Service Automation Framework
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Service Automation Framework
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Author : Jan-Willem Middelburg
language : en
Publisher: Van Haren
Release Date : 2017-01-01
Service Automation Framework written by Jan-Willem Middelburg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-01 with Education categories.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Service Automation Foundation Courseware
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Author : Jan-Willem Middelburg
language : en
Publisher:
Release Date : 2018
Service Automation Foundation Courseware written by Jan-Willem Middelburg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with categories.
Practical Security Automation And Testing
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Author : Tony Hsiang-Chih Hsu
language : en
Publisher: Packt Publishing Ltd
Release Date : 2019-02-04
Practical Security Automation And Testing written by Tony Hsiang-Chih Hsu and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-04 with Computers categories.
Your one stop guide to automating infrastructure security using DevOps and DevSecOps Key FeaturesSecure and automate techniques to protect web, mobile or cloud servicesAutomate secure code inspection in C++, Java, Python, and JavaScriptIntegrate security testing with automation frameworks like fuzz, BDD, Selenium and Robot FrameworkBook Description Security automation is the automatic handling of software security assessments tasks. This book helps you to build your security automation framework to scan for vulnerabilities without human intervention. This book will teach you to adopt security automation techniques to continuously improve your entire software development and security testing. You will learn to use open source tools and techniques to integrate security testing tools directly into your CI/CD framework. With this book, you will see how to implement security inspection at every layer, such as secure code inspection, fuzz testing, Rest API, privacy, infrastructure security, and web UI testing. With the help of practical examples, this book will teach you to implement the combination of automation and Security in DevOps. You will learn about the integration of security testing results for an overall security status for projects. By the end of this book, you will be confident implementing automation security in all layers of your software development stages and will be able to build your own in-house security automation platform throughout your mobile and cloud releases. What you will learnAutomate secure code inspection with open source tools and effective secure code scanning suggestionsApply security testing tools and automation frameworks to identify security vulnerabilities in web, mobile and cloud servicesIntegrate security testing tools such as OWASP ZAP, NMAP, SSLyze, SQLMap, and OpenSCAPImplement automation testing techniques with Selenium, JMeter, Robot Framework, Gauntlt, BDD, DDT, and Python unittestExecute security testing of a Rest API Implement web application security with open source tools and script templates for CI/CD integrationIntegrate various types of security testing tool results from a single project into one dashboardWho this book is for The book is for software developers, architects, testers and QA engineers who are looking to leverage automated security testing techniques.
Automated Web Testing
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Author : G. Suden
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-07-18
Automated Web Testing written by G. Suden and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-18 with categories.
Automated Web Testing is a step by step guide for the web application testers who want to try their hands at automated testing. It provides step by step instructions for setting up the Automation Framework from scratch. The framework is quite generic and as such can be applied to most website projects. This book concentrates on the 'practical side' of automated testing rather than the 'theoretical side'. It includes the complete listings of the automation code for the demo website that has been set up for you to test against. The code listings explain the logic of individual tests and generic functions. The book covers: Start with an overview of a typical web application architecture. Set up the environment for automation. The software we will use is open source and freeware! Learn techniques to identify elements on web pages. Set up the Automation Framework and Object Repository from scratch. Add important features to the Automation Framework such as reporting result comparisons, saving screenshots, logging information to a Console and CSV files etc. Automate data entry, verification and negative tests using the demo website. Automate tabular and summary reports. Automate Data Driven Testing using Microsoft Excel data sources followed by adding more useful features to the Automation Framework. Cross Browser Testing using Firefox, Chrome, Internet Explorer, Edge, Safari and Opera web browsers. Automate Web Services Testing using a demo web service. Perform advanced user interactions like Drag-and-Drop, Context Click, executing JavaScripts etc. in web pages.
Service Automation In The Public Sector
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Author : Gustaf Juell-Skielse
language : en
Publisher: Springer Nature
Release Date : 2022-03-14
Service Automation In The Public Sector written by Gustaf Juell-Skielse and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-14 with Business & Economics categories.
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Enterprise Devops Framework
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Author : Shamayel M. Farooqui
language : en
Publisher: Apress
Release Date : 2018-08-07
Enterprise Devops Framework written by Shamayel M. Farooqui and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-07 with Computers categories.
Transform your IT organization from one weighed down by set practices to one with a DevOps culture and a cloud-first strategy that is optimized by automation and other lean practices. In this engaging read, you will discover the opportunities, challenges, lessons, and rewards that CA Technologies encountered when making their agile and DevOps transformation. In Enterprise DevOps Framework author Shamayel Farooqui shows you how agile adoption will enable your organization to stay ahead in an ever-changing business environment and meet your customers’ needs. He includes detailed references to key concepts such as agile, hybrid and cloud technology, infrastructure management, and process automation. What You’ll Learn Establish the focus areas for your IT organization Prepare for the challenges of transforming your enterprise to a DevOps, agile organization Know the key steps for executing an enterprise DevOps strategy Build a strong team of DevOps individuals focused on improving the efficiency of your organization through Agile methodologies, automation, cloud adoption, and “infrastructure as code” practices Who This Book Is For IT administrators, operational personnel, cloud professionals, DevOps professionals, human resources professionals, managers, and C-level staff
Mastering Soapui
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Author : Pranai Nandan
language : en
Publisher: Packt Publishing Ltd
Release Date : 2016-08-30
Mastering Soapui written by Pranai Nandan and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-30 with Computers categories.
Master the art of testing and automating your SOA using SoapUI About This Book Design real-time test automation frameworks for Enterprise applications using SoapUI Learn how to solve test automation issues for complex systems A complete guide to understanding SOA automation from quality assurance to business assurance Who This Book Is For The book is intended for test architects, SOA test specialists, automation testers, test managers, and software developers who have a good understanding of SOA, web services, Groovy Scripting, and the SOAP UI tool. What You Will Learn Familiarize yourself with Test Web services from functional, nonfunctional, and security aspects Learn to test real-time service orchestrations Design test automation solutions for SOA-based Enterprise applications Learn multilayer test automation Selenium plus SoapUI under a single umbrella Integrate your SoapUI framework with Jenkins In Detail SoapUI is an open-source cross-platform testing application that provides complete test coverage and supports all the standard protocols and technologies. This book includes real-time examples of implementing SoapUI to achieve quality and business assurance. Starting with the features and functionalities of SoapUI, the book will then focus on functional testing, load testing, and security testing of web services. Furthermore, you will learn how to automate your services and then design data-driven, keyword-driven, and hybrid-driven frameworks in SoapUI. Then the book will show you how to test UIs and services using SoapUI with the help of Selenium. You will also learn how to integrate SoapUI with Jenkins for CI and SoapUI test with QC with backward- and forward-compatibility. The final part of the book will show you how to virtualize a service response in SoapUI using Service Mocking. You will finish the journey by discovering the best practices for SoapUI test automation and preparing yourself for the online certification of SoapUI. Style and approach Filled with real-time examples, this book will help readers take their knowledge to the next level. This book is a comprehensive guide that will cover the end-to-end life cycle of implementing SoapUI in various phases of software testing and the software development life cycle.
Iot Automation
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Author : Jerker Delsing
language : en
Publisher: CRC Press
Release Date : 2017-02-17
Iot Automation written by Jerker Delsing and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-17 with Computers categories.
This book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. Features Covers the design and implementation of IoT based automation systems. Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. Tools, templates, code etc. described in the book will be accessible through open sources project Arrowhead Framework Wiki at forge.soa4d.org/ Written by the leading experts in the European Union and around the globe.
Robots Artificial Intelligence And Service Automation In Travel Tourism And Hospitality
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Author : Stanislav Ivanov
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-10-14
Robots Artificial Intelligence And Service Automation In Travel Tourism And Hospitality written by Stanislav Ivanov and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-14 with Business & Economics categories.
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Iot Automation
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Author : Jerker Delsing
language : en
Publisher: CRC Press
Release Date : 2017-02-17
Iot Automation written by Jerker Delsing and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-17 with Computers categories.
This book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. Features Covers the design and implementation of IoT based automation systems. Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. Tools, templates, code etc. described in the book will be accessible through open sources project Arrowhead Framework Wiki at forge.soa4d.org/ Written by the leading experts in the European Union and around the globe.