Benchmarking In Tourism And Hospitality Industries
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Benchmarks In Hospitality And Tourism
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Author : Sungsoo Pyo
language : en
Publisher: Routledge
Release Date : 2013-10-14
Benchmarks In Hospitality And Tourism written by Sungsoo Pyo and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-14 with Business & Economics categories.
How much money is your business wasting? How good is the service you deliver? This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners. After an overview of benchmarking concepts and processes, this essential book explores: benchmarking’s strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance
Benchmarking In Tourism And Hospitality Industries
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Author : Karl W. Wöber
language : en
Publisher: CABI
Release Date : 2002-08-12
Benchmarking In Tourism And Hospitality Industries written by Karl W. Wöber and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-08-12 with Benchmarking (Management) categories.
offers methodological framework for answering key benchmarking questionsonly substantial work covering this topicworld-wide coverage and usageBenchmarking is a buzzword of the last decade that describes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.
World Hosts
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Author :
language : en
Publisher:
Release Date : 1995*
World Hosts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995* with Commerce categories.
Destination Benchmarking
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Author : Metin Kozak
language : en
Publisher: C A B International
Release Date : 2004
Destination Benchmarking written by Metin Kozak and has been published by C A B International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Benchmarking is an established tool for quality improvement in certain industries (e.g. manufacturing and service), but benchmarking in tourism businesses and tourism destinations has not been widely investigated. The aim of this book is to evaluate different approaches to benchmarking and their applications within tourism destinations. The book considers organization benchmarking--performance evaluation of a particular organization and its departments--and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes, etc. The focus is on developing a specific benchmarking methodology that is relevant in the context of international tourism destinations.
Management Science Applications In Tourism And Hospitality
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Author : Zheng Gu
language : en
Publisher: Routledge
Release Date : 2014-01-27
Management Science Applications In Tourism And Hospitality written by Zheng Gu and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-27 with Business & Economics categories.
Find out how accurate forecasting and analysis can prevent costly mistakes! Management Science Applications in Tourism and Hospitality examines innovative tools for evaluating performance and productivity in tourism offices, hotels, and restaurants. This collection of recent studies focuses on two important topics of management science: forecasting and a relatively new analytical methodology called data envelopment analysis (DEA). This book will show you how tourism forecasting accuracy can be enhanced and how DEA can be used to benchmark productivity and improve advertisement efficiency. Management Science Applications in Tourism and Hospitality provides you with a useful blend of analysis from both theory and real-data perspectives. This book uses case studies, application techniques, and expert advice to review various productivity measurement methods and compare them to DEA, revealing DEA’s strengths, weaknesses, and its potential in the operating environment. With Management Science Applications in Tourism and Hospitality, you’ll be able to: utilize destination benchmarking perform multiunit restaurant productivity assessments using DEA conduct hotel labor productivity assessments using DEA measure and benchmark productivity in the hotel sector using DEA model tourism demand use an improved extrapolative hotel room occupancy rate forecasting technique forecast short-term planning and management for a casino buffet restaurant apply city perception analysis (CPA) for destination positioning decisions This book is generously enhanced with tables and figures to substantiate the research. Management Science Applications in Tourism and Hospitality is valuable for hospitality and tourism educators and graduate students learning and doing research in operation analysis. Savvy executives and professionals who want to improve efficiency in their industry will also benefit from the techniques illustrated in this timely guide.
Knowledge Sharing And Quality Assurance In Hospitality And Tourism
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Author : Noel Scott
language : en
Publisher: Routledge
Release Date : 2013-05-13
Knowledge Sharing And Quality Assurance In Hospitality And Tourism written by Noel Scott and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-13 with Business & Economics categories.
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.
Destination Benchmarking
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Author : M. Kozak
language : en
Publisher: CABI
Release Date : 2004
Destination Benchmarking written by M. Kozak and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.
A Manual For Evaluating The Quality Performance Of Tourist Destinations And Services
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Author : European Commission
language : en
Publisher:
Release Date : 2005
A Manual For Evaluating The Quality Performance Of Tourist Destinations And Services written by European Commission and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
The Practice Of Graduate Research In Hospitality And Tourism
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Author : Kaye Sung Chon
language : en
Publisher: Routledge
Release Date : 2014-06-23
The Practice Of Graduate Research In Hospitality And Tourism written by Kaye Sung Chon and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-23 with Business & Economics categories.
Improve your hospitality and tourism research abilities with this impressive collection of research methods! The Practice of Graduate Research in Hospitality and Tourism assists you in gaining insight into different facets of research design, conceptual development, research methods, and conclusions drawn from research in hospitality and tourism. As a professional, researcher, or graduate student in the hospitality and tourism field, you will benefit from this collection of chapters that represent examples of research trials conducted by graduate students in hospitality and tourism and are selected on the basis of the originality of the students’concepts, research methods, and interest of the work to graduate students. This informative volume will provide you and your students with up-to-date and effective ideas for researching topics within the field of hospitality. The Practice of Graduate Research in Hospitality and Tourism is an excellent supplemental textbook for research methods classes in graduate hospitality and tourism programs. The wide variety of chapters will stimulate discussions on research in hospitality and tourism from conceptual, secondary data, and primary data approaches. Some of the research articles you will explore in The Practice of Graduate Research in Hospitality and Tourism are based on different statistical techniques, research designs, and trends of subjects. Topics include: selecting service-oriented employees based on person-organization fit measuring the effectiveness of advertising on the Internet examining factors that affect food expenditures of U.S. tourists when they are away from home explaining the competitive structure of Japanese travelers’overseas destination plans determining the motivational needs of managers in the on-site foodservice segment providing adequate education on HIV and AIDS in the workplace for hospitality managers identifying influential variables of employee turnover in the food and beverage industry The Practice of Graduate Research in Hospitality and Tourism serves as an important forum for initiating research and new ideas internationally. The carefully selected chapters of this essential text will provide you and your students with suggestions that will improve research competency as well as hospitality services to patrons.
Case Based Research In Tourism Travel And Hospitality
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Author : Marianna Sigala
language : en
Publisher: Springer Nature
Release Date :
Case Based Research In Tourism Travel And Hospitality written by Marianna Sigala and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.