Customer Centric Project Management
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Customer Centric Project Management
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Author : Elizabeth Harrin
language : en
Publisher: Routledge
Release Date : 2017-03-02
Customer Centric Project Management written by Elizabeth Harrin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Business & Economics categories.
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher: McGraw Hill Professional
Release Date : 2001-07-03
Customer Driven Project Management written by Bruce T. Barkley and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-07-03 with Business & Economics categories.
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Customer Driven Project Management
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Author : Bruce T. Barkley
language : en
Publisher:
Release Date : 1994
Customer Driven Project Management written by Bruce T. Barkley and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Project management categories.
Modern Project Management
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Author : R. C. Mishra
language : en
Publisher: New Age International
Release Date : 2006
Modern Project Management written by R. C. Mishra and has been published by New Age International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Project management categories.
The Self Contained Text Attempts To Provide A Broad Foundation To The Project Management Aspects To Bridge The Gap Between The Students And The Professionals. In Doing So, It Discusses Fairly Extensively, The Basic Of Project Management And Treats Systematically And Comprehensively, The Various Parameters Such As Feasibility Study And Structuring And Controlling The Most Important Resources Of The Project. The Role Of The Project Manager In Project Direction, Coordination And Control Has Been Elaborated At Length. Network Concepts Used In Project Management Forms An Important Part Of This Book. Numerous Worked Out Real Life Problems Illustrate The Application Of The Theories Considered.In Consonance With The Growth Of Industry And Its Modernization, And The Need To Minimize The Time Required For Completion Of The Project Advances In Project Management Have Been Included.Replete With Line Diagrams, This Elegant Volume Will Serve As An Excellent Text For The Undergraduate In Mechanical/Production/Industrial Engineering, And Would Be Of Immense Value To The Professional Project Managers.
Changing The Culture To A Customer Centric Organization
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Author : Ginger Levin
language : en
Publisher:
Release Date : 2014
Changing The Culture To A Customer Centric Organization written by Ginger Levin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Corporate culture categories.
The Project Management Institute (PMI) points out in its "Pulse of the profession®" report that too many programs and projects fail to meet customer expectations, and the result is a decrease in customer satisfaction, cost overruns, decreased morale and productivity, and lost investment. It is time to actively engage customers throughout and to change the organization's culture, whether it is for profit or not for profit, to one which is customer focused. The goal is to anticipate customer requirements and then involve customers in the process from the beginning until and even after the program or project is complete. To do so means changing the culture of the organization to reverse the declining trends now apparent across the globe. This paper describes why a customer-centric organization is one to embrace, discusses key roles to make it successful in this mode, and presents guidelines to facilitate its adoption.
Customer Centricity Globalisation
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Author : Chandra Sekar
language : en
Publisher: Partridge Publishing
Release Date : 2024-03-14
Customer Centricity Globalisation written by Chandra Sekar and has been published by Partridge Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-14 with Business & Economics categories.
The book gives exclusive chapter titled –Ten Commandments of Customer centricity. The book is all about addressing customer satisfaction. Managing the transition from customer satisfaction to customer delight. Making sure customers are Happy and continuously using feedback from customers to improvise products in relation to competition's products. The book lays equal emphasis on both Manufacturing & IT services. Agile & scrum practices as applied to managing Global IT projects & the impact on global business & emerging best practices are dealt . Challenges of employee attrition in IT projects, their impact on Projects & methods to address them are explained.
Customer Focused Management By Projects
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Author : R. Vaupel
language : en
Publisher: Palgrave Macmillan
Release Date : 2000-08-17
Customer Focused Management By Projects written by R. Vaupel and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-08-17 with Business & Economics categories.
Project management has been successfully applied in companies for many years, and has proven to be an ideal way of managing innovative and unique tasks. However, project management can also be a way of focusing a company's resources on its customers. In order to achieve this, a new, much more entrepreneurial and company-wide approach must be taken. Customer-Focused Management by Projects provides a comprehensive overview of project management, and places it in a company-wide perspective. Vaupel, Schmolke and Krüger use their long-term practical experience in management by and of projects to present a complete management concept which can be directly transferred into practice. The authors set out an integrated management concept for project-oriented companies, including developing the management of individual projects as a company's core competence. The crucial role of corporate culture in the success of project management is emphasized, and an outline of the procedures and functions integral to a project-supportive culture is provided. The principles of organizational learning, metric systems and project benchmarking are applied to project-management, making this a useful and informative book for newcomers to Project Management and more experienced readers alike.
Building Customer Based Project Organizations
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Author : Jeffrey K. Pinto
language : en
Publisher: John Wiley & Sons
Release Date : 2002-03-14
Building Customer Based Project Organizations written by Jeffrey K. Pinto and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-03-14 with Business & Economics categories.
How to Ensure That the Customer Is Truly Your Number One Priority How do winning organizations such as General Electric, Ericsson, and Nokia use project management to reduce time to market, trim inventory and supplier costs, and minimize obsolescence in their product lines? Why do so many companies fail when trying to do the same? In Building Customer-Based Project Organizations, two inter-nationally recognized project management gurus reveal the secrets behind these fabulous successes. Jeffrey Pinto and Pekka Rouhiainen demonstrate that building and maintaining long-term customer relationships is the key to successful project management, offering a method and an implementation strategy that companies can use to streamline their development and supply chain operations. This manual for success shows project managers how to: Place the customer at the center of the company's operational strategy Use customer needs to drive project development and supply chain management Deliver greater value to the customer and the business Increase efficiency, responsiveness, and profitability By following the clearly stated principles and methodology presented in Building Customer-Based Project Organizations, companies in any business sector can "get it right" the first time and build long-term customer relationships that will continue to increase profitability far into the future.
Practice Of Project Management
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Author : Enzo Frigenti
language : en
Publisher: Kogan Page Publishers
Release Date : 2005-12-03
Practice Of Project Management written by Enzo Frigenti and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12-03 with Business & Economics categories.
Traditional project management has tended to focus primarily on the processes of managing projects to successful completion. To manage projects from their inception through to actual delivery of the business-enabling objectives, a different project management approach is needed. Project management needs to become part of the business. This book addresses the concepts and issues of business project management. It aims to assist organisations in making the shift from a narrow, strong, technical focus on project management to a broader, more business-oriented focus. The Practice of Project Management introduces three basic concepts which underpin the philosophy of the business-oriented approach: Business Focused Project Management (BFPM) which takes an organisation-wide view; The Wrappers Model and Objective Directed Project Management (ODPM) both of which provide the philosophies, processes, concepts, and tools used to enable BFPM.
Customer Centric Product Development
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Author : Sasha Petschnig
language : en
Publisher: GRIN Verlag
Release Date : 2008-07-28
Customer Centric Product Development written by Sasha Petschnig and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-28 with Business & Economics categories.
Seminar paper from the year 2008 in the subject Business economics - Trade and Distribution, grade: 1,8, Leeds Metropolitan University, course: Strategic Services Management, language: English, abstract: Each business should have one major focus to be able to develop and satisfy the market needs. Obviously this focus is the customer. It does not matter who the customer is defined as he/she has to be defined for each company in a different way. The main thing is that all efforts are addressed to the customer. Every company sells products or services to customers so from a quality assurance point of view it is crucial to develop products in reference to market needs or customer needs respectively. This is the focus for the assignment. A general guideline for an efficient product development process should be created with the overall objective – customer centric product development combined with an improved internal workflow. Anderson et al (2006, p. 1) states that customer value proposition is one of the most widely used terms in business in recent years. So it is important that a company is able to help customers understand the superior value of the products or service offered. Under pressure to keep costs down, customers may only look at the price and so it is important to think about the customer value proposition but also the comparison to the competitors of a specific market environment. This should flow into this assignment as well. Another problem of product development is that in many companies it is rather influenced by opinions of different sales people then by facts and figures. According Annacchino (2007, p. 101) a lot of companies tend to make a mistake at the product definition step, so that the customer is not really involved in the product development process. In reference to the definition of customer-defined needs there are different ways: • A company can use direct customer surveys to solicit feedback and to obtain information in a direct manner. • Another way is a focused group discussion which allows multiple-person input and prompted discussion to generate ideas. • A third possibility is a suggestion system and communication platform for customers and stakeholders.