Call Centres And Human Resource Management
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Call Centres And Human Resource Management
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Author : S. Deery
language : en
Publisher: Springer
Release Date : 2003-12-09
Call Centres And Human Resource Management written by S. Deery and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-12-09 with Business & Economics categories.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Human Resource Management In Call Centres
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Author : David Holman
language : en
Publisher:
Release Date : 2005
Human Resource Management In Call Centres written by David Holman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Call centers categories.
Call Centres And Human Resource Management
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Author : Stephen Deery (Professor)
language : en
Publisher:
Release Date : 2003
Call Centres And Human Resource Management written by Stephen Deery (Professor) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Developments In The Call Centre Industry
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Author : Julia Connell
language : en
Publisher: Routledge
Release Date : 2006-09-27
Developments In The Call Centre Industry written by Julia Connell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-27 with Business & Economics categories.
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
The Next Available Operator
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Author : Mohan Thite
language : en
Publisher: SAGE Publications Pvt. Limited
Release Date : 2009-02-09
The Next Available Operator written by Mohan Thite and has been published by SAGE Publications Pvt. Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-09 with Business & Economics categories.
Discusses managing people in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics and researchers from around the world and captures the voices of key stakeholders. Mohan Thite and Bob Russell, both Griffith University, Brisbane, Australia.
Call Centre Work
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Author : Christian Dormann
language : en
Publisher: Psychology Press
Release Date : 2004
Call Centre Work written by Christian Dormann and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Call centers categories.
This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.
Managing Human Resources In Call Centers
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Author : Nick Garrett
language : en
Publisher:
Release Date : 2002
Managing Human Resources In Call Centers written by Nick Garrett and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Call centers categories.
A practical guide to recognizing and resolving the problems and issues surrounding HR in Call Centers.
Call Centre Offshoring To India
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Author : Andreas Klein
language : en
Publisher: GRIN Verlag
Release Date : 2007-02-26
Call Centre Offshoring To India written by Andreas Klein and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-26 with Business & Economics categories.
Essay from the year 2006 in the subject Leadership and Human Resources - Miscellaneous, grade: A, University of Bradford, course: MBA, language: English, abstract: This paper provides a critical review of Taylor, P., Bain, P. (2005). ‘”India calling to the far away towns”: the call centre labour process and globalization’, Work, employment and society, Vol. 19, No. 2, pp. 261-282.
The Call Centre Training Handbook
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Author : John P. Wilson
language : en
Publisher:
Release Date : 2009
The Call Centre Training Handbook written by John P. Wilson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with BUSINESS & ECONOMICS categories.
A complete resource for providing learning, training, and development within contact centers. This handbook offers call center managers and trainers information with which to benchmark training and identifies best practice in learning and development.
Design Of Work Environments Ergonomics H S Call Centres A Practical Case
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Author : Marcos Alonso Rodriguez
language : en
Publisher: GRIN Verlag
Release Date : 2014-07-29
Design Of Work Environments Ergonomics H S Call Centres A Practical Case written by Marcos Alonso Rodriguez and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-29 with Psychology categories.
Seminar paper from the year 2006 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 68, Aston University, course: Design of Work Environments Ergonomics: H&S - Organizational Psychology, language: English, abstract: Practical case submitted as term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it is expected to continue growing (DTI, 2004). By 2007 this industry will employ almost 1 million people in approximately 6,000 call centres (DTI, 2004). The banking and finance services are the business sector that runs the most of the Call Centres in the UK employing more than one quarter of the total call-handlers. This essay is structured as follows; firstly, definitions are given of what constitutes a Call Centre (CC) and what is a call-handler. Later, descriptions of the current working practices and general problems in the CC industry are explained, giving attention to Lloyds TSB CCs (LTSBCC) in particular. The second part of this essay begins with a description of the working practices in the Birmingham LTSBCC (BirmCC), giving special importance to the job design (variety, autonomy, and completeness) and the hygiene factors (Herzberg, 1966). Later a comparison between the BirmCC and other LTSBCCs are carried out in order to highlight the deficits of the BirmCC. Advice is also given regarding ergonomics issues. To conclude, recommendations and steps for their implementation are provided.