Creating A Customer Driven Quality Organization
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Delighting Customers
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Author : P. Donovan
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Delighting Customers written by P. Donovan and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.
Creating A Customer Driven Quality Organization
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Author : Mitchell A. Tarr
language : en
Publisher:
Release Date : 1996
Creating A Customer Driven Quality Organization written by Mitchell A. Tarr and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Quality function deployment categories.
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company
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Author : Christopher K. Ahoy
language : en
Publisher: McGraw Hill Professional
Release Date : 2009-02-15
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company written by Christopher K. Ahoy and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-15 with Business & Economics categories.
The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company
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Author : Christopher K. Ahoy
language : en
Publisher: Mcgraw-hill
Release Date : 2008-12-17
Customer Driven Operations Management Aligning Business Processes And Quality Tools To Create Operational Effectiveness In Your Company written by Christopher K. Ahoy and has been published by Mcgraw-hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-17 with Business & Economics categories.
The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.
Customer And Market Driven Quality Management
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Author : Johnson Aimie Edosomwan
language : en
Publisher: WCB/McGraw-Hill
Release Date : 1993-01-01
Customer And Market Driven Quality Management written by Johnson Aimie Edosomwan and has been published by WCB/McGraw-Hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-01-01 with Business & Economics categories.
Provides practical guidelines and techniques that illustrate how to successfully create and manage customer-driven organizations. This unique look at TQM covers a wide range of quality topics and tools and includes case studies and over 150 working exercises to help readers understand and implement the book's quality-building principles. Edosomwan helps companies adopt the characteristics of market leaders to increase profits, prevent errors and effectively manage costs incurred from quality improvement processes, and more.
Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2001-07-03
Customer Driven Project Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-07-03 with Business & Economics categories.
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Creating Customer Driven Quality
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Author : Akhilesh N. Singh
language : en
Publisher:
Release Date : 2000
Creating Customer Driven Quality written by Akhilesh N. Singh and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Consumer satisfaction categories.
The Customer Driven Organization
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Author : Lance B. Coleman Sr.
language : en
Publisher: CRC Press
Release Date : 2017-07-27
The Customer Driven Organization written by Lance B. Coleman Sr. and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-27 with Business & Economics categories.
Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo
That S Customer Focus
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Author : F. Ray Miller
language : en
Publisher: That's Customer Focus!
Release Date : 2008
That S Customer Focus written by F. Ray Miller and has been published by That's Customer Focus! this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.
Building The Customer Centric Enterprise
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Author : Claudia Imhoff
language : en
Publisher: Wiley
Release Date : 2001-02-19
Building The Customer Centric Enterprise written by Claudia Imhoff and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-02-19 with Computers categories.
Strategies for leveraging information technologies to improve customer relationships With E-business comes the opportunity for companies to really get to know their customers--who they are and their buying patterns. Business managers need an integrated strategy that supports customers from the moment they enter the front door--or Web site--right through to fulfillment, support, and promotion of new products and services. Along the way, IT managers need an integrated set of technologies--from Web sites to databases and data mining tools--to make all of this work. This book shows both IT and business managers how to match business strategies to the technologies needed to make them work. Claudia Imhoff helped pioneer this set of technologies, called the Corporate Information Factory (CIF). She and her coauthors take readers step-by-step through the process of using the CIF for creating a customer-focused enterprise in which the end results are increased market share and improved customer satisfaction and retention. They show how the CIF can be used to ensure accuracy, identify customer needs, tailor promotions, and more.