Client Centricity
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Client Centricity
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Author : Jan U. Hagen
language : en
Publisher: Murmann Publishers GmbH
Release Date : 2015-06-11
Client Centricity written by Jan U. Hagen and has been published by Murmann Publishers GmbH this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-11 with Business & Economics categories.
The financial market crisis has brought the very business models of many banks into question. What lessons should banks take from these events? What consequences will the industry have to face when dealing with clients? These questions are at the center of this book, with contributions from renowned experts and examples from theory and practice. Client commitment – the pursuit of pure customer focus – has become a success factor in many areas of the banking industry. This book sheds light on the theoretical aspects of client commitment and shows how its various facets are being put into practice.
The Customer Centricity Playbook
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Author : Peter Fader
language : en
Publisher: University of Pennsylvania Press
Release Date : 2018-10-30
The Customer Centricity Playbook written by Peter Fader and has been published by University of Pennsylvania Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-30 with Business & Economics categories.
A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.
Authentic Customer Centricity
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Author : Alkhatani Saad Zafer
language : en
Publisher: IAP
Release Date : 2015-06-01
Authentic Customer Centricity written by Alkhatani Saad Zafer and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-01 with Business & Economics categories.
This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity. In this book, Dr. Zafer has provided a sorely needed guidebook for executives to become a successful customer centric company. He shows us how companies can deliver a superior customer experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior customer experience in a sustainable way.
The Client Centric Protagonist
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Author : Nilakantasrinivasan J
language : en
Publisher: Nilakantasrinivasan J
Release Date : 2022-06-18
The Client Centric Protagonist written by Nilakantasrinivasan J and has been published by Nilakantasrinivasan J this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-18 with Business & Economics categories.
- How can I, as an individual, become more client-focused? - How can we, as a company, foster client-centered transformation and culture? If you are looking for answers to the two questions mentioned above, then this is your book. The author, Nilakantasrinivasan J has presented the answers as a story of Parth, an Indian Army veteran who joins a specialty chemicals company called SPKEM as an account manager. Without the requisite domain knowledge, will he steer himself and his organization from a brewing storm? Over 300+ books have been written on this topic, so why one more? In author's 25 years in the industry, he has closely studied organizations in B2C, as well as B2B, through the lens of their policies, processes, technology, culture, and people, and at the same time listened to their client-side stories. Client Centricity is a perpetual quest for most organizations, and a lot has been accomplished, but CXOs are still curious as to why all this doesn’t translate into business growth and why are clients leaving? What do clients value? Author gives you workable methods, not empty promises. It presents a planned program with approaches, tools and tips for account managers, business development managers, customer success managers, business heads, CXOs, entrepreneurs, consultants & business students. The book presents the 7 Acts of Client Centric Professional, Client Centric Value Plan, Stakeholder Engagement, 3Level Client Centricity Framework and Human-to-Human (H2H) approach.
Customer Centricity
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Author : Peter Fader
language : en
Publisher: University of Pennsylvania Press
Release Date : 2020-05-26
Customer Centricity written by Peter Fader and has been published by University of Pennsylvania Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-26 with Business & Economics categories.
A powerful call to action, Wharton professor Peter Fader's book, Customer Centricity, upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value. Fader advocates that in the world of customer centricity, there are good customers … and then there is pretty much everybody else.
Using Information To Develop A Culture Of Customer Centricity
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Author : David Loshin
language : en
Publisher: Morgan Kaufmann
Release Date : 2013-11-29
Using Information To Develop A Culture Of Customer Centricity written by David Loshin and has been published by Morgan Kaufmann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-29 with Computers categories.
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.
Competitive Advantage Of Customer Centricity
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Author : Sathit Parniangtong
language : en
Publisher: Springer
Release Date : 2017-06-05
Competitive Advantage Of Customer Centricity written by Sathit Parniangtong and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-05 with Business & Economics categories.
This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions customer profitability as the metric for measuring business performance. Further, it advocates the need to provide solutions to customers’ requirements with bundles of products and services. It broadens the definition of customer value beyond tangible benefits and price to include both tangible and intangible benefits and total ownership costs, while embracing a variety of unique customer needs. The book highlights the value of business planning, marketing and sales mechanisms and changing employee behavior to create lifelong, high-value profitable customer relationships that satisfy the customer’s needs. Competitive Advantage of Customer Centricity maps a new journey that entire organizations must undertake in order to achieve these lucrative goals.
Handbook On Customer Centricity
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Author : Robert W. Palmatier
language : en
Publisher: Edward Elgar Publishing
Release Date : 2019
Handbook On Customer Centricity written by Robert W. Palmatier and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Business & Economics categories.
Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an organization-wide philosophy that focuses on the systematic and continuous alignment of the firm’s internal architecture, strategy, capabilities, and offerings with external customers.
The Art Of Client Centric Insurance Sales
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date :
The Art Of Client Centric Insurance Sales written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Embark on a transformative journey into the world of client-centric insurance sales with our guide, "The Art of Client-Centric Insurance Sales." In this comprehensive manual, we unveil the principles, strategies, and practices that define the art of prioritizing clients above all else. This isn't just about selling insurance policies; it's about fostering meaningful relationships with your clients. We believe that the heart of insurance sales lies in understanding a client's unique needs and providing tailored solutions that resonate with their aspirations. Our book is your passport to becoming a trusted advisor, securing futures, and ensuring peace of mind for those you serve. Throughout the chapters of this guide, you'll explore the art of marketing that resonates with the ever-diverse clientele of today. You'll learn how to turn cold leads into lifelong relationships through masterful prospecting techniques. The power of empathetic discovery will help you uncover your clients' true needs, setting the stage for offering solutions that align with their goals. Closing deals with confidence and providing unwavering service excellence are core principles of this approach. We'll also introduce you to the Four Pillars of Success, a blueprint for building a legacy of integrity and proficiency in the insurance industry. As the landscape of insurance evolves, you'll be equipped to adapt to changing trends, navigate complex ethical dilemmas, and celebrate the success stories of those who've embraced the client-centric philosophy. "The Art of Client-Centric Insurance Sales" isn't just a book; it's a call to action. It's an invitation to prioritize the well-being of your clients, transcending sales quotas and commission checks. Are you ready to embark on this transformative journey and redefine your approach to insurance sales? This guide is your compass; it's time to set sail.
The Palgrave Handbook Of Managing Continuous Business Transformation
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Author : Horst Ellermann
language : en
Publisher: Springer
Release Date : 2016-12-27
The Palgrave Handbook Of Managing Continuous Business Transformation written by Horst Ellermann and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-27 with Business & Economics categories.
This handbook provides a comprehensive and unparalleled reference point for studying continuous business transformation. Asserting that change will be the new normal and highlighting the fact that business transformation can never be complete, this important resource is a tool for coping with ongoing change in order to become and stay resilient, the predominant concern of executives across industries. Containing case study material to illustrate issues and solutions, The Palgrave Handbook of Managing Continuous Business Transformation takes an interdisciplinary approach weaving together strategic concepts with real-life experiences, connecting human resource issues with shifts in information technology and linking customers with the businesses from which they buy. Structured into four parts; transformational shifts, achieving customer centricity, dealing with new technology and leading the change, this handbook is crucial reading for academics, scholars and practitioners of business transformation.