Building A Customer Responsive Organisation
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Building A Customer Responsive Organisation
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Author : Frank White Davis
language : en
Publisher:
Release Date : 2002
Building A Customer Responsive Organisation written by Frank White Davis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Customer services categories.
Customer Responsive Management
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Author : Frank Davis, Jr.
language : en
Publisher: Wiley
Release Date : 1996-12-09
Customer Responsive Management written by Frank Davis, Jr. and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-12-09 with Business & Economics categories.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Handbook On Customer Centricity
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Author : Robert W. Palmatier
language : en
Publisher: Edward Elgar Publishing
Release Date : 2019
Handbook On Customer Centricity written by Robert W. Palmatier and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Business & Economics categories.
Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an organization-wide philosophy that focuses on the systematic and continuous alignment of the firm’s internal architecture, strategy, capabilities, and offerings with external customers.
Customer Advisory Boards
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Author : David L Loudon
language : en
Publisher: Routledge
Release Date : 2013-10-18
Customer Advisory Boards written by David L Loudon and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-18 with Business & Economics categories.
Learn why customer advisory boards are so successful—and how to create one for any business! From a leading authority in business management comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the customer advisory board (CAB)—one of the most effective competitive tools for building and maintaining customer satisfaction. This business guide shows how to create and make use of an effective CAB, and how doing so can give your company a marketing advantage and improve vital aspects of business, including customer responsiveness, trust-building, and customer satisfaction. Customer Advisory Boards focuses on bringing companies and customers closer together utilizing input and advice from a CAB. This book shows how to use three types of customer bases—existing customers, potential customers, or former buyers—to form three different types of advisory boards: corporate strategy boards to plan future investments, product planning boards to create new product, and launch success boards to improve existing product. Using the information in this book, your company can transform from being customer focused to customer driven. Customary advisory boards benefit your company by: improving sales contact and dialogue dynamics of the company enabling the company to see itself through the customers’ eyes sharing ideas and suggestions to improve a company’s programs and services to its customers showing that the company values its customers’ opinions and wants to improve for them providing access to expertise and experience from a wide range of necessary disciplines without legal liability Customer advisory boards also benefit the board members by: giving them opportunities to offer practical advice that can affect a company allowing them to establish personal and professional contacts from each other rewarding them with company perks and products giving them a sense of belonging and empowerment With case studies, appendices, notes, references, and surveys, Dr. Tony Carter has created an illuminating, educational research tool for company owners and managers. Whether applied to a corporation, a medical or religious institution, or a not-for-profit organization, Customer Advisory Boards will help increase customer loyalty and satisfaction.
Best Practices For A Continually Improving Customer Responsive Organization
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Author : Myron Olstein
language : en
Publisher: American Water Works Association
Release Date : 2001
Best Practices For A Continually Improving Customer Responsive Organization written by Myron Olstein and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Consumer satisfaction categories.
Teamwork For Customers
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Author : Dean Tjosvold
language : en
Publisher: Jossey-Bass
Release Date : 1992-11-27
Teamwork For Customers written by Dean Tjosvold and has been published by Jossey-Bass this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-11-27 with Business & Economics categories.
Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. A start-to-finish guide to creating customer service-driven organizations.
That S Customer Focus
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Author : F. Ray Miller
language : en
Publisher: That's Customer Focus!
Release Date : 2008
That S Customer Focus written by F. Ray Miller and has been published by That's Customer Focus! this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.
Building A Chain Of Customers
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Author : Richard Schonberger
language : en
Publisher: Simon and Schuster
Release Date : 1990
Building A Chain Of Customers written by Richard Schonberger and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Industrial management categories.
Schonberger introduces a brilliant new concept: that each of the four main business functions--design, manufacturing, accounting, and marketing--becomes a "customer" for the other three and that the many links between departments form a "chain of customers" that extends to those who buy the product.
Becoming A Customer Focused Organization
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Author : Craig Cochran
language : en
Publisher: Paton Professional
Release Date : 2006
Becoming A Customer Focused Organization written by Craig Cochran and has been published by Paton Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers' true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can shape its processes to meet its customers' demands. Learn how to develop customer surveys that produce useful data for refining production and administrative processes. Understand the importance of customer-satisfaction training. Motivate top management to instill a customer-focused orientation throughout the organization. -- From publisher's description.
Sense And Respond
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Author : Jeff Gothelf
language : en
Publisher: Harvard Business School Press
Release Date : 2017
Sense And Respond written by Jeff Gothelf and has been published by Harvard Business School Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Corporate culture categories.
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with their customers, employees, and other stakeholders.But this is no mere tech issue; it is quickly becoming the key operational challenge for businesses of all kinds. Yet most organizations and their leaders have been slow to respond, continuing to rely on outmoded engineering-based operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have.But sense and respond organizations--organizations that have the capacity to sense and respond instantly to customer, employee, and other stakeholder behaviors--are emerging. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mind-set and skills needed to lead and manage them--and to continuously innovate within them.Becoming a sense and respond organization requires shifting from managing outputs to what the authors call "outcome-focused management"; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This important and practical book provides a holistic new operational and management model to help organizations and their leaders sense and respond--and to win--in a world transformed by new technologies.--