Artificial Intelligence In Customer Service
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Artificial Intelligence In Customer Service
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Author : Jagdish N. Sheth
language : en
Publisher: Springer Nature
Release Date : 2023-08-17
Artificial Intelligence In Customer Service written by Jagdish N. Sheth and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-17 with Technology & Engineering categories.
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
The Impact Of Artificial Intelligence On Customer Service In 2024
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Author : Raymond M Russell
language : en
Publisher: Independently Published
Release Date : 2024-01-17
The Impact Of Artificial Intelligence On Customer Service In 2024 written by Raymond M Russell and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-01-17 with Computers categories.
Absolutely! Here's a book description for Raymond M. Russell's work: --- In "Exploring the Future of Customer Service," acclaimed author Raymond M. Russell invites readers on a captivating journey into the dynamic realm where cutting-edge technology, innovation, and ethical practices converge to shape the future of customer interactions. Dive into the evolution of customer service, from its traditional roots to the transformative impact of artificial intelligence (AI). Russell, a visionary in the tech and business landscape, unravels the complexities of AI in a way that is both insightful and accessible. Discover the key AI technologies driving change, explore real-world case studies showcasing successful implementations, and gain valuable insights into the benefits, challenges, and ethical considerations that accompany the integration of AI into customer service. Russell's expertise extends beyond the technical aspects, emphasizing the importance of a customer-centric approach, the human touch in automated interactions, and the strategies that businesses can adopt to thrive in this evolving landscape. Learn from his thought-provoking exploration of ethical AI practices, strategies for enhancing customer engagement, and the crucial metrics for measuring AI impact. As an author committed to continuous improvement and adaptation, Russell provides actionable strategies for businesses to navigate the challenges, learn from feedback, and stay ahead by embracing technological advances. With a visionary outlook, he discusses the future trends and predictions that will shape the landscape of customer service in the years to come. "Exploring the Future of Customer Service" is not just a book; it's a guide for businesses and individuals seeking to understand, adapt, and excel in the era of AI-driven customer interactions. Whether you are a tech enthusiast, business leader, or someone intrigued by the possibilities of AI, Russell's work offers a comprehensive and forward-thinking exploration that will leave you informed and inspired.
Artificial Intelligence For Customer Relationship Management
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Author : Boris Galitsky
language : en
Publisher: Springer Nature
Release Date : 2020-12-07
Artificial Intelligence For Customer Relationship Management written by Boris Galitsky and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-07 with Computers categories.
This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable. AI is here to help customers to get a refund for a canceled flight, unfreeze a banking account or get a health test result. Today, CRM has evolved from storing and analyzing customers’ data to predicting and understanding their behavior by putting a CRM system in a customers’ shoes. Hence advanced reasoning with learning from small data, about customers’ attitudes, introspection, reading between the lines of customer communication and explainability need to come into play. Artificial Intelligence for Customer Relationship Management leverages a number of Natural Language Processing (NLP), Machine Learning (ML), simulation and reasoning techniques to enable CRM with intelligence. An effective and robust CRM needs to be able to chat with customers, providing desired information, completing their transactions and resolving their problems. It introduces a systematic means of ascertaining a customers’ frame of mind, their intents and attitudes to determine when to provide a thorough answer, a recommendation, an explanation, a proper argument, timely advice and promotion or compensation. The author employs a spectrum of ML methods, from deterministic to statistical to deep, to predict customer behavior and anticipate possible complaints, assuring customer retention efficiently. Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.
The Ai Book
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Author : Ivana Bartoletti
language : en
Publisher: John Wiley & Sons
Release Date : 2020-04-09
The Ai Book written by Ivana Bartoletti and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-09 with Business & Economics categories.
Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · Understanding the AI Portfolio: from machine learning to chatbots, to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI · AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today’s Financial Services Industry · The future state of financial services and capital markets – what’s next for the real-world implementation of AITech? · The innovating customer – users are not waiting for the financial services industry to work out how AI can re-shape their sector, profitability and competitiveness · Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the ‘unbundled corporation’ & the future of work, social responsibility, sustainability, and the new leadership imperatives · Ethical considerations of deploying Al solutions and why explainable Al is so important
Artificial Intelligence For Customer Relationship Management
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Author : Boris Galitsky
language : en
Publisher: Springer Nature
Release Date : 2020-12-23
Artificial Intelligence For Customer Relationship Management written by Boris Galitsky and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-23 with Computers categories.
The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer. After we learn to detect fake content, deception and hypocrisy, we examine the domain of customer complaints. We simulate mental states, attitudes and emotions of a complainant and try to predict his behavior. Having suggested graph-based formal representations of complaint scenarios, we machine-learn them to identify the best action the customer support organization can chose to retain the complainant as a customer.
Artificial Intelligence Along The Customer Journey
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Author : Ada Maria Barone
language : en
Publisher: Springer Nature
Release Date : 2023-12-19
Artificial Intelligence Along The Customer Journey written by Ada Maria Barone and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-19 with Business & Economics categories.
The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers’ life, this book provides a comprehensive understanding of the main artificial intelligence (AI) solutions available in the market. In particular, the authors adopt a customer experience approach to investigate how different AI technologies play a role at different stages of the customer journey (e.g., from pre-purchase to post-purchase decisions). Covering a range of technologies, such as augmented reality, voice assistants, chatbots and robots, readers will be able to learn which strategies and AI solutions are more effective at different stages of the customer journey.
Adoption And Implementation Of Ai In Customer Relationship Management
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Author : Singh, Surabhi
language : en
Publisher: IGI Global
Release Date : 2021-10-15
Adoption And Implementation Of Ai In Customer Relationship Management written by Singh, Surabhi and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-15 with Business & Economics categories.
Integration of artificial intelligence (AI) into customer relationship management (CRM) automates the sales, marketing, and services in organizations. An AI-powered CRM is capable of learning from past decisions and historical patterns to score the best leads for sales. AI will also be able to predict future customer behavior. These tactics lead to better and more effective marketing strategies and increases the scope of customer services, which allow businesses to build healthier relationships with their consumer base. Adoption and Implementation of AI in Customer Relationship Management is a critical reference source that informs readers about the transformations that AI-powered CRM can bring to organizations in order to build better services that create more productive relationships. This book uses the experience of past decisions and historical patterns to discuss the ways in which AI and CRM lead to better analytics and better decisions. Discussing topics such as personalization, quality of services, and CRM in the context of diverse industries, this book is an important resource for marketers, brand managers, IT specialists, sales specialists, managers, students, researchers, professors, academicians, and stakeholders.
Ai Is My Friend
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Author : Mikhail Naumov
language : en
Publisher: Lioncrest Publishing
Release Date : 2017-10-10
Ai Is My Friend written by Mikhail Naumov and has been published by Lioncrest Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-10 with Computers categories.
As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. "AI Is My Friend" describes how machine learning software enhances your contact center's performance. In this guide "from the trenches," Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.
Impact Of Globalization And Advanced Technologies On Online Business Models
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Author : Ho, Ree C.
language : en
Publisher: IGI Global
Release Date : 2021-02-05
Impact Of Globalization And Advanced Technologies On Online Business Models written by Ho, Ree C. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-05 with Business & Economics categories.
Online business has been growing progressively and has become the major business platform within the past two decades. The internet bulldozed the development of new business models and innovations that substantially changed the way businesses run today. This led to a growth of advanced technologies used in online business such as data analytics, machine learning, and artificial intelligence. With higher internet connectivity and the exponential growth of mobile devices, shopping processes and behaviors were significantly affected as people are consistently connected online. Consumers can easily gain helpful product information and retail competitor information in myriad online channels. This led to a profound effect on businesses where they began to invest in new technologies and business practices that aim to align with the effects of globalization. Given the rapid technology advancements, both businesses and customers are presently experiencing an exponential upsurge in the implementation of new business processes and models. Impact of Globalization and Advanced Technologies on Online Business Models explores the ever-changing field of running an online busines and presents the current issues and challenges in online business triggered by global shifts in the online environment and technological changes. The chapters draw from a wide range of technologies used in today’s digital marketplace as well as recent development and empirical researches on online consumer behavior. As such, this book aims to contribute new dimensions in managing advancements in online business triggered by global and technology transformation. This book is ideal for executives, managers, IT consultants, practitioners, researchers, academicians, and students interested in globalization and the new technologies affecting online business models.
Ai And Machine Learning Applications And Implications In Customer Support
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Author :
language : en
Publisher:
Release Date : 2023
Ai And Machine Learning Applications And Implications In Customer Support written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.