Service Automation Framework
DOWNLOAD
Download Service Automation Framework PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Service Automation Framework book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Service Automation Framework
DOWNLOAD
Author : Jan Willem Middelburg
language : en
Publisher: Van Haren
Release Date : 2017-01-01
Service Automation Framework written by Jan Willem Middelburg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-01 with Architecture categories.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Service Automation Foundation Courseware
DOWNLOAD
Author : Jan Willem Middelburg
language : en
Publisher: Van Haren
Release Date : 2018-02-08
Service Automation Foundation Courseware written by Jan Willem Middelburg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-08 with Architecture categories.
Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
Robots Artificial Intelligence And Service Automation In Travel Tourism And Hospitality
DOWNLOAD
Author : Stanislav Ivanov
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-10-14
Robots Artificial Intelligence And Service Automation In Travel Tourism And Hospitality written by Stanislav Ivanov and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-14 with Business & Economics categories.
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Just Enough Software Test Automation
DOWNLOAD
Author : Daniel J. Mosley
language : en
Publisher: Prentice Hall Professional
Release Date : 2002
Just Enough Software Test Automation written by Daniel J. Mosley and has been published by Prentice Hall Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Computers categories.
Offers advice on designing and implementing a software test automation infrastructure, and identifies what current popular testing approaches can and cannot accomplish. Rejecting the automation life cycle model, the authors favor limited automation of unit, integration, and system testing. They also present a control synchronized data-driven framework to help jump-start an automation project. Examples are provided in the Rational suite test studio, and source code is available at a supporting web site. Annotation copyrighted by Book News, Inc., Portland, OR.
Site Reliability Engineering
DOWNLOAD
Author : Niall Richard Murphy
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2016-03-23
Site Reliability Engineering written by Niall Richard Murphy and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-23 with Computers categories.
The overwhelming majority of a software systemâ??s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Googleâ??s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. Youâ??ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficientâ??lessons directly applicable to your organization. This book is divided into four sections: Introductionâ??Learn what site reliability engineering is and why it differs from conventional IT industry practices Principlesâ??Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practicesâ??Understand the theory and practice of an SREâ??s day-to-day work: building and operating large distributed computing systems Managementâ??Explore Google's best practices for training, communication, and meetings that your organization can use
Iot Automation
DOWNLOAD
Author : Jerker Delsing
language : en
Publisher: CRC Press
Release Date : 2017-02-17
Iot Automation written by Jerker Delsing and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-17 with Computers categories.
This book presents an in-depth description of the Arrowhead Framework and how it fosters interoperability between IoT devices at service level, specifically addressing application. The Arrowhead Framework utilizes SOA technology and the concepts of local clouds to provide required automation capabilities such as: real time control, security, scalability, and engineering simplicity. Arrowhead Framework supports the realization of collaborative automation; it is the only IoT Framework that addresses global interoperability across multiplet SOA technologies. With these features, the Arrowhead Framework enables the design, engineering, and operation of large automation systems for a wide range of applications utilizing IoT and CPS technologies. The book provides application examples from a wide number of industrial fields e.g. airline maintenance, mining maintenance, smart production, electro-mobility, automative test, smart cities—all in response to EU societal challenges. Features Covers the design and implementation of IoT based automation systems. Industrial usage of Internet of Things and Cyber Physical Systems made feasible through Arrowhead Framework. Functions as a design cookbook for building automation systems using IoT/CPS and Arrowhead Framework. Tools, templates, code etc. described in the book will be accessible through open sources project Arrowhead Framework Wiki at forge.soa4d.org/ Written by the leading experts in the European Union and around the globe.
Robotic Process Automation And Risk Mitigation
DOWNLOAD
Author : Mary Cecelia Lacity
language : en
Publisher:
Release Date : 2017
Robotic Process Automation And Risk Mitigation written by Mary Cecelia Lacity and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Automation categories.
The Robotic Process Automation Handbook
DOWNLOAD
Author : Tom Taulli
language : en
Publisher: Apress
Release Date : 2020-02-28
The Robotic Process Automation Handbook written by Tom Taulli and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-28 with Computers categories.
While Robotic Process Automation (RPA) has been around for about 20 years, it has hit an inflection point because of the convergence of cloud computing, big data and AI. This book shows you how to leverage RPA effectively in your company to automate repetitive and rules-based processes, such as scheduling, inputting/transferring data, cut and paste, filling out forms, and search. Using practical aspects of implementing the technology (based on case studies and industry best practices), you’ll see how companies have been able to realize substantial ROI (Return On Investment) with their implementations, such as by lessening the need for hiring or outsourcing. By understanding the core concepts of RPA, you’ll also see that the technology significantly increases compliance – leading to fewer issues with regulations – and minimizes costly errors. RPA software revenues have recently soared by over 60 percent, which is the fastest ramp in the tech industry, and they are expected to exceed $1 billion by the end of 2019. It is generally seamless with legacy IT environments, making it easier for companies to pursue a strategy of digital transformation and can even be a gateway to AI. The Robotic Process Automation Handbook puts everything you need to know into one place to be a part of this wave. What You'll Learn Develop the right strategy and plan Deal with resistance and fears from employees Take an in-depth look at the leading RPA systems, including where they are most effective, the risks and the costs Evaluate an RPA system Who This Book Is For IT specialists and managers at mid-to-large companies
Intelligent Automation
DOWNLOAD
Author : Pascal Bornet
language : en
Publisher:
Release Date : 2020
Intelligent Automation written by Pascal Bornet and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Artificial intelligence categories.
Introduction. Understanding IA - pt. 1. The promise of IA for a better world -- pt. 2. IA technologies explained -- pt. 3. How organizations succeed in implementing IA -- pt. 4. Reinventing society with IA - Conclusion. Our world urgently needs more IA! - Asset. IA use cases library - Appendix. List of IA experts who took part in the survey - Appendix. Artistic inspiration from IA.
Managing Benefits
DOWNLOAD
Author : Steve Jenner
language : en
Publisher:
Release Date : 2014-09-29
Managing Benefits written by Steve Jenner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-29 with Capital investments categories.
Projects and programmes should achieve a return on the investment made by the owner or sponsor. This return is now thought of as the benefits that accrue from the investment: some financial, others perhaps harder to define, but nonetheless just as important in justifying the investment. Making sure that they are realised, and that unanticipated benefits are maximised, is as important as the initial justification, and without that many projects have earned a bad name for project management. This publication provides comprehensive guidance on how to manage delivery of the benefits used to justify investment in change. It provides guidance for all involved in successful change delivery from senior responsible owners and directors through to portfolio, programme and project managers. The guidance is the source material for an accredited qualification from APMG-International