success stories that showcase the extraordinary potential of AIoT, while uncovering the ethical considerations and challenges that come with this exciting new frontier. Desire: Envision the limitless potential of AIoT in revolutionizing manufacturing, transforming retail experiences, optimizing energy use, and enhancing transportation systems. Unearth the secrets of precision farming, AI-powered security, and smart grids. With captivating insights on every page, you'll find yourself captivated by the boundless opportunities and innovations that AI and IoT present. Join the pioneers of tomorrow. Action: Don't miss your chance to be at the forefront of a technological revolution. Whether you're a tech enthusiast, a business leader, or simply curious about the future, this book provides a comprehensive guide to navigating the new world shaped by AI and IoT. Grab your copy today and start exploring the future that is already here.
The Handbook On Generative A I For Msmes And Non Profits Part 1
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Author : ARNEL LOPEZ CADELINA
language : en
Publisher: ARNEL LOPEZ CADELIÑA
Release Date : 2024-12-31
The Handbook On Generative A I For Msmes And Non Profits Part 1 written by ARNEL LOPEZ CADELINA and has been published by ARNEL LOPEZ CADELIÑA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-31 with Business & Economics categories.
THE HANDBOOK ON GENERATIVE A.I. FOR MSMEs and Non-Profits is the first of a two parts e-book. This first part is an essential resource for leaders seeking to understand the background, the tools and how to harness the potential of generative AI in their organizations. By providing clear guidance on strategy development, implementation, and overcoming challenges, this handbook aims to equip MSMEs and non-profits with the basic knowledge needed to thrive in an increasingly digital world.
Build A Growth Engine That Runs Automatically Systems Funnels And Strategic Automation
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Author : Simon Schroth
language : en
Publisher: Recorded Books
Release Date : 2025-04-08
Build A Growth Engine That Runs Automatically Systems Funnels And Strategic Automation written by Simon Schroth and has been published by Recorded Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-08 with Business & Economics categories.
Scaling a business requires more than just hard work—it requires systems that can run on autopilot. Build a Growth Engine That Runs Automatically teaches you how to design an automated business model that generates leads, converts customers, and drives revenue without your constant involvement. This book shows you how to set up automated sales funnels, use marketing automation tools, and create systems that handle repetitive tasks. You’ll learn how to design a growth engine that consistently nurtures leads, makes sales, and increases customer lifetime value. The book also covers the best practices for integrating automation with your business strategy, ensuring that your systems are efficient, scalable, and profitable. By the end of this book, you’ll have a clear blueprint for creating a self-sustaining growth engine that allows you to focus on strategic decisions while your business grows on autopilot. If you want to scale quickly and efficiently, Build a Growth Engine That Runs Automatically provides you with the framework for achieving just that.
Anesthesia Outside The Operating Room
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Author : Richard D. Urman
language : en
Publisher: Oxford University Press
Release Date : 2018-08-10
Anesthesia Outside The Operating Room written by Richard D. Urman and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-10 with Medical categories.
Anesthesia Outside of the Operating Room is a comprehensive, up-to-date textbook that covers all aspects of anesthesia care in OOR settings, from financial considerations to anesthetic techniques to quality assurance. With increasing numbers of procedures such as cardiac catheterization and imaging taking place outside of the main OR, anesthesia providers as well as non-anesthesia members of the patient care team will find this book critical to their understanding of the principles of anesthesia care in unique settings which may have limited physical resources. The book includes chapters on patient monitoring techniques, pre-procedure evaluation and post-procedure care, and procedural sedation performed by non-anesthesia providers. Its authors address problems of anesthesia that have unique answers in OOR settings, such as patient transport and cardiac arrest, and discuss technological progress and considerations for the future. The text also covers surgical procedures and anesthetic considerations by procedure location, such as radiology, infertility clinics, field and military environments, and pediatric settings, among many others Select guidelines from the American Society of Anesthesiologists (ASA) are provided as well. Edited by the senior faculty from Harvard Medical School and with contributions from other academic institutions, Anesthesia Outside of the Operating Room provides a unique and convenient compendium of expertise and experience.