Clients Consumers Or Citizens
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Clients Consumers Or Citizens
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Author : Hudson, Bob
language : en
Publisher: Policy Press
Release Date : 2021-06-21
Clients Consumers Or Citizens written by Hudson, Bob and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-21 with Medical categories.
Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look back at to consider the thinking behind the strategy, the impacts on commissioners and providers of care, on the care workforce and on those who use care and support services. In this book, Bob Hudson meticulously charts these shifts. He challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider literature on political thinking and policy change.
The Consumer In Public Services
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Author : Simmons, Richard
language : en
Publisher: Policy Press
Release Date : 2009-04-15
The Consumer In Public Services written by Simmons, Richard and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04-15 with Political Science categories.
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
Empowering The Customer
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Author : Victor Ayeni
language : en
Publisher: Commonwealth Secretariat
Release Date : 2001
Empowering The Customer written by Victor Ayeni and has been published by Commonwealth Secretariat this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
Citizen Customer Partner
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Author : John Clayton Thomas
language : en
Publisher: Routledge
Release Date : 2014-12-18
Citizen Customer Partner written by John Clayton Thomas and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
The Big Lie
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Author : Future Foundation
language : en
Publisher: Balboa Press
Release Date : 2013-08-21
The Big Lie written by Future Foundation and has been published by Balboa Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-21 with Business & Economics categories.
Future Foundation is a trends and forecasting agency with global reach has been operational for nearly twenty years is completely independent of any other company or organization beyond sharing general values, has no political opinions partners and counsels more than two hundred corporate clients runs its own data bank of opinion research findings, going back years probes consumer opinion in twenty-eight countries on an annual basis manages its own team of two hundred trendspotters across the globe is committed to excellence in the visual and verbal presentation of ideas and intuitions holds as its motto and its goal Science Meets Creativity is in business to see its clients prosper through the ingenious application of enriched insight into the lives of consumers, citizens, people
Governance Consumers And Citizens
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Author : M. Bevir
language : en
Publisher: Springer
Release Date : 2007-09-12
Governance Consumers And Citizens written by M. Bevir and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-12 with Social Science categories.
This is the first book to focus on governance and cultures of consumption, expanding the debate and raising new conceptions and policy agendas. It questions the changing place of the consumer as citizen in recent trends in governance, the tensions between competing ideas and practices of consumerism, and the active role of consumers in governance.
Consumers And Citizens
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Author : Néstor García Canclini
language : en
Publisher: U of Minnesota Press
Release Date : 2001
Consumers And Citizens written by Néstor García Canclini and has been published by U of Minnesota Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Social Science categories.
Nestor Garcia Canclini, the best-known and most innovative cultural studies scholar in Latin America, maps the critical effects of urban sprawl, global media, and commodity markets on citizens. The complex results mean not only a shrinkage of certain traditional rights (particularly those of the welfare or client state) but also indicate new openings for expanding citizenship.
The Consumer Citizen
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Author : Ethan Porter
language : en
Publisher: Oxford University Press, USA
Release Date : 2020-11-23
The Consumer Citizen written by Ethan Porter and has been published by Oxford University Press, USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-23 with Political Science categories.
"Americans spend far more time thinking about what to buy, and what not to buy, than they do about politics. Political leaders often make political claims while using consumer terminology. And political decisions resemble consumer decisions in surprising ways. Together, these forces help give rise to the consumer-citizen: A person who depends on tools and techniques familiar from consumer life to make sense of politics. Understanding citizens as consumer-citizens has implications for a broad array of topics related to public opinion and political behaviour. More than a dozen new experiments make clear that appealing to the consumer-citizen as consumer-citizen can increase trust in government, improve attitudes toward taxes, and enhance political knowledge. Indeed, such appeals can even cause people to sign up for government-sponsored health insurance. However, the consumer-citizen may also prefer candidates whose policies would explicitly undercut their own self-interest. Two concepts from consumer psychology, consumer fairness and operational transparency, are especially useful for understanding the consumer citizen. Although the rise of the consumer-citizen may trouble democratic theorists, the lessons of the consumer-citizen can be applied to a new approach to civic education, with the aim of enriching democracy and public life"--
At The Dawn Of E Government
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Author : Deloitte
language : en
Publisher:
Release Date : 2000
At The Dawn Of E Government written by Deloitte and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer services categories.
The Mcdonaldization Of Social Work
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Author : Dr Donna Dustin
language : en
Publisher: Ashgate Publishing, Ltd.
Release Date : 2012-12-28
The Mcdonaldization Of Social Work written by Dr Donna Dustin and has been published by Ashgate Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-28 with Social Science categories.
Based upon George Ritzer's McDonaldization of Society thesis and incorporating aspects of social theory, this book examines the introduction of care management to social work practice. Donna Dustin analyzes care management as an example of the managerial application of efficiency, calculability, predictability and control to social work practice. These principles, put to good use in organizations that produce tangible outputs at a profit, are being increasingly applied in non-profit public sector organizations where the outcomes require intangibles such as professional relationships. The author examines whether the McDonaldization process heightens dilemmas such as cost versus rights for professionals working in the social services. Using social theory to frame her research with care managers and their managers in the UK, the author examines the day-to-day implications of care management for social work practice and questions whether the construction of service users as customers contributes to empowering practice. The book's in-depth analysis of the policy background, implementation and practice of care management will resonate with social workers in other national contexts, such as the US, where the care management model has been introduced.