Answering The Ultimate Question
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Answering The Ultimate Question
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Author : Richard Owen
language : en
Publisher: John Wiley & Sons
Release Date : 2008-11-24
Answering The Ultimate Question written by Richard Owen and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-24 with Business & Economics categories.
Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Answering The Ultimate Question
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Author : Richard Owen
language : en
Publisher: John Wiley & Sons
Release Date : 2008-12-03
Answering The Ultimate Question written by Richard Owen and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-03 with Business & Economics categories.
Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Life The Universe And Everything
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Author : Douglas Adams
language : en
Publisher: Pan Macmillan Adult
Release Date : 2002
Life The Universe And Everything written by Douglas Adams and has been published by Pan Macmillan Adult this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Dent, Arthur (Fictitious character) categories.
In consequence of a number of stunning catastrophes, Arthur Dent is surprised to find himself living in a hideously miserable cave on prehistoric Earth. However, just as he thinks that things cannot get possibly worse, they suddenly do. He discovers that the Galaxy is not only mind-boggingly big and bewildering but also that most of the things that happen in it are staggeringly unfair. VOLUME THREE IN THE TRILOGY OF FIVE.
301 Smart Answers To Tough Interview Questions
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Author : Vicky Oliver
language : en
Publisher: Dreamtech Press
Release Date : 2008-09
301 Smart Answers To Tough Interview Questions written by Vicky Oliver and has been published by Dreamtech Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with categories.
The book proves to be a definitive guide needed for real and quirky questions from employers. It depicts how to finesse way onto a company's payroll.
The Ultimate Question 2 0 Revised And Expanded Edition
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Author : Fred Reichheld
language : en
Publisher: Harvard Business Review Press
Release Date : 2011-09-20
The Ultimate Question 2 0 Revised And Expanded Edition written by Fred Reichheld and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-20 with Business & Economics categories.
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
Ultimate Questions
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Author : Bryan Magee
language : en
Publisher: Princeton University Press
Release Date : 2016-03-01
Ultimate Questions written by Bryan Magee and has been published by Princeton University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-01 with Philosophy categories.
How to live meaningfully in the face of the unknowable We human beings had no say in existing—we just opened our eyes and found ourselves here. We have a fundamental need to understand who we are and the world we live in. Reason takes us a long way, but mystery remains. When our minds and senses are baffled, faith can seem justified—but faith is not knowledge. In Ultimate Questions, acclaimed philosopher Bryan Magee provocatively argues that we have no way of fathoming our own natures or finding definitive answers to the big questions we all face. With eloquence and grace, Magee urges us to be the mapmakers of what is intelligible, and to identify the boundaries of meaningfulness. He traces this tradition of thought to his chief philosophical mentors—Locke, Hume, Kant, and Schopenhauer—and shows why this approach to the enigma of existence can enrich our lives and transform our understanding of the human predicament. As Magee puts it, "There is a world of difference between being lost in the daylight and being lost in the dark." The crowning achievement to a distinguished philosophical career, Ultimate Questions is a deeply personal meditation on the meaning of life and the ways we should live and face death.
The Ultimate Question
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Author : Fred Reichheld
language : en
Publisher:
Release Date : 2007-08
The Ultimate Question written by Fred Reichheld and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08 with Self-Help categories.
One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
The Ultimate Book Of Questions And Answers
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Author : Jenny Fry
language : en
Publisher: Ultimate Book of Questions & Answers
Release Date : 2012-08-15
The Ultimate Book Of Questions And Answers written by Jenny Fry and has been published by Ultimate Book of Questions & Answers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-15 with Animals categories.
Expert authors answer a fascinating variety of questions on the earth, plants and animals, the human body, science and technology, space exploration and the Universe. Ideal for helping with school projects and homework.
Life S Ultimate Questions Pack Of 25
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Author : Voddie Baucham Jr
language : en
Publisher: Proclaiming the Gospel
Release Date : 2011-08
Life S Ultimate Questions Pack Of 25 written by Voddie Baucham Jr and has been published by Proclaiming the Gospel this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08 with categories.
Our culture can only guess about lifes origin and meaning. Voddie Bauchams strong apologetic approach shows how the Bible alone has the answers!
The Coevolution
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Author : Edward Ashford Lee
language : en
Publisher: MIT Press
Release Date : 2020-03-25
The Coevolution written by Edward Ashford Lee and has been published by MIT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-25 with Technology & Engineering categories.
Should digital technology be viewed as a new life form, sharing our ecosystem and coevolving with us? Are humans defining technology, or is technology defining humans? In this book, Edward Ashford Lee considers the case that we are less in control of the trajectory of technology than we think. It shapes us as much as we shape it, and it may be more defensible to think of technology as the result of a Darwinian coevolution than the result of top-down intelligent design. Richard Dawkins famously said that a chicken is an egg's way of making another egg. Is a human a computer's way of making another computer? To understand this question requires a deep dive into how evolution works, how humans are different from computers, and how the way technology develops resembles the emergence of a new life form on our planet. Lee presents the case for considering digital beings to be living, then offers counterarguments. What we humans do with our minds is more than computation, and what digital systems do—be teleported at the speed of light, backed up, and restored—may never be possible for humans. To believe that we are simply computations, he argues, is a “dataist” faith and scientifically indefensible. Digital beings depend on humans—and humans depend on digital beings. More likely than a planetary wipe-out of humanity is an ongoing, symbiotic coevolution of culture and technology.