Call Center Continuity Planning
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Call Center Continuity Planning
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Author : Jim Rowan
language : en
Publisher: CRC Press
Release Date : 2019-04-23
Call Center Continuity Planning written by Jim Rowan and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-23 with Computers categories.
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
Call Center Continuity Planning
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Author : Jim Rowan
language : en
Publisher: CRC Press
Release Date : 2019-04-23
Call Center Continuity Planning written by Jim Rowan and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-23 with Computers categories.
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
Business Continuity Planning
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Author : Ken Doughty
language : en
Publisher: CRC Press
Release Date : 2000-09-11
Business Continuity Planning written by Ken Doughty and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-09-11 with Business & Economics categories.
Once considered a luxury, a business continuity plan has become a necessity. Many companies are required to have one by law. Others have implemented them to protect themselves from liability, and some have adopted them after a disaster or after a near miss. Whatever your reason, the right continuity plan is essential to your organization. Business
A Guide To Business Continuity Planning
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Author : James C. Barnes
language : en
Publisher: Wiley
Release Date : 2001-06-08
A Guide To Business Continuity Planning written by James C. Barnes and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-06-08 with Business & Economics categories.
The interest in Business Continuity has gained significant momentum in the last few years, especially with the Y2K non-event, the increasing corporate dependence on computer systems and the growing levels of devastation associated with recent disasters. This book takes an organization interested in continuity planning through the processes needed to develop an effective plan. "Jim Barnes has succeeded in providing us a much-needed tool, with which we can condidently face many of the day-to-day challenges of business contingency planning ... With this book, he has taken an important step in removing much of the guesswork and frustration from the business continuity implementation project." From the Foreword by Philip Jan Rothstein, FBCI, President of Rothstein Associates Inc., Publisher of The Rothstein Catalog on Disaster Recovery, 2001
Ibm System Storage Business Continuity Part 1 Planning Guide
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Author : Charlotte Brooks
language : en
Publisher: IBM Redbooks
Release Date : 2007-03-07
Ibm System Storage Business Continuity Part 1 Planning Guide written by Charlotte Brooks and has been published by IBM Redbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-07 with Computers categories.
A disruption to your critical business processes could leave the entire business exposed. Today's organizations face ever-escalating customer demands and expectations. There is no room for downtime. You need to provide your customers with continuous service because your customers have a lot of choices. Your competitors are standing ready to take your place. As you work hard to grow your business, you face the challenge of keeping your business running without a glitch. To remain competitive, you need a resilient IT infrastructure. This IBM Redbooks publication introduces the importance of Business Continuity in today's IT environments. It provides a comprehensive guide to planning for IT Business Continuity and can help you design and select an IT Business Continuity solution that is right for your business environment. We discuss the concepts, procedures, and solution selection for Business Continuity in detail, including the essential set of IT Business Continuity requirements that you need to identify a solution. We also present a rigorous Business Continuity Solution Selection Methodology that includes a sample Business Continuity workshop with step-by-step instructions in defining requirements. This book is meant as a central resource book for IT Business Continuity planning and design. The companion title to this book, IBM System Storage Business Continuity: Part 2 Solutions Guide, SG24-6548, describes detailed product solutions in the System Storage Resiliency Portfolio.
Designing The Best Call Center For Your Business
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Author : Brendan Read
language : en
Publisher: CRC Press
Release Date : 2005-01-02
Designing The Best Call Center For Your Business written by Brendan Read and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-02 with Computers categories.
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Risk Analysis And The Security Survey
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Author : James F. Broder
language : en
Publisher: Elsevier
Release Date : 2011-12-07
Risk Analysis And The Security Survey written by James F. Broder and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-07 with Social Science categories.
As there is a need for careful analysis in a world where threats are growing more complex and serious, you need the tools to ensure that sensible methods are employed and correlated directly to risk. Counter threats such as terrorism, fraud, natural disasters, and information theft with the Fourth Edition of Risk Analysis and the Security Survey. Broder and Tucker guide you through analysis to implementation to provide you with the know-how to implement rigorous, accurate, and cost-effective security policies and designs. This book builds on the legacy of its predecessors by updating and covering new content. Understand the most fundamental theories surrounding risk control, design, and implementation by reviewing topics such as cost/benefit analysis, crime prediction, response planning, and business impact analysis--all updated to match today's current standards. This book will show you how to develop and maintain current business contingency and disaster recovery plans to ensure your enterprises are able to sustain loss are able to recover, and protect your assets, be it your business, your information, or yourself, from threats. - Offers powerful techniques for weighing and managing the risks that face your organization - Gives insights into universal principles that can be adapted to specific situations and threats - Covers topics needed by homeland security professionals as well as IT and physical security managers
Business Continuity Management
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Author : Michael Blyth
language : en
Publisher: Wiley
Release Date : 2009-05-04
Business Continuity Management written by Michael Blyth and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05-04 with Business & Economics categories.
Praise for Business Continuity Management: Building an Effective Incident Management Plan "In Business Continuity Management, Blyth has once again produced a comprehensive guide to the subject. Whether a multinational organization looking to counter the threat of global terrorism or a local business planning against loss of sensitive data, this book provides a well structured and useful guide to construction and implementation of Incident Management Plans. Blyth provides not only the theory and background to his subject but also invaluable template guidelines for many of the incidents which we all should prepare for." —Joe Pugh, Head of European Project Management, Panasonic "Business Continuity Management: Building an Effective Management Plan very effectively details how and what a company should include in composing and executing a crisis management plan. This book is a must read for both laymen and experts alike because it itemizes the most relevant facts within silos that are comprehensive enough for the expert to find value in, yet written in a manner that a layman can derive tangible value. The incident response guidelines, broken down by the event type, provide an extremely useful tool that bring immediate value to the reader." —Robert G. Molina Jr., Global Security ManagerLyondellBasell "For a business of any consequence to not have a business continuity plan is like a Boy Scout not having a first aid kit. Advanced preparation and planning enable a business to deal with a crisis and sooner or later every business will face a crisis of some nature. Author Michael Blyth hits the nail on the head with his well organized book that weaves together business continuity planning, incident management, and dealing with risks." —John P. Chamberlain, Executive Director ESC "Mike Blyth has produced another book, which is thought-provoking and a clear example of the multilayered guidelines that companies should be encouraged to incorporate into their BCP. A worthy read for anyone in business, irrespective of managerial level. The business model and structure achieved will help determine the time and shape of any crisis. The individual knowledge and understanding so achieved, interlinked with a robust BCP, will determine the optimum time and cost to recover from crisis." —Stephen Ackroyd, BMI Security Manager, Middle East/Africa/Asia "In the global economy, the guidelines presented by Michael Blyth are an essential component for doing business worldwide. He has thought of every angle. In ultra-sensitive environments like Afghanistan, his recommendations will be widely applied." —Dr. Thomas Stauffer, President/CEO, American University of Afghanistan
Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-04-16
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-16 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
A Practical Guide To Call Center Technology
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Author : Andrew Waite
language : en
Publisher: CRC Press
Release Date : 2002-01-02
A Practical Guide To Call Center Technology written by Andrew Waite and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-02 with Computers categories.
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording