Client Encounters Of The Technical Kind
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Client Encounters Of The Technical Kind
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Author : Andrew K Betts
language : en
Publisher:
Release Date : 2015-07-20
Client Encounters Of The Technical Kind written by Andrew K Betts and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-20 with categories.
There's more to technical work than technology, as anyone in contact with clients will know, and this book helps 'Customer-Facing Engineers' with the challenge. Based on work with leading high-tech companies, it gives a clear structure to Sales and Support work, and also tackles delicate issues, such as standing up to difficult customers.
Animal And Client Encounters
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Author : James Alexander
language : en
Publisher: Austin Macauley Publishers
Release Date : 2023-07-21
Animal And Client Encounters written by James Alexander and has been published by Austin Macauley Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-21 with Biography & Autobiography categories.
Qualifying as a veterinary surgeon over 50 years ago, James has seen enormous changes in his work of a general practitioner. From being a student learning from James Herriot through general practice to involvement with university life, the author has had an extremely busy life that encompassed many exciting, humorous, and quite often dangerous experiences! The elation and satisfaction of successful outcomes as well as the sadness of end-of-life scenarios are all portrayed together with the hardships and rigour of working on farms in adverse weather conditions. This is balanced by the recounting of the many, often self-deprecating, humorous episodes that made up the daily life of this vet. Although gentle fun is conveyed in the majority of the stories, it is not at the expense of nor the dignity of the clients, all of whom were greatly respected. Life was never dull and the unexpected was only ever a phone call away.
Technology Mediated Service Encounters
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Author : Pilar Garcés-Conejos Blitvich
language : en
Publisher: John Benjamins Publishing Company
Release Date : 2019-01-10
Technology Mediated Service Encounters written by Pilar Garcés-Conejos Blitvich and has been published by John Benjamins Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-10 with Language Arts & Disciplines categories.
The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
Information And Communication Technologies In Tourism 2022
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Author : Jason L. Stienmetz
language : en
Publisher: Springer Nature
Release Date : 2022
Information And Communication Technologies In Tourism 2022 written by Jason L. Stienmetz and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022 with Electronic books categories.
This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research.
Digital Technology In Service Encounters
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Author : Sonja Christ-Brendemühl
language : en
Publisher: Springer Nature
Release Date : 2022-06-27
Digital Technology In Service Encounters written by Sonja Christ-Brendemühl and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-27 with Business & Economics categories.
Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service encounter efficiency by embedding digital technology into the existing processes. However, there is little empirical evidence on how such technological implementations affect the sentiments, attitudes, and behaviors of frontline employees. Likewise, research on interrelated customer responses is scarce. To address this matter, this book presents four distinct yet related studies to investigate the impact of digital technology on frontline employees, customers, and ultimately service firms. The results and implications provide meaningful insights for theory and practice.
Intercultural Encounters
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Author : Wim M. J. van Binsbergen
language : en
Publisher: LIT Verlag Münster
Release Date : 2003
Intercultural Encounters written by Wim M. J. van Binsbergen and has been published by LIT Verlag Münster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Africa categories.
This book brings together fifteen essays investigating aspects of interculturality. Like its author, it operates at the borderline between social anthropology and intercultural philosophy. It seeks to make a contribution to intercultural philosophy, by formulating with great precision and painful honesty the lessons deriving from extensive intercultural experiences as an anthropologist. Its culminating section presents an intercultural philosophy revolving on the tenet 'cultures do not exist'. The kaleidoscopic nature of intercultural experiences is reflected in the diversity of these texts. Many belong to a field that could be described as "meta-anthropology", others are more clearly philosophical; occasionally they spill over into belles lettres, ancient history, and comparative cultural and religious studies. The ethnographic specifics supporting the arguments are diverse, deriving from various African situations in which the author has conducted participatory field research (Tunisia, Zambia, Botswana, and South Africa).
The Public Encounter
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Author : Charles T. Goodsell
language : en
Publisher: Indiana University Press
Release Date : 1981
The Public Encounter written by Charles T. Goodsell and has been published by Indiana University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1981 with Business & Economics categories.
Ethnography And The Corporate Encounter
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Author : Melissa Cefkin
language : en
Publisher: Berghahn Books
Release Date : 2010
Ethnography And The Corporate Encounter written by Melissa Cefkin and has been published by Berghahn Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Businesses and other organizations are increasingly hiring anthropologists and other ethnographically-oriented social scientists as employees, consultants, and advisors. The nature of such work, as described in this volume, raises crucial questions about potential implications to disciplines of critical inquiry such as anthropology. In addressing these issues, the contributors explore how researchers encounter and engage sites of organizational practice in such roles as suppliers of consumer-insight for product design or marketing, or as advisors on work design or business and organizational strategies. The volume contributes to the emerging canon of corporate ethnography, appealing to practitioners who wish to advance their understanding of the practice of corporate ethnography and providing rich material to those interested in new applications of ethnographic work and the ongoing rethinking of the nature of ethnographic praxis.
Women Encounter Technology
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Author : Swasti Mitter
language : en
Publisher: Routledge
Release Date : 2003-09-02
Women Encounter Technology written by Swasti Mitter and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Business & Economics categories.
This collection explores the effects of new technologies on women's employment and on the nature of women's work. The volume is edited by two pre-eminent scholars in the field and contains thirteen articles from leading academics worldwide. The book provides a critique of postmodernism and ecofeminism and demands that new technology is used as a vehicle for gender equality in the developing world.
Transformative Encounters
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Author : David W. Appleby
language : en
Publisher: InterVarsity Press
Release Date : 2013-07-12
Transformative Encounters written by David W. Appleby and has been published by InterVarsity Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-12 with Religion categories.
What would it mean for Christian counseling and pastoral care to take seriously the idea that God intervenes in the world? In this volume more than twenty of the best pastoral counselors, clinicians, and counselor educators introduce us to the models that they use to integrate the Scriptures and the work of the Holy Spirit into their daily practice.