Brilliant Customer Service
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Brilliant Customer Service
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Author : Debra Stevens
language : en
Publisher: Pearson UK
Release Date : 2012-07-10
Brilliant Customer Service written by Debra Stevens and has been published by Pearson UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-10 with Business & Economics categories.
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended
Just Looking Thanks
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Author : Alf Dunbar
language : en
Publisher: Trafford on Demand Pub
Release Date : 2006-07
Just Looking Thanks written by Alf Dunbar and has been published by Trafford on Demand Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-07 with Business & Economics categories.
The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently about themselves and the service they give. When the skills and techniques within this book are used on the shop floor everyone wins. The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales. The store manager wins because they are able to lead, motivate and coach the team, and keep the "You Are the Difference" Coaching Program alive helping it to become part of the service culture in store. The sales person wins because they are given the skills, knowledge and confidence to interact more easily with the customer making their role within the store more rewarding and effective. The customer wins because they receive a level of service second to none. This book IS different. The techniques within its pages were developed on the shop floor working with REAL customers. Each skill has been perfected to help both the retailer and the customer enjoy a perfect shop floor relationship… in short it DELIVERS!
Successful Customer Service
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Author : Pauline Rowson
language : en
Publisher:
Release Date : 2010
Successful Customer Service written by Pauline Rowson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Customer services categories.
How To Deliver Excellent Customer Service A Step By Step Guide For Every Business
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Author : Julie Olley
language : en
Publisher: Productive Publications
Release Date : 2000
How To Deliver Excellent Customer Service A Step By Step Guide For Every Business written by Julie Olley and has been published by Productive Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer services categories.
Customer Service For Dummies
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Author : Karen Leland
language : en
Publisher: John Wiley & Sons
Release Date : 2011-03-03
Customer Service For Dummies written by Karen Leland and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Business & Economics categories.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Successful Customer Service
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Author : Pauline Rowson
language : en
Publisher:
Release Date : 2010
Successful Customer Service written by Pauline Rowson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Customer services categories.
5 Star Service
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Author : Michael Heppell
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 2010
5 Star Service written by Michael Heppell and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Consumer satisfaction categories.
This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Customer Care Excellence
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Author : Sarah Cook
language : en
Publisher: Kogan Page Publishers
Release Date : 2010-11-03
Customer Care Excellence written by Sarah Cook and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-03 with Business & Economics categories.
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
50 Activities For Achieving Excellent Customer Service
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Author : Darryl S. Doane
language : en
Publisher: Human Resource Development
Release Date : 2003
50 Activities For Achieving Excellent Customer Service written by Darryl S. Doane and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Customer services categories.
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Customer Service
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Author : Elaine K. Harris
language : en
Publisher:
Release Date : 2000
Customer Service written by Elaine K. Harris and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer services categories.
This book tackles the important issues facing customer service providers and customer service managers. Individual success is contingent on how effectively fundamental skills are mastered and carried out.