Itil V3 Planning To Implement Service Management
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Itil V3 Planning To Implement Service Management
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Author : Colin Rudd
language : en
Publisher: The Stationery Office
Release Date : 2010
Itil V3 Planning To Implement Service Management written by Colin Rudd and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Computer networks categories.
This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.
Itil V3 Service Capability Ppo Planning Protection And Optimization Of It Services Best Practices Study And Implementation Guide
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Author : Ivanka Menken
language : en
Publisher:
Release Date : 2009
Itil V3 Service Capability Ppo Planning Protection And Optimization Of It Services Best Practices Study And Implementation Guide written by Ivanka Menken and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Computers categories.
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL® PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: Introduction and Overview * Planning, Protection and Optimization in the context of the Service Lifecycle * The Service value proposition * Role of processes in Service Management * How Service Management creates business value Core Planning, Protection and Optimization Processes: Capacity Management * Conducting capacity management to contribute to quality assurance * Purpose, goals and objectives * Delivering against Service Level targets * Meeting cost and time constraints * Activities, methods and techniques * Fit-for-purpose and fit-for-use Availability Management * Contributing to quality for fit-for-purpose and fit-for-use services * Scope of the process * Enabling Availability Management through activities, methods and techniques * How Availability Management creates business value * Triggers, input and output to other processes * Establishing metrics to ensure process quality IT Service Continuity Management (ITSC) * Ensuring quality assurance when introducing services through effective ITSC management * Illustrating the main activities * Managing risks * Planning for recovery * Policies and principles * Challenges and critical success factors Information Security Management * Analyzing how Information Security Management contributes to quality assurance for new services * Aligning IT security with business security * Ensuring confidentiality, integrity and availability * How Information Security Management generates business value * Activities, methods and techniques * Key metrics to measure success Demand Management * Purpose, goals and objectives * Influencing customer demand * Coupling capacity with demand * Activities, methods and techniques Risk Management * Risks relative to the Planning, Protection and Optimization process management * Identifying the challenges, critical success factors and risks related to the other processes * The risks directly related with Service Design * How risks relate to the practice elements of Planning, Protection and Optimization Roles and Responsibilities * Capacity management * Availability management * IT Service Continuity management * Information Security management Technology and Implementation Considerations * Generic requirements and evaluation criteria * Special technology functions and features related to Planning, Protection and Optimization * Good practices for implementation * Determining the evaluation criteria for technology and process implementation * Challenges, critical success factors and risks * Considerations for planning and implementing Service Management technologies Common Service Activities * Analyzing operations performed in day-to-day activities * The maturity model of technology management * Aligning operations with the overall service and process objectives * Service monitoring and control Continual Service Improvement * Implementing an effective CSI program * CSI in respect to organizational change * Best practice elemen
Itil Version 3 At A Glance
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Author : John O. Long
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-07-18
Itil Version 3 At A Glance written by John O. Long and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-18 with Computers categories.
ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Itil V3 Service Capability Ppo
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Author : Ivanka Menken
language : en
Publisher:
Release Date : 2009
Itil V3 Service Capability Ppo written by Ivanka Menken and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ITIL v3 PPO. This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: - Introduction and Overview - Core Planning, Protection and Optimization Processes: Capacity Management - Availability Management - IT Service Continuity Management (ITSe - Information Security Management - Demand Management - Risk Management - Roles and Responsibilities - Technology and Implementation Considerations - Common Service Activities - Continual Service Improvement The information provided in this book is based on version 3 of the ITIL framework, Other guidance provided includes: * Example templates. * Suggested criteria for implementing Planning, Protection and Optimization (PPO) processes. * Explanation of the more abstract ITIL concepts to improve understanding. * Review questions to assist study for the ITIL PPO exam. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.
It Service Management
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Author : Ernest Brewster
language : en
Publisher: BCS, The Chartered Institute
Release Date : 2010-02-24
It Service Management written by Ernest Brewster and has been published by BCS, The Chartered Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-24 with Business & Economics categories.
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb
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Author : Jochen Höfenstock
language : en
Publisher: GRIN Verlag
Release Date : 2009-11-23
An Efficient Holistic Implementation Plan Of The Itil Framework Version 3 For Smb written by Jochen Höfenstock and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-23 with Computers categories.
Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.
Itil Foundation Exam Study Guide
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Author : Liz Gallacher
language : en
Publisher: John Wiley & Sons
Release Date : 2012-10-15
Itil Foundation Exam Study Guide written by Liz Gallacher and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-15 with Computers categories.
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
It Service Management Based On Itil 2011 Edition
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Author : Pierre Bernard
language : en
Publisher: Van Haren
Release Date : 1970-01-01
It Service Management Based On Itil 2011 Edition written by Pierre Bernard and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Education categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Itil V3 Malc Managing Across The Lifecycle Of It Services Best Practices Study And Implementation Guide
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Author : Ivanka Menken
language : en
Publisher:
Release Date : 2009
Itil V3 Malc Managing Across The Lifecycle Of It Services Best Practices Study And Implementation Guide written by Ivanka Menken and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines: * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services * Prepare for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. This book is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to take the Managing Across the Lifecyle Certification Exam. Contents: It Service Management * The Four Perspectives (attributes) Of Itsm * Benefits Of Itsm * Business And It Alignment What Is Itil? * The Service Lifecycle * Mapping The Concepts Of Itil To The Service Lifecycle * How Does The Service Lifecycle Work? * Specialization & Coordination Across The Service Lifecycle Common Terminology * What Are Services? * Processes & Functions Principles Of Service Management * Business Units And Service Units * Types Of Service Providers * Agents * Encapsulation * Monitoring And Control Of It Service Management Service Strategy * Objectives Of Service Strategy * Benefits Of Service Strategy * Service Strategy Interfaces With Other Service Lifecycle Phases * Major Concepts Of Service Strategy * Service Portfolio Management * Financial Management * Demand Management * Challenges, Critical Success Factors And Risks Of Service Management Service Design * Objectives Of Service Design * Benefits Of Service Design * Five Major Aspects Of Service Design * Service Design Interfaces With Other Service Lifecycle Phases * Service Level Management * Service Catalogue Management * Supplier Management * Availability Management * Capacity Management * It Service Continuity Management * Information Security Management Service Transition * Objectives Of Service Transition * Benefits Of Service Transition * Interfaces To Other Service Lifecycle Phases * Transition Planning And Support * Change Management * Release And Deployment Management * Service Validation And Testing * Service Evaluation * Service Asset And Configuration Management * Knowledge Management Service Operation * Objectives Of Service Operation * Benefits Of Service Operation * Interfaces To Other Service Lifecycle Phases * Principles Of Service Operation * Event Management * Incident Management * Problem Management * Request Fulfillment * Access Management Itil Functions * The Service Desk * Technical Management * It Operations Management * Application Management And Much more..
Itil Lite
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Author : Malcolm Fry
language : en
Publisher: The Stationery Office
Release Date : 2010-03-09
Itil Lite written by Malcolm Fry and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-09 with Business & Economics categories.
ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.