An Intelligent Customer Complaint Management System With Application To The Transport And Logistics Industry
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An Intelligent Customer Complaint Management System With Application To The Transport And Logistics Industry
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Author : Alireza Faed
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-12
An Intelligent Customer Complaint Management System With Application To The Transport And Logistics Industry written by Alireza Faed and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-12 with Technology & Engineering categories.
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
Advances In Ontology Design And Patterns
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Author : K. Hammar
language : en
Publisher: IOS Press
Release Date : 2017-12-27
Advances In Ontology Design And Patterns written by K. Hammar and has been published by IOS Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-27 with Computers categories.
The study of patterns in the context of ontology engineering for the semantic web was pioneered more than a decade ago by Blomqvist, Sandkuhl and Gangemi. Since then, this line of research has flourished and led to the development of ontology design patterns, knowledge patterns, and linked data patterns: the patterns as they are known by ontology designers, knowledge engineers, and linked data publishers, respectively. A key characteristic of those patterns is that they are modular and reusable solutions to recurrent problems in ontology engineering and linked data publishing. This book contains recent contributions which advance the state of the art on theory and use of ontology design patterns. The papers collected in this book cover a range of topics, from a method to instantiate content patterns, a proposal on how to document a content pattern, to a number of patterns emerging in ontology modeling in various situations.
Recent Advances In Economics And Administration Sciences Concepts Researches And Applications
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Author : Ahmet Niyazi ÖZKER
language : en
Publisher: Livre de Lyon
Release Date : 2023-03-25
Recent Advances In Economics And Administration Sciences Concepts Researches And Applications written by Ahmet Niyazi ÖZKER and has been published by Livre de Lyon this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-03-25 with Business & Economics categories.
Recent Advances in Economics and Administration Sciences Concepts, Researches and Applications
Artificial Intelligence In Theory And Practice Iv
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Author : Tharam Dillon
language : en
Publisher: Springer
Release Date : 2015-10-02
Artificial Intelligence In Theory And Practice Iv written by Tharam Dillon and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-02 with Computers categories.
This book constitutes the refereed proceedings of the 4th IFIP TC 12 International Conference on Artificial Intelligence, IFIP AI 2015, Held as Part of WCC 2015, in Daejeon, South Korea, in October 2015. The 13 full papers presented were carefully reviewed and selected from 36 submissions. The papers are organized in topical sections on artificial intelligence techniques in biomedicine, artificial intelligence for knowledge management, computational intelligence and algorithms, and intelligent decision support systems.
Digital Business And Optimizing Operating Strategies
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Author : Akel, Gökhan
language : en
Publisher: IGI Global
Release Date : 2024-01-04
Digital Business And Optimizing Operating Strategies written by Akel, Gökhan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-01-04 with Business & Economics categories.
In the rapidly evolving digital era, businesses undergo profound transformations requiring strategic adaptation and optimization. Digital Business and Optimizing Operating Strategies delves into the intricate interplay between digital technology and business strategies, exploring various facets such as management, marketing, finance, human resources, and more within the digital market structure. This comprehensive book critically examines enterprises' skills, productivity, and adaptability in response to technological advancements and customer expectations. Covering a wide range of sub-topics, this book addresses the management of social media applications, the technological capabilities of human resources, digital sustainability, and the integration of artificial intelligence technology. By highlighting opportunities and challenges, the book serves as a valuable resource for researchers and practitioners across diverse disciplines, offering novel perspectives and cutting-edge practices in the digital business landscape. This book is designed to resonate with a diverse audience, and will appeal to researchers, marketing managers, metaverse enthusiasts, website designers and developers, e-commerce practitioners, social media users, consumer behavior and marketing researchers, and brand experts. It is an essential resource for both undergraduate and graduate students while also serving as a valuable reference for professionals in the field.
Computational Science And Technology
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Author : Rayner Alfred
language : en
Publisher: Springer Nature
Release Date : 2021-03-15
Computational Science And Technology written by Rayner Alfred and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-15 with Computers categories.
This book gathers the proceedings of the Seventh International Conference on Computational Science and Technology 2020 (ICCST 2020), held in Pattaya, Thailand, on 29–30 August 2020. The respective contributions offer practitioners and researchers a range of new computational techniques and solutions, identify emerging issues, and outline future research directions, while also showing them how to apply the latest large-scale, high-performance computational methods.
Journal Of Information Systems Engineering And Business Intelligence
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Author : Indra Kharisma Raharjana
language : id
Publisher: Journal of Information Systems Engineering and Business Intelligence
Release Date : 2017-04-03
Journal Of Information Systems Engineering And Business Intelligence written by Indra Kharisma Raharjana and has been published by Journal of Information Systems Engineering and Business Intelligence this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-03 with Computers categories.
Journal of Information System Engineering and Business Intelligence (JISEBI) focuses on Information System Engineering and its implementation, Business Intelligence, and its application. JISEBI is an international, peer review, electronic, and open access journal. JISEBI is seeking an original and high-quality manuscript. Information System Engineering is a multidisciplinary approach to all activities in the development and management of information system aiming to achieve organization goals. Business Intelligence (BI) focuses on techniques to transfer raw data into meaningful information for business analysis purposes, such as decision making, identification of new opportunities, and the implementation of business strategy. The goal of BI is to achieve a sustainable competitive advantage for businesses.
Decision Analytics Applications In Industry
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Author : P. K. Kapur
language : en
Publisher: Springer Nature
Release Date : 2020-05-27
Decision Analytics Applications In Industry written by P. K. Kapur and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-27 with Business & Economics categories.
This book presents a range of qualitative and quantitative analyses in areas such as cybersecurity, sustainability, multivariate analysis, customer satisfaction, parametric programming, software reliability growth modeling, and blockchain technology, to name but a few. It also highlights integrated methods and practices in the areas of machine learning and genetic algorithms. After discussing applications in supply chains and logistics, cloud computing, six sigma, production management, big data analysis, satellite imaging, game theory, biometric systems, quality, and system performance, the book examines the latest developments and breakthroughs in the field of science and technology, and provides novel problem-solving methods. The themes discussed in the book link contributions by researchers and practitioners from different branches of engineering and management, and hailing from around the globe. These contributions provide scholars with a platform to derive maximum utility in the area of analytics by subscribing to the idea of managing business through system sciences, operations, and management. Managers and decision-makers can learn a great deal from the respective chapters, which will help them devise their own business strategies and find real-world solutions to complex industrial problems.
Logistics 4 0
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Author : Turan Paksoy
language : en
Publisher: CRC Press
Release Date : 2020-12-17
Logistics 4 0 written by Turan Paksoy and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-17 with Technology & Engineering categories.
Industrial revolutions have impacted both, manufacturing and service. From the steam engine to digital automated production, the industrial revolutions have conduced significant changes in operations and supply chain management (SCM) processes. Swift changes in manufacturing and service systems have led to phenomenal improvements in productivity. The fast-paced environment brings new challenges and opportunities for the companies that are associated with the adaptation to the new concepts such as Internet of Things (IoT) and Cyber Physical Systems, artificial intelligence (AI), robotics, cyber security, data analytics, block chain and cloud technology. These emerging technologies facilitated and expedited the birth of Logistics 4.0. Industrial Revolution 4.0 initiatives in SCM has attracted stakeholders’ attentions due to it is ability to empower using a set of technologies together that helps to execute more efficient production and distribution systems. This initiative has been called Logistics 4.0 of the fourth Industrial Revolution in SCM due to its high potential. Connecting entities, machines, physical items and enterprise resources to each other by using sensors, devices and the internet along the supply chains are the main attributes of Logistics 4.0. IoT enables customers to make more suitable and valuable decisions due to the data-driven structure of the Industry 4.0 paradigm. Besides that, the system’s ability of gathering and analyzing information about the environment at any given time and adapting itself to the rapid changes add significant value to the SCM processes. In this peer-reviewed book, experts from all over the world, in the field present a conceptual framework for Logistics 4.0 and provide examples for usage of Industry 4.0 tools in SCM. This book is a work that will be beneficial for both practitioners and students and academicians, as it covers the theoretical framework, on the one hand, and includes examples of practice and real world.
Handbook Of Industry 4 0 And Smart Systems
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Author : Diego Galar Pascual
language : en
Publisher: CRC Press
Release Date : 2019-09-17
Handbook Of Industry 4 0 And Smart Systems written by Diego Galar Pascual and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-17 with Business & Economics categories.
Industry 4.0 refers to fourth generation of industrial activity characterized by smart systems and internet-based solutions. This book describes the fourth revolution based on instrumented, interconnected and intelligent assets. The different book chapters provide a perspective on technologies and methodologies developed and deployed leading to this concept. With an aim to increase performance, productivity and flexibility, major application area of maintenance through smart system has been discussed in detail. Applicability of 4.0 in transportation, energy and infrastructure is explored, with effects on technology, organisation and operations from a systems perspective.