Human Resource Management In Call Centres
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Call Centres And Human Resource Management
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Author : S. Deery
language : en
Publisher: Springer
Release Date : 2003-12-09
Call Centres And Human Resource Management written by S. Deery and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-12-09 with Business & Economics categories.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Human Resource Management In Call Centres
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Author : David Holman
language : en
Publisher:
Release Date : 2005
Human Resource Management In Call Centres written by David Holman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Call centers categories.
Call Centres And Human Resource Management
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Author : Stephen Deery (Professor)
language : en
Publisher:
Release Date : 2003
Call Centres And Human Resource Management written by Stephen Deery (Professor) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Developments In The Call Centre Industry
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Author : Julia Connell
language : en
Publisher: Routledge
Release Date : 2006-09-27
Developments In The Call Centre Industry written by Julia Connell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-27 with Business & Economics categories.
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
The Next Available Operator
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Author : Mohan Thite
language : en
Publisher: SAGE Publications Pvt. Limited
Release Date : 2009-02-09
The Next Available Operator written by Mohan Thite and has been published by SAGE Publications Pvt. Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-09 with Business & Economics categories.
Discusses managing people in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics and researchers from around the world and captures the voices of key stakeholders. Mohan Thite and Bob Russell, both Griffith University, Brisbane, Australia.
Call Centres And The Hr Implications
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Author :
language : en
Publisher:
Release Date : 2002
Call Centres And The Hr Implications written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
Managing Human Resources In Call Centers
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Author : Nick Garrett
language : en
Publisher:
Release Date : 2002
Managing Human Resources In Call Centers written by Nick Garrett and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Call centers categories.
A practical guide to recognizing and resolving the problems and issues surrounding HR in Call Centers.
Human Resource Management And Performance In Uk Call Centres
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Author : Stephen Wood
language : en
Publisher:
Release Date : 2006
Human Resource Management And Performance In Uk Call Centres written by Stephen Wood and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
Using data from a sample of 145 UK call centres, the authors test the core propositions of the strategic human resource management (SHRM) approach that: (a) there are coherent links through the SHRM chain from strategy, through operational requirements, to work design and human resource management, and (b) the fit between the human resource practices and market factors determines organizational performance. Little support for these hypotheses is found as only (a) a few direct relationships between the elements of the SHRM chain are found, and (b) direct relationships, rather than those moderated by market factors, are found between human resource practices and performance. But key operational requirements are linked to work design, which is itself related to a limited number of human resource practices. The direct effects of work design on key performance indicators are more pronounced than those of human resource practices.
Call Centre Offshoring To India
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Author : Andreas Klein
language : en
Publisher: GRIN Verlag
Release Date : 2007-02-26
Call Centre Offshoring To India written by Andreas Klein and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-26 with Business & Economics categories.
Essay from the year 2006 in the subject Leadership and Human Resources - Miscellaneous, grade: A, University of Bradford, course: MBA, language: English, abstract: This paper provides a critical review of Taylor, P., Bain, P. (2005). ‘”India calling to the far away towns”: the call centre labour process and globalization’, Work, employment and society, Vol. 19, No. 2, pp. 261-282.
Call Centre Work
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Author : Christian Dormann
language : en
Publisher: Psychology Press
Release Date : 2004
Call Centre Work written by Christian Dormann and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Call centers categories.
This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.
