Conversational Design
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Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Morgan & Claypool
Release Date : 2019-05-29
Conversational Ux Design written by Robert J. Moore and has been published by Morgan & Claypool this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-29 with Computers categories.
With recent advances in natural language understanding techniques and far-field microphone arrays, natural language interfaces, such as voice assistants and chatbots, are emerging as a popular new way to interact with computers. They have made their way out of the industry research labs and into the pockets, desktops, cars and living rooms of the general public. But although such interfaces recognize bits of natural language, and even voice input, they generally lack conversational competence, or the ability to engage in natural conversation. Today’s platforms provide sophisticated tools for analyzing language and retrieving knowledge, but they fail to provide adequate support for modeling interaction. The user experience (UX) designer or software developer must figure out how a human conversation is organized, usually relying on commonsense rather than on formal knowledge. Fortunately, practitioners can rely on conversation science. This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of “expandable sequences,” 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.
Conversational Design
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Author : Erika Hall
language : en
Publisher:
Release Date : 2018
Conversational Design written by Erika Hall and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Electronic books categories.
How do we make digital systems feel less robotic and more real? Whether you work with interface or visual design, front-end technology, or content design, learn why conversation is the best model for creating device-independent, human-centered systems. Research and information design expert Erika Hall explains what makes an interaction truly conversational and how to get more comfortable using language in design. From understanding the human interface, to effectively using the power of personality, to getting it all done, you'll find out how the art of communication can elevate technology.
The Science Of Conversational Design
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Author : Simon Landry
language : en
Publisher:
Release Date : 2020-09-12
The Science Of Conversational Design written by Simon Landry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-12 with categories.
Build better voice experiences using science.For years, scientists have been doing research on how and why people use their voice to interact with machines. This book presents conversational interface research you can use to improve your conversational design and make the best voice user experience possible. You will find 15 studies on themes of voice user interactions, conversational design, Amazon Alexa, and healthcare.Each study has the information you need to improve your conversational design right away: -Key takeaway: The TL; DR of the study. This is the essential information you need to keep in mind to make the best voice user experience possible.-Experiment: What exactly did the researchers do?-Results: What were the results from their experiment?-Insight: How did the researchers interpret their results and how does it apply to conversational design?These studies will open your eyes to important aspects of conversational design. You will find answer to the following questions: -Why do people use conversational interfaces?-What is the difference between speaking with a person and speaking with a conversational interface?-Do people use voice and text search differently?-Do people act differently around conversational interfaces when they are in public?-How do families with kids talk with Alexa devices?-How do kids ask for information from their voice interfaces?-How does working with an Alexa device influence teamwork and creativity?-Should conversational interfaces speak in regional dialects?-Do conversations designers understand their users' frustrations?-What is the best way to make a memorable advertisement on a conversational interface?-Do people know when they are using third party Alexa skills?-How do people 55 and over feel about their Alexa devices?-How do people with disabilities use Alexa devices?-Does Alexa properly understand medication names?-Can conversational interfaces give lethal health advice?
Designing Voice User Interfaces
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Author : Cathy Pearl
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2016-12-19
Designing Voice User Interfaces written by Cathy Pearl and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-19 with Computers categories.
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it. Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.Understand key VUI design concepts, including command-and-control and conversational systemsDecide if you should use an avatar or other visual representation with your VUIExplore speech recognition technology and its impact on your designTake your VUI above and beyond the basic exchange of informationLearn practical ways to test your VUI application with usersMonitor your app and learn how to quickly improve performanceGet real-world examples of VUIs for home assistants, smartwatches, and car systems
Conversations With Things
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Author : Diana Deibel
language : en
Publisher: Rosenfeld Media
Release Date : 2021
Conversations With Things written by Diana Deibel and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with categories.
Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating--sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered--because everyone deserves to be understood, especially you.
Just Enough Research
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Author : Erika Hall
language : en
Publisher: Book Apart
Release Date : 2019-10-21
Just Enough Research written by Erika Hall and has been published by Book Apart this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-21 with Human-computer interaction categories.
Start doing good research faster than you can plan your next pitch.
Studies In Conversational Ux Design
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Author : Robert J. Moore
language : en
Publisher: Springer
Release Date : 2018-09-03
Studies In Conversational Ux Design written by Robert J. Moore and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-03 with Computers categories.
As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.
Voice Interaction Design
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Author : Randy Allen Harris
language : en
Publisher: Elsevier
Release Date : 2004-12-31
Voice Interaction Design written by Randy Allen Harris and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-12-31 with Computers categories.
From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever. Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work. In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave. *Loaded with examples and practical synopses of the best practice. *An ideal combination of conceptual base, practical illustrations, and "how-to" advice—for design and for the entire design process. *Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.
The Art Of Conversation
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Author : Hughes Angela Carol
language : en
Publisher: Hughes Angela Carol
Release Date : 2024-03-15
The Art Of Conversation written by Hughes Angela Carol and has been published by Hughes Angela Carol this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-15 with Computers categories.
"The Art of Conversation: Mastering Dialogflow for Engaging User Experiences" is a comprehensive resource that guides developers and designers in creating captivating conversational experiences. Authored by experts in the field, this book offers practical guidance on using Dialogflow to build conversational agents. It starts with the basics of conversational design and provides in-depth insights into Dialogflow's principles. Readers will gain hands-on experience creating intents, entities, and context within Dialogflow, while also exploring its various options and features. The book covers building conversational flows, using integrations, and leveraging platforms like Facebook Messenger, Slack, and Google Assistant. To excel in conversation design, understanding human-centered principles and cognitive processes is crucial. This book equips readers with design strategies and best practices for creating natural and engaging conversational flows. Techniques for handling user variations, context switching, and error handling are taught, ensuring a seamless conversation. By understanding conversation and sentiment analysis, readers can unleash Dialogflow's potential for effective communication. "The Art of Conversation" goes beyond Dialogflow's technical aspects by emphasizing the importance of UX/UI design in creating high-quality conversational experiences. The book focuses on visuals, affirmative messages, and accessible content, demonstrating a holistic approach that resonates with users. By integrating these principles, developers can enhance the user experience and build lasting relationships. The journey to mastering Dialogflow continues with iterative development, testing, and analysis. The book explores effective testing methodologies, debugging techniques, and Conversational Design Language (CDL) analysis to continuously improve the user experience. By extracting insights from user interactions, developers can refine and enhance conversational agents to meet evolving user needs. The book also addresses ethical considerations in AI and conversation design. Privacy, bias, and fairness concerns are discussed, with guidelines provided for creating responsible and inclusive conversational experiences. For those ready to create engaging conversational experiences with Dialogflow, "The Art of Conversation" is the comprehensive guide. From fundamentals to advanced concepts, this book empowers readers to become conversation designers and innovate in the landscape of conversational AI.
Designing Bots
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Author : Amir Shevat
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-05-17
Designing Bots written by Amir Shevat and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-17 with Computers categories.
From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback
