Complaint
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Complaint
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Author : Sara Ahmed
language : en
Publisher: Duke University Press
Release Date : 2021-08-09
Complaint written by Sara Ahmed and has been published by Duke University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-09 with Social Science categories.
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
A Complaint Is A Gift
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Author : Barlow
language : en
Publisher: Tata McGraw-Hill Education
Release Date : 2003-09
A Complaint Is A Gift written by Barlow and has been published by Tata McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09 with categories.
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose---meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style, and market focus. Unfortunately many businesses dodge responsibility for a customer's dissatisfaction, believing that complaining customers are trying to get something for free or that the problem is the customer's fault. Businesses who don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. A Complaint Is a Gift also tells how to create complaint-friendly organizations by encouraging customers to speak out. It outlines communication structures that can facilitate the movement of complaints from frontline staff to upper management, allowing customer-identified problems to be fixed within the company. Complaint-friendly cultures are described in detail, and specific structures are suggested that can be adopted by companies interested in becoming complaint-friendly. A Complaint Is a Gift repositions the role of complaints in business-and argues that handling customer complaints is not just about making customers feel better. It is a book for individuals and companies to deal with complaints in a new and refreshing way. It also brings together three decades of customer dissatisfaction research and shows how companies can use this information to change internal policies and practices.
Fresh Complaint
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Author : Jeffrey Eugenides
language : en
Publisher: Farrar, Straus and Giroux
Release Date : 2017-10-03
Fresh Complaint written by Jeffrey Eugenides and has been published by Farrar, Straus and Giroux this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-03 with Fiction categories.
The first collection of short fiction from the Pulitzer Prize-winning author Jeffrey Eugenides Jeffrey Eugenides’s bestselling novels have shown him to be an astute observer of the crises of adolescence, self-discovery, family love, and what it means to be American in our times. The stories in Fresh Complaint explore equally rich—and intriguing—territory. Ranging from the bitingly reproductive antics of “Baster” to the dreamy, moving account of a young traveler’s search for enlightenment in “Air Mail” (selected by Annie Proulx for Best American Short Stories), this collection presents characters in the midst of personal and national emergencies. We meet a failed poet who, envious of other people’s wealth during the real-estate bubble, becomes an embezzler; a clavichordist whose dreams of art founder under the obligations of marriage and fatherhood; and, in “Fresh Complaint,” a high school student whose wish to escape the strictures of her immigrant family lead her to a drastic decision that upends the life of a middle-aged British physicist. Narratively compelling, beautifully written, and packed with a density of ideas despite their fluid grace, these stories chart the development and maturation of a major American writer.
A Complaint Is A Gift
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Author : Janelle Barlow
language : en
Publisher: ReadHowYouWant.com
Release Date : 2009-02-20
A Complaint Is A Gift written by Janelle Barlow and has been published by ReadHowYouWant.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-20 with Business & Economics categories.
Portnoy S Complaint
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Author : Philip Roth
language : en
Publisher: Vintage
Release Date : 1994-09-20
Portnoy S Complaint written by Philip Roth and has been published by Vintage this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-09-20 with Fiction categories.
The groundbreaking novel from the Pulitzer Prize–winning author of American Pastoral that originally propelled its author to literary stardom: told in a continuous monologue from patient to psychoanalyst, this masterpiece draws us into the turbulent mind of one lust-ridden young Jewish bachelor named Alexander Portnoy. "Deliciously funny...absurd and exuberant, wild and uproarious...a brilliantly vivid reading experience." —The New York Times Book Review "Touching as well as hilariously lewd.... Roth is vibrantly talented." —New York Review of Books Portnoy's Complaint n. [after Alexander Portnoy (1933- )] A disorder in which strongly-felt ethical and altruistic impulses are perpetually warring with extreme sexual longings, often of a perverse nature. Spielvogel says: 'Acts of exhibitionism, voyeurism, fetishism, auto-eroticism and oral coitus are plentiful; as a consequence of the patient's "morality," however, neither fantasy nor act issues in genuine sexual gratification, but rather in overriding feelings of shame and the dread of retribution, particularly in the form of castration.' (Spielvogel, O. "The Puzzled Penis," Internationale Zeitschrift für Psychoanalyse, Vol. XXIV, p. 909.) It is believed by Spielvogel that many of the symptoms can be traced to the bonds obtaining in the mother-child relationship.
The Top Five Things To Consider Before Filing An Employee Relations Complaint
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Author : Patrice Miller
language : en
Publisher: Page Publishing Inc
Release Date : 2020-11-09
The Top Five Things To Consider Before Filing An Employee Relations Complaint written by Patrice Miller and has been published by Page Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-09 with Business & Economics categories.
This book will help employees at all levels of the company understand how to file effective employee complaints and get successful results! You will learn The difference between EEO (harassment and discrimination) and Employee Relations or Non EEO. How to file an effective complaint to get better results How to avoid filing ineffective complaints that may cause more harm than good When to use other avenues to resolve your issue before filing a formal complaint Whether you are a leader or individual contributor in an organization, you will find these tools useful in assessing your personal situation, helping you address your employee relations concerns in the best possible manner.
Unpopular Culture
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Author : John R. Weeks
language : en
Publisher: University of Chicago Press
Release Date : 2003-12-15
Unpopular Culture written by John R. Weeks and has been published by University of Chicago Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-12-15 with Social Science categories.
When you start a new job, you learn how things are done in the company, and you learn how they are complained about too. Unpopular Culture considers why people complain about their work culture and what impact those complaints have on their organizations. John Weeks based his study on long-term observations of the British Armstrong Bank in the United Kingdom. Not one person at this organization, he found, from the CEO down to the junior clerks, had anything good to say about its corporate culture. And yet, despite all the griping—and despite high-profile efforts at culture change—the way things were done never seemed fundamentally to alter. The organization was restructured, jobs redefined, and processes redesigned, but the complaining remained the same. As Weeks demonstrates, this is because the everyday standards of behavior that regulate complaints curtail their effectiveness. Embarrass someone by complaining in a way that is too public or too pointed, and you will find your social standing diminished. Complain too loudly or too long, and your coworkers might see you as contrary. On the other hand, complain too little and you may be seen as too stiff or just too strange to be trusted. The rituals of complaint, Weeks shows, have powerful social functions.
Customer Complaint Tracking
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Author : Journals for All Staff
language : en
Publisher:
Release Date : 2017-05-25
Customer Complaint Tracking written by Journals for All Staff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-25 with categories.
Blank Complaints Register Log Book. Large 8.5 Inches By 11 Inches Get Your Copy Today! Includes Sections For Complaint Ref No Cumulative No Of Complaints Complainant's Details Complaint Mode Complaint Subject Date Received Details Of Complaint Name Of Investigator Action Required & Date Logged Action Carried Out & Date Logged Customer Satisfaction Confirmation Received Comments Date Complaint Closed Closed By & Signature Get Your Copy Today!
A Complaint Free World
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Author : Will Bowen
language : en
Publisher: Harmony
Release Date : 2013-02-05
A Complaint Free World written by Will Bowen and has been published by Harmony this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-05 with Body, Mind & Spirit categories.
Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul
Effective Complaint Management
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Author : Bernd Stauss
language : en
Publisher: Springer
Release Date : 2019-01-31
Effective Complaint Management written by Bernd Stauss and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-31 with Business & Economics categories.
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.