Call Center Continuity Planning
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Call Center Continuity Planning
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Author : Jim Rowan
language : en
Publisher: CRC Press
Release Date : 2019-04-23
Call Center Continuity Planning written by Jim Rowan and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-23 with Computers categories.
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
The Business Continuity Management Desk Reference
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Author : Jamie Watters
language : en
Publisher: Jamie Watters
Release Date : 2010
The Business Continuity Management Desk Reference written by Jamie Watters and has been published by Jamie Watters this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Tools and techniques to make Business Continuity, Crisis Management and IT Service Continuity easy. If you need to prepare plans, test and maintain them, or if you need to set up DR or Work Area Recovery; then this book is written for you. The Business Continuity Desk Reference is written in simple language but is useful to both experienced professionals and newbies. Inside you'll discover: - The key concepts; explained in simple terms.- How to quickly assess your Business Continuity so that you can focus your time where it matters.- How to complete a Business Impact Assessment.- How to write plans quickly that are easy to use in a disaster.- How to test everything so that you know it will work.- How to assess any third party dependencies.- How to make sure that suppliers are robust. - How to meet customer, audit and regulatory expectations.- Get your hands on tools and templates that will make your life easy and make you look great.- Understand what other people do and how to delegate your work to them to make your life easier!
Implementing Your Business Continuity Plan
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Author : Dr Goh Moh Heng
language : en
Publisher: GMH Continuity Architects
Release Date : 2004-01-01
Implementing Your Business Continuity Plan written by Dr Goh Moh Heng and has been published by GMH Continuity Architects this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-01 with Business enterprises categories.
This book provides the principles and applies the methodologies for preparing effective and detailed business continuity plans. The content prepares the reader to develop the actual plan and prepare plan documentation. It uses the writer's experience to enable you to prepare your corporate wide-specific business continuity plan. The book also includes a practical how-to-do-it template to assist persons without previous experience in business continuity planning in preparing their own specific business units' and corporate-wide business continuity plan.
Practical Contact Center Collaboration
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Author : Ken Burnett
language : en
Publisher: Dorrance Publishing
Release Date : 2011-05-10
Practical Contact Center Collaboration written by Ken Burnett and has been published by Dorrance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-10 with Business & Economics categories.
Developing Your Pandemic Influenza Business Continuity Plan
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Author : Dr Goh Moh Heng
language : en
Publisher: GMH Continuity Architects
Release Date : 2006-03-01
Developing Your Pandemic Influenza Business Continuity Plan written by Dr Goh Moh Heng and has been published by GMH Continuity Architects this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-03-01 with Avian influenza categories.
The flu pandemic continues to threaten organizations with unimaginable disastrous impact. This book provides the principles of the BCM planning methodology and shows how they can be applied to prepare an effective and detailed pandemic flu business continuity plan. It is a comprehensive guide book that includes a practical 'fast track' how-to-do-it template so that even those without previous experience in business continuity planning, can develop their own pandemic flu business continuity plans.
Business Continuity Planning
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Author : Kenneth L. Fulmer
language : en
Publisher: Rothstein Publishing
Release Date : 2015-02-11
Business Continuity Planning written by Kenneth L. Fulmer and has been published by Rothstein Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-11 with Business & Economics categories.
This easy workbook format shows managers new to Business Continuity Planning how to quickly develop a basic plan and keep it updated. If you've been tasked with developing a basic business continuity plan and aren't sure where to start, this workbook with sample forms, checklists, templates, and plans will walk you step-by-step through the process. The book is aimed at single/few location companies with up to 250 employees and is more oriented to an office environment, especially where computer operations are critical. It offers a fast, practical approach for small companies with limited staff and time to customize a workable plan and expand it as they grow. Endorsed by The Business Continuity Institute and Disaster Recovery Institute International, it includes these helpful tools: Straightforward, jargon-free explanations emphasize the non-technical aspects of Information Technology/Disaster Recovery planning. Glossary with 120 terms and Appendices with sample risk assessment and risk analysis checklists. Extensive, easy to-use downloadable resources include reproducible worksheets, forms, templates, questionnaires, and checklists for various natural disasters and special hazards such as power outages, boiler failures, bomb threats, hazardous material spills, and civil unrest, along with a checklist for vital records storage. For professional development or college classes the book is accompanied by a set of Instructor Materials.
A Supply Chain Management Guide To Business Continuity Chapter 8 Business Continuity Plan Documents
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Author :
language : en
Publisher:
Release Date :
A Supply Chain Management Guide To Business Continuity Chapter 8 Business Continuity Plan Documents written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
A Risk Management Approach To Business Continuity
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Author : Julia Graham
language : en
Publisher: Rothstein Publishing
Release Date : 2015-02-20
A Risk Management Approach To Business Continuity written by Julia Graham and has been published by Rothstein Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-20 with Business & Economics categories.
Julia Graham and David Kaye, two globally recognized risk management experts with experience in 50 countries, were among the first to recognize the interrelationship of Risk Management and Business Continuity and demonstrate how to integrate them with Corporate Governance enterprise-wide. They focus on all the factors that must be considered when developing a comprehensive Business Continuity Plan, especially for multi-location or multinational companies. Endorsed by The Business Continuity Institute, Institute for Risk Management, and Disaster Recovery Institute International, the book includes: • Chapter objectives, summaries and bibliographies; charts, sample forms, checklists throughout. • Plentiful case studies, in boxed text, sourced globally in the UK, US, Europe, Australia, Asia, etc. • Boxed inserts summarizing key concepts. • Glossy of 150 risk management and business continuity terms. • Wide range of challenges, including supply chain disruptions, media and brand attack, product contamination and product recall, bomb threats, chemical and biological threats, etc. • Instructions for designing/executing team exercises with role playing to rehearse scenarios. • Guidance on how to develop a business continuity plan, including a Business Impact Analysis. Downloadable Instructor Materials are available for college and professional developement use, including PowerPoint slides and syllabus for 12-week course with lecture outlines/notes, quizzes, reading assignments, discussion topics, projects "Provides clear guidance, supported with a wide range of memorable and highly relevant case studies, for any risk or business continuity manager to successfully meet the challenges of today and the future." --Steven Mellish, Chairman, The Business Continuity Institute
Business Continuity Planning
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Author : Ken Doughty
language : en
Publisher: CRC Press
Release Date : 2000-09-11
Business Continuity Planning written by Ken Doughty and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-09-11 with Business & Economics categories.
Once considered a luxury, a business continuity plan has become a necessity. Many companies are required to have one by law. Others have implemented them to protect themselves from liability, and some have adopted them after a disaster or after a near miss. Whatever your reason, the right continuity plan is essential to your organization. Business
Building An Enterprise Wide Business Continuity Program
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Author : Kelley Okolita
language : en
Publisher: CRC Press
Release Date : 2016-04-19
Building An Enterprise Wide Business Continuity Program written by Kelley Okolita and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-19 with Business & Economics categories.
If you had to evacuate from your building right now and were told you couldn't get back in for two weeks, would you know what to do to ensure your business continues to operate? Would your staff? Would every person who works for your organization? Increasing threats to business operations, both natural and man-made, mean a disaster could occur at any time. It is essential that corporations and institutions develop plans to ensure the preservation of business operations and the technology that supports them should risks become reality. Building an Enterprise-Wide Business Continuity Program goes beyond theory to provide planners with actual tools needed to build a continuity program in any enterprise. Drawing on over two decades of experience creating continuity plans and exercising them in real recoveries, including 9/11 and Hurricane Katrina, Master Business Continuity Planner, Kelley Okolita, provides guidance on each step of the process. She details how to validate the plan and supplies time-tested tips for keeping the plan action-ready over the course of time. Disasters can happen anywhere, anytime, and for any number of reasons. However, by proactively planning for such events, smart leaders can prepare their organizations to minimize tragic consequences and readily restore order with confidence in the face of such adversity.