Practical Applications Of Self Service Technologies Across Industries
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Practical Applications Of Self Service Technologies Across Industries
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Author : Verma, Balraj
language : en
Publisher: IGI Global
Release Date : 2025-06-18
Practical Applications Of Self Service Technologies Across Industries written by Verma, Balraj and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-18 with Business & Economics categories.
Self-service technologies (SSTs) have practical applications across various industries, improving operational efficiency and customer satisfaction. In retail, self-checkout kiosks and mobile payment apps streamline the purchasing process, reducing waiting times and enhancing convenience. The hospitality industry utilizes SSTs through self-service check-in kiosks and digital concierge services. In healthcare, patients can use self-service portals to schedule appointments, access medical records, and complete pre-visit forms. In banking and finance, ATMs, mobile apps, and AI-powered chatbots offer access to essential services without the need for in-person assistance. These practical implementations demonstrate the versatility and importance of SSTs in modernizing service delivery across sectors. Practical Applications of Self-Service Technologies Across Industries explores self-service technology (SST) as a transformative force across industries. It examines practical applications of SST for improved customer service and business operations. This book covers topics such as smart technology, consumer behavior, and blockchain, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.
E Service New Directions In Theory And Practice
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Author : Roland T. Rust
language : en
Publisher: Taylor & Francis
Release Date : 2016-09-16
E Service New Directions In Theory And Practice written by Roland T. Rust and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-16 with Business & Economics categories.
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
Service Science In China
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Author : Jiazhen Huo
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-01-06
Service Science In China written by Jiazhen Huo and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-06 with Business & Economics categories.
A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.
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Author :
language : en
Publisher: AHFE Conference
Release Date :
written by and has been published by AHFE Conference this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Advances In Information Systems Development
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Author : Anders G. Nilsson
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-07-15
Advances In Information Systems Development written by Anders G. Nilsson and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-15 with Computers categories.
Advances in Information Systems Development: Bridging the Gap between Academia and Industry, Volumes 1 and 2, are the collected proceedings of the Fourteenth International Conference on Information Systems Development: Methods and Tools, Theory and Practice – ISD’2005 Conference. These latest volumes on Information Systems Development examine the exchange of ideas between academia and industry and aims to explore new solutions. The field of Information Systems Development (ISD) progresses rapidly, continually creating new challenges for the professionals involved. New concepts, approaches and techniques of systems development emerge constantly in this field. The seven conference tracks highlighted at the Fourteenth International Conference on Information Systems Development – ISD’2005 Conference: - Co-design of Business and IT - Communication and Methods - Human Values of Information Technology - Service Development and IT - Requirements Engineering in the IS Life-Cycle - Semantic Web Approaches and Applications - Management and IT
Service Automation Framework
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Author : Jan Willem Middelburg
language : en
Publisher: Van Haren
Release Date : 2017-01-01
Service Automation Framework written by Jan Willem Middelburg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-01 with Architecture categories.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Cloud Computing Essentials A Practical Guide With Examples
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Author : William E. Clark
language : en
Publisher: Nobtrex LLC
Release Date : 2025-04-20
Cloud Computing Essentials A Practical Guide With Examples written by William E. Clark and has been published by Nobtrex LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-20 with Computers categories.
Cloud Computing Essentials: A Practical Guide with Examples delivers a clear and thorough introduction to the foundational technologies, architectures, and practical skills required for effective cloud adoption. Covering key concepts such as service models, virtualization, storage management, security, and automation, this book provides readers with systematic, step-by-step guidance through every stage of engaging with cloud platforms. The coverage is structured to address the needs of learners new to the field, offering detailed walkthroughs and real-world scenarios to facilitate hands-on understanding and immediate application. Each chapter is organized around essential aspects of cloud computing, from account setup and initial deployment to advanced topics such as continuous integration, cost management, and compliance requirements. Readers are introduced to major cloud providers, gain practical experience using popular platforms, and build the competence needed to choose and manage the right cloud models and services for varying project requirements. The book addresses both technical and operational concerns, ensuring a well-rounded perspective suited to diverse business and academic contexts. Ideal for students, technology professionals, and self-learners, this guide emphasizes clarity, precision, and practical relevance. On completion, readers will be equipped to confidently navigate cloud environments, implement secure and scalable solutions, and understand the broader implications of cloud technology adoption. Designed as a comprehensive resource for building foundational skills, the book supports both structured coursework and independent study in today’s rapidly evolving digital landscape.
Technology Application In Aviation Tourism And Hospitality
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Author : Azizul Hassan
language : en
Publisher: Springer Nature
Release Date : 2022-10-22
Technology Application In Aviation Tourism And Hospitality written by Azizul Hassan and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-22 with Business & Economics categories.
This book covers multiple areas such as technology and the type of application in aviation, tourism and hospitality with looking at current and future technology application, as well as in a rural tourism perspective. The strength of this book comes from the authors themselves coming from multiple higher institutions in Malaysia and Indonesia as these two countries are the top two countries in Southeast Asia with the world's most popular tourist destinations and for a reason: a tropical climate, rich culture, gorgeous beaches, wonderful food and low prices. This book is also packed with detailed knowledge in the area of air travel, as well as deep understanding on the related theories used as theoretical underpin in performing air travel research. This book provides insightful discussion and very beneficial to the reader. This book is suitable for the following readers: general, students, travelers, academics, tourism consultants, aviation regulators, aviation practitioners and ministries of tourism. Readers are also exposed to recent issues and development pertaining technology application in aviation tourism and hospitality, theoretical discussion related to technology application as well as its application and future research application.
Industrial Informatics Design Use And Innovation Perspectives And Services
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Author : Holmström, Jonny
language : en
Publisher: IGI Global
Release Date : 2010-06-30
Industrial Informatics Design Use And Innovation Perspectives And Services written by Holmström, Jonny and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-30 with Business & Economics categories.
"This book provides a sound grounding in what industrial informatics is and in what directions the field is moving, providing a broad state-of-the-art review and showing connections and gaps in knowledge for those who design and use information technologies in industrial settings"--Provided by publisher.
Proceedings Of The 2nd International Joint Conference On Hospitality And Tourism Ijcht 2022 6 7 October 2022 Singaraja Bali Indonesia
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Author : I Nyoman Saputra Wahyu Wijaya
language : en
Publisher: European Alliance for Innovation
Release Date : 2022-12-12
Proceedings Of The 2nd International Joint Conference On Hospitality And Tourism Ijcht 2022 6 7 October 2022 Singaraja Bali Indonesia written by I Nyoman Saputra Wahyu Wijaya and has been published by European Alliance for Innovation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-12-12 with Business & Economics categories.
The 2nd International Joint Conference on Hospitality and Tourism (IJCHT) is an international forum that organized by the faculty of engineering and vocational, Universitas Pendidikan Ganesha, Bali, Indonesia as main organizer, previously the first (IJCHT) was held in UiTM Mara, Cawanag Pulau Pinang, Malaysia. The co-organized come from any other international institutions such as (1) Çanakkale Onsekiz Mart University, Turkiye/TROAS International Tourism Research Association (Turki), (2) Thammasat University, GSTM, National Institute of Development Administration (Thailand), (3) Universiti Teknologi MARA Cawangan Pulau Pinang (Malaysia), (4) the University of South Florida, Muma College of Business School of Hospitality and Tourism Management (USA), (5) Universitas Negeri Surabaya, (6) Forum Tata Boga Indonesia (Indonesia), (8) Perkumpulan Prodi Pendidikan Tata Busana Indonesia (Indonesia). IJCHT is an academic forum in tourism, hospitality and vocational education, to bring together academics, researchers and professionals to present their ideas and experiences in a scientific event, with the main theme “Supporting Sustainable Tourism by means of three basic frameworks: social, creative economy and environment”. IJCHT 2022 welcomes paper submissions for innovative work from researchers from diverse backgrounds including students, teachers, researchers, practitioners and the general public in tourism and hospitality industry and also in vocational education. The 2 nd International joint Conference on Hospitality and Tourism is attended by participants from more than 29 different university and institute, who represent Two different countries, namely Indonesia and France. Therefore, on behalf of the committee and the Research Institute of Universitas Pendidikan Ganesha. The success of the IJCHT 2022 is due to the support of many people i.e. steering committee members, program committee members, organizing committee members, authors, presenters, participants, keynote speakers, student committee, and people in other various roles. We would like to thank them all. (presenter and author) come from more than 5 (five) countries with international presenters of 68 participants out of 154 participants or 44.1% of all presenters at this Conference. This does not include participants other additions that were present were invitations (non-presenters) from the Undiksha Leaders, the Committee IJCHT, and Tourism Vocational School Teachers in Bali Province, as well as Undiksha Students. Participation of participants as presenters and authors in this international conference consisting of 10 countries (12 universities abroad) and 20 universities/institutions in Indonesia. This conference was also attended online via the zoom link and YouTube. Conference via zoom followed by 300 participants consisting of Undiksha students and other participants from within the country or abroad. While on the youtube link at the conference took place attended by 455 participants (455 views. Streamed on live Oct 6, 2022). Therefore, on behalf of the committee and the Research Institute of Universitas Pendidikan Ganesha. The success of the IJCHT 2022 is due to the support of many people i.e. steering committee members, program committee members, organizing committee members, authors, presenters, participants, keynote speakers, student committee, and people in other various roles. We would like to thank them all.