The Reference Interview Today
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The Reference Interview Today
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Author : Susan Knoer
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2011-06-02
The Reference Interview Today written by Susan Knoer and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-02 with Language Arts & Disciplines categories.
Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.
The Reference Interview Today
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Author : Dave Harmeyer
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2014-02-07
The Reference Interview Today written by Dave Harmeyer and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-07 with Language Arts & Disciplines categories.
More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..
Conducting The Reference Interview Third Edition
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Author : Catherine Sheldrick Ross
language : en
Publisher: American Library Association
Release Date : 2019-07-03
Conducting The Reference Interview Third Edition written by Catherine Sheldrick Ross and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-03 with Language Arts & Disciplines categories.
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Online Searching
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Author : Karen Markey
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2023-02-07
Online Searching written by Karen Markey and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-07 with Computers categories.
Online Searching puts aspiring librarians working in all types of institutions on the fast track to becoming expert searchers, the intermediaries who unite information users with trusted sources that satisfy their information needs.
1979 1990
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Author : Henryk Sawoniak
language : en
Publisher: Walter de Gruyter
Release Date : 2012-02-14
1979 1990 written by Henryk Sawoniak and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-14 with Reference categories.
No detailed description available for "1979-1990".
Libraries In The Information Age
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Author : Denise K. Fourie
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-05-23
Libraries In The Information Age written by Denise K. Fourie and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-23 with Language Arts & Disciplines categories.
The book Library Media Connection cited as something "all librarians need to have on their shelves" is now thoroughly revised for today's 21st-century library environment. Covering both technology and library practices, the title has been a go-to text for librarians and library school students since 2002. Since the second edition of this must-have book was published in late 2009, libraries have undergone profound changes, primarily linked to advances in technology. We've seen the debut of RDA, the release of new Pew Research library and Internet use data, and the establishment of digital repositories, community MakerSpaces, and "community reads" programs. Of course, libraries have also been affected by the expanding use of social media. This thoroughly updated title addresses all these changes and more, bringing you up to date on the monumental shifts impacting librarianship. The book is designed to introduce LIS students to the profession, preparing them to enter an exciting and evolving world. It clarifies the changing roles and responsibilities of library professionals, new paradigms for evaluating information, and characteristics and functions of today's library personnel. Among other subjects, chapters cover preparing materials for use, circulation, reference services, ethics in the information age, Internet trends, and job search basics. References, websites, and publications at the end of every chapter point to further resources, and appendices supply information such as policies, the library bill of rights, and the Freedom to Read statement.
Providing Reference Services
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Author : John Gottfried
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2017-05-19
Providing Reference Services written by John Gottfried and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-19 with Language Arts & Disciplines categories.
Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include: Reference services: basic information and backgroundReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnerships (internal and external)The future of reference Readers will come away with a solid foundation in reference services. They will have the knowledge to update or restructure an existing reference program, or to create a program from the ground up. Individual chapters and subsections provide constructive tips and advice for specific reference issues. Taken as a whole, this book provides a valuable, inclusive source of information for all major aspects of reference service. Providing Reference Services is an appropriate resource for nearly all librarians in public-service positions, especially those with reference responsibilities, whether they are working reference librarians at any level of experience, reference supervisors, or administrators with oversight of reference services. The content is relevant to academic, public, school, and special libraries—any library or organization, in fact, that offers reference or research assistance.
The Enduring Library
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Author : Michael Gorman
language : en
Publisher: American Library Association
Release Date : 2003-01-23
The Enduring Library written by Michael Gorman and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-23 with Language Arts & Disciplines categories.
In this work, one of the library world's thinkers discusses the transformative effect that communications technology has had on information delivery from past to present to future. By tracing these transformations, Michael Gorman writes a roadmap for achieving balance between the tradition of library service and ever-changing technology.
Library Programs And Services
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Author : G. Edward Evans
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2015-06-30
Library Programs And Services written by G. Edward Evans and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-30 with Language Arts & Disciplines categories.
Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.
Marketing Today S Academic Library
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Author : Brian Mathews
language : en
Publisher: American Library Association
Release Date : 2009
Marketing Today S Academic Library written by Brian Mathews and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
In Marketing Today’s Academic Library, Brian Mathews uses his vast experience to speak directly to the academic library practitioner about matching services with user needs. This book proposes new visions and ideas, challenging the traditional way of thinking and providing a framework to target users more precisely.Most library marketing intended for undergraduates promotes the collection, reference and instructional service, and occasional events such as guest speakers or exhibits. The guiding principle of Marketing Today’s Academic Library is that marketing should focus on the lifestyle of the user, showcasing how the library fits within the daily life of the student. Mathews’ personal and compelling presentation will assist readers in Challenging and rethinking their marketing strategies Demonstrating their value through applied relevance Focusing on the needs of the student and their expectationsWritten in a concise and engaging manner that speaks to popular anxiety points about new marketing techniques, this book is filled with tips and strategies that academic librarians can use to communicate with students, surpassing their expectations of their library experience.