An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application
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An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application Based On The Ibm Change And Configuration Management Database Ccmdb
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Author : Jane Jurkscheit
language : en
Publisher: Anchor Academic Publishing (aap_verlag)
Release Date : 2014-02-01
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application Based On The Ibm Change And Configuration Management Database Ccmdb written by Jane Jurkscheit and has been published by Anchor Academic Publishing (aap_verlag) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-01 with Computers categories.
In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application
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Author : Jane Jurkscheit
language : en
Publisher: GRIN Verlag
Release Date : 2012-11-27
An Analysis Of The Success Factors In Implementing An Itil Based It Change And Release Management Application written by Jane Jurkscheit and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-27 with Computers categories.
Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release management application and will moreover find further success factors. This is done with help of five hypothesises. The five hypothesises are based on the HR change management issues, on the ITIL® reference model and on general process issues. The HR change management offers with the eight step model of Kotter critical success factor for changes in the business. Publications of Kotter are used to illustrate that the described success factors lead to successful HR change implementation. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation and are used for a research for the effectiveness of this model. The ITIL® reference model and process issues publications of the official ITIL® source and literature of Laudon & Laudon are used for the present thesis. In addition other researchers in this field are important mentioned as well. Subsequent to that, the findings were integrated into the questionnaire and the interviews and used as well get an initial assessment. The mixture of the qualitative and quantitative approaches uses the strengths of both methods. The given answers strongly depend on the respondent’s point of view. It becomes clear that a successful implementation of an IT change and release management application comes not only from the implementation of the HR change management issues but also from the implementation of the IT issues. The combination of HR and IT issues with their specialised success factors is the best way to gain a successful IT change and release management implementation. But the research discovered further improvements and optimisations which mainly deal with redesigned processes. The process redesigns based on modification on the ITIL® reference model to optimise the IT change process. The optimisations include a skip of the formal RfC request form to shorten the whole process-chain during the application of an IT change. Furthermore an implementation of a key technical employee should be deploy to authorise the IT change instead of an authorisation of the central positioned change manager.
Systems Software And Services Process Improvement
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Author : Rory V. Connor
language : en
Publisher: Springer
Release Date : 2011-06-24
Systems Software And Services Process Improvement written by Rory V. Connor and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-24 with Computers categories.
This volume constitutes the refereed proceedings of the 18th EuroSPI conference, held in Roskilde, Denmark, in June 2011. The 18 revised full papers presented together with 9 key notes were carefully reviewed and selected. They are organized in topical sections on SPI and assessments; SPI and implementation; SPI and improvement methods; SPI organization; SPI people/ teams; SPI and reuse; selected key notes for SPI implementation.
Itil V3 Planning To Implement Service Management
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Author : Colin Rudd
language : en
Publisher: The Stationery Office
Release Date : 2010
Itil V3 Planning To Implement Service Management written by Colin Rudd and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.
Change And Release Failed Opportunities
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Author : Laurent Duenas
language : en
Publisher: theITSMpractitioner.com
Release Date :
Change And Release Failed Opportunities written by Laurent Duenas and has been published by theITSMpractitioner.com this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
The processes presented in this book and their activities are far from being novelties for IT organizations. All of them have implemented both processes. Each one does so in a more or less organized way, matching best its needs and priorities. Some of them rely on the best practices of the ITIL framework in a somewhat accurate way. That depends on their individual ability to understand or analyze it, or even according to the amount of efforts they are ready to make. Therefore, companies' results are very diverse. This brings about questions, doubts and calls for analysis. This book aims to present the discrepancies between theory and reality. It is based on findings gathered by observing companies and shared information from a number of ITSM professionals.Through the topics it raises, this book strives to bring substantive answers to concrete issues.
Itil Intermediate Certification Companion Study Guide
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Author : Helen Morris
language : en
Publisher: John Wiley & Sons
Release Date : 2017-08-04
Itil Intermediate Certification Companion Study Guide written by Helen Morris and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-04 with Computers categories.
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
Process Improvement And Cmmi For Systems And Software
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Author : Ron S. Kenett
language : en
Publisher: CRC Press
Release Date : 2010-03-09
Process Improvement And Cmmi For Systems And Software written by Ron S. Kenett and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-09 with Business & Economics categories.
Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr
Operational Support And Analysis
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Author : John Sansbury
language : en
Publisher: BCS, The Chartered Institute
Release Date : 2010
Operational Support And Analysis written by John Sansbury and has been published by BCS, The Chartered Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology.
Critical Success Factors Of Offshore Software Development Projects
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Author : Martin Wiener
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-12-10
Critical Success Factors Of Offshore Software Development Projects written by Martin Wiener and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-10 with Business & Economics categories.
Why do projects succeed or fail? Can managers influence the outcome of a project? Are there core indicators that are extremely important in reaching targeted goals, values and - pectations? Nearly every manager responsible for a project has to deal with such questions sooner or later. This is especially the case for projects that are innovative to an organization. With the emergence of global communication technologies and driven by the desire of corporations to take advantage of the lower costs of production and skilled labor in devel- ing countries, the movement in German-speaking countries to export work offshore has - perienced a notable rise in popularity. The offshoring of information technology and software development has spawned an entire industry. Still, many offshore projects do not live up to their expectations. This book offers an enlightening and detailed analysis of the phenomenon of offshoring software development and its critical success factors. The critical success factor approach - lows management to harness the organization's resources on those issues that will make a d- ference. It will help to focus attention on major concerns and guide businesses in creating and measuring success.
Cio
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Author :
language : en
Publisher:
Release Date : 2007-06-01
Cio written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-01 with categories.