Customer Driven Project Management
DOWNLOAD
AUDIOBOOK
READ ONLINE
Download Customer Driven Project Management PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Customer Driven Project Management book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Customer Driven Project Management
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2001-07-03
Customer Driven Project Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-07-03 with Business & Economics categories.
Annotation.
Customer Centric Project Management
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Elizabeth Harrin
language : en
Publisher: Routledge
Release Date : 2017-03-02
Customer Centric Project Management written by Elizabeth Harrin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Business & Economics categories.
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Customer Driven Project Management
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Bruce T. Barkley
language : en
Publisher:
Release Date : 1994
Customer Driven Project Management written by Bruce T. Barkley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Project management categories.
Value Driven Project Management
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Harold Kerzner
language : en
Publisher: John Wiley & Sons
Release Date : 2011-08-17
Value Driven Project Management written by Harold Kerzner and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-08-17 with Technology & Engineering categories.
In the traditional view of project management, if a project manager completed a project and had adhered to the triple constraints of time, cost, and performance, the project was considered a success. Today, in the eyes of the customer and the parent or sponsoring company, if a completed project did not deliver its anticipated value, it would be seen as a failure. Today's changing economic climate, marked by an increasingly competitive global environment, is driving project managers to become more business oriented. Projects must now be viewed from a strategic perspective within the context of a business or enterprise that needs to provide value to both the customer and the organization itself. As a result, project managers are now required to possess the skills to complete a project within certain specifications, and also know how to create and deliver value. Responding to the needs of today's project managers, Value-Driven Project Management begins by changing the paradigm of project management. Rather than judge the success of a project from the perspectives of time, budget, and quality, the authors demonstrate why success is only achieved when planned business values are met, including: Internal value Financial value Future value Customer-related value The authors also offer best practices that allow you and your organization to create additional value in efficiency, customer satisfaction, and enhanced products and services. Finally, the book helps you incorporate value into clearly defined business objectives and "sell" the value-driven process to executives. Throughout the book, helpful illustrations clarify complex concepts and processes. Assigning valuable resources to projects that don't provide some tangible form of value to the organization and to the client is poor management and poor decision-making. On the other hand, selecting and implementing projects that will deliver value and an acceptable return on investment is effective management and decision-making, but is very challenging, especially when a project may not provide its target value for years to come. With Value-Driven Project Management in hand, you'll discover the tools you need to ensure that projects deliver true value upon their completion.
Building Customer Based Project Organizations
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Jeffrey K. Pinto
language : en
Publisher: John Wiley & Sons
Release Date : 2002-03-14
Building Customer Based Project Organizations written by Jeffrey K. Pinto and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-03-14 with Business & Economics categories.
How to Ensure That the Customer Is Truly Your Number One Priority How do winning organizations such as General Electric, Ericsson, and Nokia use project management to reduce time to market, trim inventory and supplier costs, and minimize obsolescence in their product lines? Why do so many companies fail when trying to do the same? In Building Customer-Based Project Organizations, two inter-nationally recognized project management gurus reveal the secrets behind these fabulous successes. Jeffrey Pinto and Pekka Rouhiainen demonstrate that building and maintaining long-term customer relationships is the key to successful project management, offering a method and an implementation strategy that companies can use to streamline their development and supply chain operations. This manual for success shows project managers how to: Place the customer at the center of the company's operational strategy Use customer needs to drive project development and supply chain management Deliver greater value to the customer and the business Increase efficiency, responsiveness, and profitability By following the clearly stated principles and methodology presented in Building Customer-Based Project Organizations, companies in any business sector can "get it right" the first time and build long-term customer relationships that will continue to increase profitability far into the future.
Customer Focused Management By Projects
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : R. Vaupel
language : en
Publisher: Palgrave Macmillan
Release Date : 2000-08-17
Customer Focused Management By Projects written by R. Vaupel and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-08-17 with Business & Economics categories.
Project management has been successfully applied in companies for many years, and has proven to be an ideal way of managing innovative and unique tasks. However, project management can also be a way of focusing a company's resources on its customers. In order to achieve this, a new, much more entrepreneurial and company-wide approach must be taken. Customer-Focused Management by Projects provides a comprehensive overview of project management, and places it in a company-wide perspective. Vaupel, Schmolke and Krüger use their long-term practical experience in management by and of projects to present a complete management concept which can be directly transferred into practice. The authors set out an integrated management concept for project-oriented companies, including developing the management of individual projects as a company's core competence. The crucial role of corporate culture in the success of project management is emphasized, and an outline of the procedures and functions integral to a project-supportive culture is provided. The principles of organizational learning, metric systems and project benchmarking are applied to project-management, making this a useful and informative book for newcomers to Project Management and more experienced readers alike.
Integrated Project Management
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-05-12
Integrated Project Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-12 with Technology & Engineering categories.
Ideal for a wide scope of professionals (engineers, accountants, researchers, information technology specialists, telecom workers) who are tasked with implementing multi-departmental projects A must-have for the 40,000 candidates who take the Project Management Professionals exam each year
Customer Driven Process Improvement
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Sorin Dumitrascu
language : en
Publisher:
Release Date : 2017-05-13
Customer Driven Process Improvement written by Sorin Dumitrascu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-13 with categories.
Consumer markets are often extremely competitive. For example, wireless service providers or consumer electronics have come to understand that an exemplary product no longer guarantees success. When the quality or value of a product no longer sets a business apart from the competition, other factors come into play.Companies held high in customers' esteem will typically be successful. Historically, these include businesses focused on increasing efficiency in production, cost reduction, and other internal processes. However, one of the most effective ways to leave customers satisfied is to let their needs and requirements be the driving force behind business process improvements.Customer-driven process improvement is an approach where customer feedback is an opportunity for organizations to analyze their operations and processes, and find ways to improve customer satisfaction. This book outlines a six-stage framework for the identification and implementation of customer driven process improvement opportunities.The framework includes learning how to determine customer needs and translating these needs into process requirements. It also discusses how to map and measure current processes, analyze process problems, and identify improvement ideas and solutions. Finally, it includes instruction on how to successfully implement and sustain process improvements.A business is as unique as the individual processes that it uses. This book offers a foundation for successful customer-driven process improvement. It introduces the ideas and tools for identifying your customers' needs, and incorporating these needs into your processes. Doing this will give you the competitive edge that's important to thrive in contemporary marketplaces.
Changing The Culture To A Customer Centric Organization
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Ginger Levin
language : en
Publisher:
Release Date : 2014
Changing The Culture To A Customer Centric Organization written by Ginger Levin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Corporate culture categories.
The Project Management Institute (PMI) points out in its "Pulse of the profession®" report that too many programs and projects fail to meet customer expectations, and the result is a decrease in customer satisfaction, cost overruns, decreased morale and productivity, and lost investment. It is time to actively engage customers throughout and to change the organization's culture, whether it is for profit or not for profit, to one which is customer focused. The goal is to anticipate customer requirements and then involve customers in the process from the beginning until and even after the program or project is complete. To do so means changing the culture of the organization to reverse the declining trends now apparent across the globe. This paper describes why a customer-centric organization is one to embrace, discusses key roles to make it successful in this mode, and presents guidelines to facilitate its adoption.
The Customer Driven Playbook
DOWNLOAD
AUDIOBOOK
READ ONLINE
Author : Travis Lowdermilk
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-06-20
The Customer Driven Playbook written by Travis Lowdermilk and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-20 with Business & Economics categories.
Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop