Chat Reference
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Chat Reference
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Author : Jana Ronan
language : en
Publisher: Libraries Unlimited
Release Date : 2003-07-30
Chat Reference written by Jana Ronan and has been published by Libraries Unlimited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-07-30 with Language Arts & Disciplines categories.
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
Virtual Reference Services
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Author : Stacey Kimmel
language : en
Publisher: CRC Press
Release Date : 2003-09-10
Virtual Reference Services written by Stacey Kimmel and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-10 with Language Arts & Disciplines categories.
A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Communicating Professionally Third Edition
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Author : Catherine Sheldrick Ross
language : en
Publisher: American Library Association
Release Date : 2013-07-17
Communicating Professionally Third Edition written by Catherine Sheldrick Ross and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-17 with Language Arts & Disciplines categories.
An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training
Reference Assessment And Evaluation
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Author : Tom Diamond
language : en
Publisher: Routledge
Release Date : 2013-02-01
Reference Assessment And Evaluation written by Tom Diamond and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-01 with Language Arts & Disciplines categories.
Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing instruction through case studies from academic libraries of all sizes. Because of fiscal pressures, the need to attract the best and brightest students and faculty to the academy, and increased competition from Internet search engines, the evaluation and assessment of reference service remains one of the most important challenges for academic libraries. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services. This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Academic libraries of all types will find opportunities to modify these innovative ideas to remain at the forefront of reference service. Topics in Reference Assessment and Evaluation include: a case study of the library at the University of Colorado at Boulder’s efforts to implement a drop-in research consultation program for students enrolled in the introductory writing course coordination of an annual professional development program for specialized instruction targeted at faculty and staff members at Colorado State University peer observation between the reference staff members of Augustana College Library and St. Ambrose University Library the merging of San Jose State University’s government publication desk with the reference services desk—along with the public library’s reference desk Valparaiso University’s main library’s training and use of student assistants analyzing user and librarian satisfaction within virtual reference transactions evaluation of the University of South Alabama’s Baugh Biomedical Library’s chat reference service evaluation of the University of Texas at Arlington’s virtual reference service library technology’s impact on reference desk statistics statistical analysis of reference desk data for staffing needs at the University of Tennessee at Chattanooga Reference Assessment and Evaluation is timely, important reading for academic references librarians and supervisors.
Research Methods And Design Beyond A Single Discipline
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Author : Heting Chu
language : en
Publisher: Taylor & Francis
Release Date : 2024-04-01
Research Methods And Design Beyond A Single Discipline written by Heting Chu and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-01 with Psychology categories.
Research Methods and Design Beyond a Single Discipline presents and discusses 15 research methods after an overview of each, an illustration of the research process, and an examination of related topics. The focus of this book is on data collection techniques (e.g., interviewing, observation, questionnaires) and research design. Research methods are named and categorized by data collection techniques in this book rather than by the quantitative and qualitative dichotomy used for data analysis techniques. Each of the 15 research methods included in the book is depicted regarding its functions, features, applications, and dos and don’ts, with examples and case studies from various disciplines. Research methodology development in research design starts with selection of data collection techniques, which takes into consideration research questions of a study and research method features. Data analysis techniques and selection are described as part of the research methodology development to help readers choose the most appropriate methodology for their own research, and put research design into practice. This book is essential for masters and doctoral students, and researchers who wish to learn about research methods and design comprehensively and systematically, as well as instructors delivering research methods courses across the social and behavioral sciences.
Information Services Today
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Author : Sandra Hirsh
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2022-03-08
Information Services Today written by Sandra Hirsh and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-08 with Language Arts & Disciplines categories.
This third edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, professional development, and lifelong learning in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of information communities. Specifically, the Information Services Today: An Introduction: provides a thorough introduction, history, and overall state of the field, explores different types of information communities, the varying information needs within those communities, and the role of equity of access, diversity, inclusion, and social justice in those communities, addresses why information organizations and information and technological literacy are more important today than ever before, discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and identifies career management strategies and leadership opportunities in the information professions. The new edition features chapter updates to address changes in information services, introducing new/updated topics such as emergency/crisis management/community resilience, sustainability, data analysis and visualization, social justice, and equity of access, diversity, and inclusion (EDI). Information Services Today: An Introduction begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities, as well as trends impacting the information field. Information Services Today: An Introduction covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. Information Services Today: An Introduction addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users. Information Services Today: An Introduction provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics.
Health Sciences Librarianship
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Author : M. Sandra Wood
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2014-05-09
Health Sciences Librarianship written by M. Sandra Wood and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-09 with Language Arts & Disciplines categories.
This comprehensive textbook of health sciences librarianship provides the library student and new librarian with the background and skills necessary to handle day-to-day activities and provide quality services in a health sciences library or a more general library serving students and practitioners in the health professions. The book has 16 chapters, each authored by an experienced medical librarian and is organized logically into 4 sections: The Profession, Collection Services, User Services, and Administrative Services. Each chapter contains photographs, figures, tables, and charts illustrating the essential concepts introduced. Overseen by a 3-member editorial board of leading professors in medical librarianship programs, this authoritative text provides students, beginning, and experienced librarians with a comprehensive overview of state-of-the-art medical librarianship.
Handbook Of Research On Advancements Of Contactless Technology And Service Innovation In Library And Information Science
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Author : Holland, Barbara
language : en
Publisher: IGI Global
Release Date : 2023-06-14
Handbook Of Research On Advancements Of Contactless Technology And Service Innovation In Library And Information Science written by Holland, Barbara and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-14 with Language Arts & Disciplines categories.
In the past twenty years, contactless technology has been helping us to conduct transactions quickly, easily, and securely. Contactless is here to stay, and it is expected to grow and become even more widely used in the coming years. The COVID-19 pandemic changed the way we work, travel, and connect with family and friends, and it simultaneously revolutionized the way we conduct business and everyday transactions. As technology changes daily, libraries have continued to upgrade. The Handbook of Research on Advancements of Contactless Technology and Service Innovation in Library and Information Science provides the reader with a variety of emerging trends concerning contactless technology in libraries, information centers, and other enterprises. This book offers chapters on emerging research, surveys, and technology. Covering topics such as digital libraries, metaverse, and security challenges, this major reference work is an essential resource for librarians, information professionals, administrators, students and educators of higher education, researchers, and academicians.
The Reference Interview Today
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Author : Susan Knoer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2011-06-02
The Reference Interview Today written by Susan Knoer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-02 with Language Arts & Disciplines categories.
Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.
Sustainable Online Library Services And Resources
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Author : Mou Chakraborty
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2022-10-05
Sustainable Online Library Services And Resources written by Mou Chakraborty and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-05 with Language Arts & Disciplines categories.
COVID-19 shifted library services and resources; this book includes narratives of lessons learned and sustainable practices to prepare educators and librarians for any challenges that might arise in the future. All different types of libraries (academic, public, special, and school) were impacted by the pandemic, and librarians learned valuable lessons about how to shift and transition in a challenging time. In this informative book, librarians, instructional designers, educators, and faculty from all over the world write about how they pivoted services and resources online to continue to serve patrons during a pandemic and beyond, as well as which services and programs will be sustainable and scalable. Online delivery of programs and services allows librarians to respond to many different situations, emergencies, and challenges, and this book is a record of the lessons that librarians learned and the practices they'll implement in the future based on their experiences with COVID-19. Sustainable Online Library Services and Resources showcases a diverse range of perspectives on how online learning has changed and grown with a focus on what library services and resources are here to stay.